Travellink Reviews 17,857

This is a fraudulent scam business. I bought a ticket through them, and somehow I was signed up for their Prime subscription. They charged me $150, which I immediately canceled. I've been trying to get a refund for the Prime subscription I never wanted or never signed up for, and they are impossible to get in contact with. Stay far away.

If I could give it 0 stars I would. I it a scam of a service. They just scam customer into insignificant discounts to later charge them for a membership which is useless. It’s impossible to contact customer service or so anything about it. It a complete disappointment of a platform.

I bought a ticket in December 2025. Travellink by error sold me a one way ticket instead of return. I cancelled the ticket immediately and contacted Travellink by chat. They returned some money but failed to refund 2000 dkk. They promised in writing to refund the whole amount but haven't even after 40 days.

We are so furious with TravelLink (and Brussel Airlines) right now, that we are about to implode. We even have a premier membership, but have gotten so shitty help from you that it is to cry about. We had booked a round trip from Lyon to Oslo last Thursday, and return today, on behalf of our 18 year old son. He unfortunately got his passport stolen just before going from Lyon last Thursday. He tried to get onto the plain anyway, with a report from the French police, a mobile picture of the passport and a drivers licence. He was not allowed. Then he went through 52 hours in hell, with 5 different busses through Europe, fighting his way through a lot of border controls to be able to get back to Norway and get a new passport. He managed, and then we thought we finally could breed again. But going back to school in Lyon today, Brussel airlines refused him to go aboard, saying that they could not unlock his ticket since he did not come with the flight from Lyon in the first place, and since we had booked through Travellink. He was at the airport in Oslo 5 hours ahead of the flight and we called both Travellink and Brussel Airlines 6 times, but nobody was able to help us. Just pointing at each other. This lack of service really makes me so mad. We will definitively warn our whole network against using Travellink, and consider what legal steps we will take further.

And no, two weeks later, I finally get a reply from Travellink, saying that they need more information to be able to answer me properly. But no information about where I could send these details. Their website is not helping. These companies build a fortress around them to make sure that you cant come through with complaints. Stay away from Travellink (and the likes of it) people. Make sure you book your flights through the airlines only. That would be my best advise.

Very bad and rude customer service. I wanted to change the flight date two months in advance and on airline website the price was much cheaper. They told airline has increased the price and they want to charge me 200 Euro extra. And when I ask to cancel they said it will be only 80% of the ticket prices. This site is scam and I will not recommend .

Travellink is not to trust with your money!!!

I booked a flight through Travellink. The airline cancelled the flight and I was promised a refund. After 1 month with no refund, I contacted both Travellink and the airline.
The airline informed me with proof that they’ve transferred my money to the agency (Travellink) 5 days after the cancellation. Now almost 2 months after the cancellation - Travellink keeps sending me the same email about they haven’t got the money from the airline, and they clearly don’t care. - This is obviously a lie since the airline sent me proof of the transfer, and Travellink have no reaction to this proof.
Travellink is NOT to trust with your money, since they don’t give the customer any attention about giving your money back.
Now I’m on a longer travel and I unfortunately have to stop my travel before time, because Travellink will not pay me my refund.
I’m not sure I will ever get my money back - what a shame when I’m a student and saved money for this trip for a whole year.

Very sad and not a good way to run an agency. I will NEVER use Travellink again or recommend this agency to anyone EVER.

DO NOT USE TRAVELLINK PRIME! IT IS A SHAM AND THEY HAVE HIDDEN COSTS. I booked and paid for a hotel through them and had to pay 500 dollars when checking in.

Nawneet was very helpful and nice

I tried booking plane tickets (it didn’t work) but during that I clicked yes to a trial of prime. Now I am currently on a 20 minute call trying to get through to customer service - the ONLY way to cancel. That’s an extremely unacceptable way to treat and fraud customers to pay an absurdly high monthly fee.

Almost good

I purchased a ticket and after 1 month 100 euros were withdrawn from my account without my permission. Please return the money to my account immediately. I don't need a Prime account. I will sue you. You don't answer the phone at all.
ahmed fakhrulddin azeez

Archive code

20260209390001152285

Hello, 100 euros were withdrawn from my account without my request or permission. Please return the money immediately. I need this money.

Froze the price and it said nothing about it would only cover a certain amount. In 4 hours the price rose to the Double amount. Scam.

The worst travel company I have ever been with. Will never book with them again. They are cheating and impossible to get in touch with. Really warning about this travel company. Do not buy with them.

Had to cancel order 24568465850. Excelent service from support.

It took a little time to wait for contact but when I was in contact with Bosco Saveriono, he was very thorough and clear, no room for mistakes and he asked the correct questions, gave the correct answers and was very polite and helpful

Shouldn’t be this hard to end a subscription, ever.

It was impossible to get in touch with the custome service.. there’s no email and you have to make a call and wait for an amount of minutes before they answer.