Travel Counsellors Reviews 

26,094
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 13,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional organization, noting how they completely take the stress out of holiday planning. Travelers deeply appreciate the personalized recommendations and the remarkably smooth booking process from start to finish. Some people were satisfied with the continuous support provided during their trips, ensuring every single detail was managed smoothly. Consumers also highlighted the quick responses to any queries and the exceptionally helpful advice received throughout the entire journey. Reviewers truly value the extra personal touches and complete peace of mind knowing someone is always available to help.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting exceptional service, thorough... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Customers consistently note positive experiences with service, highlighting that arrangements are first class... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that representatives are helpful, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish booking with Rebecca and her team at Travel Counsellors was stress free. Having sent a list of wishes a number of options were shared, then once confirmed the trip we wanted the b... See more

Rated 5 out of 5 stars

Everything went smoothly. Nicki touched place a few times during trip to see if she could help with anything like booking onto return flights but everything was so well planned and explained that we d... See more

Rated 5 out of 5 stars

We have just returned from our trip to Crete and everything was lovely and easy for us our out family throughout. From being sent options to view, booking and any additional support we needed througho... See more

Rated 5 out of 5 stars

The more Cara gets to know us, the better she's able to tailor each holiday to our wishes. She never misses a beat and is always contactable should we have any queries. We've been using Travel Counse... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Ski Holidays
  6. Tour Operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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5.0

All reviews

(26,094)

12,802 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Daniel

Daniel is professional, friendly and helpful.
He is always at the end of a phone or email for queries and is prompt with his reply.
He is a credit to Travel Counsellors and I highly recommend him to book anyone’s travel requirements.

1 September 2026
Rated 5 out of 5 stars

Just You review

The trip I booked with Just You, along with 26 others, ran smoothly the host was professional, knowledgeable and nothing was to much.

I look forward to my next trip with them.

4 September 2026
Rated 5 out of 5 stars

Piece of mind and communication

Communication is vital for a smooth booking process. Travel Counsellors (TC) ensure there is a routine flow of comms from first contact. TC can offer advice based on previous client bookings which gives piece of mind for your choice of accommodation.

9 September 2026
Rated 5 out of 5 stars

First-class service

First-class service! It completely took the stress out of travelling.

We booked our holiday through Travel Counsellors and honestly couldn’t have asked for a smoother experience. From start to finish, everything was managed to perfection.

There was so much communication beforehand, with all our documents sent over in plenty of time, and a really lovely personal touch that you just don’t get when booking independently. Any changes to our flights or timings were picked up immediately, and Sarah was always on it and kept us informed.

During our holiday, we unfortunately had a couple of issues that were completely outside of anyone’s control; however, this is where Sarah really went above and beyond. She immediately arranged a transfer to another hotel and took care of everything, from hotel payments and logistics to contacting the new hotel and making sure everything was sorted for us.

It meant we didn’t have to worry about a thing. Sarah completely took the stress and hassle out of travelling, allowing us to simply enjoy our holiday.

I wouldn’t hesitate for a second to book through Travel Counsellors again. The service was genuinely first class, and having someone who is personally invested in making sure everything goes smoothly makes such a difference.

Thank you, Sarah, for looking after us so brilliantly! We’ll definitely be booking with you again.

20 August 2026
Rated 5 out of 5 stars

Fabulous trip to the Diamond League…

Fabulous trip to the Diamond League Final in Brussels arranged by Lee who was on hand before and during the trip to assist with any issues. Great hotel in Brussels centre close to the Grand Place and 2 fantastic evenings of athletics at the King Baudouin stadium. Flights, transfers between Brussels airport and hotel plus stadium tickets, everything top-notch. Would definitely book with this company again for similar trips.

3 September 2026
Rated 5 out of 5 stars

Great experience for a customer of 16 years

We have booked numerous holidays with Margaret Ramm at Travel Counsellors over the last 16 years (from our honeymoon up to our recent holiday with 3 kids) and we've never been disappointed. Our most recent trip to Majorca was great - a lovely resort (Iberostar Club Cala Barca), and the flights/transfers etc. all went smoothly. Would 100% recommend TC!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing be-spoke service

Amazing be-spoke service. really listened to what we needed and gave us a holiday beyond or imagination !
Service throughout the process was exceptional and I cannot recommend the enough .

28 August 2026
Rated 5 out of 5 stars

Lawrence was attentive and really…

Lawrence was attentive and really helped us with a group booking especially when flight cancellations pre travelling he was efficient and quick to respond and secure new flights . He also kept us updated and informed well throughout the process , not easy when dealing with 13 people in one group ! Would definitely use again , not the first time we have made bookings through Lawrence

3 September 2026
Rated 5 out of 5 stars

Marvellous trip to Ireland

It was a marvellous trip which went very smoothly. Transfers were excellent, hotels superb and excursions couldn't have been better. Sarah's planning and organisation were exemplary as always.

31 August 2026
Rated 5 out of 5 stars

Great service

Very well planned itinerary by Neil Maslen, our travel advisor, who has planned our worldwide holidays for a long time now.
He is available at all hours to talk through any issues that come up.
Great service as always. Thank you.

25 August 2026
Rated 5 out of 5 stars

Sol really was informative at every…

Sol really was informative at every stage. After saving our holiday (which was previously cancelled by the tour operator) within 24hrs. We were guided through every stage of our booking and whilst we were away. Quick replies and felt at ease.

26 August 2026
Rated 5 out of 5 stars

Hannah was absolutely brilliant

Hannah was absolutely brilliant from start to finish! She booked me a fantastic holiday and made the whole process so easy and stress-free. She was always on hand to answer any questions, offered great advice, and was a massive help throughout the whole experience.
I couldn’t have asked for a better service and would definitely recommend Hannah to anyone looking to book their next holiday. Thank you so much for all your help!

6 September 2026
Rated 5 out of 5 stars

transfer to and from airport very helpful and well worth doing.

People were helpful. Check in is now very different and can be confusing. A helpful staff to help through is good.
New E.E.Scheme can be intimidating but don't be put off.
Finland very good and Helsinki very relaxing place: not overcrowded. People most welcoming.
All in all very good!
Travel councillor provided very good choice of hotels . Good knowing your there.

3 September 2026

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