Travel China Guide Tours Reviews 481

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process as easy and straightforward, highlighting the efficiency of securing tickets for trains and attractions. Many appreciate the excellent customer service, noting the staff's professionalism, helpfulness, and quick response times, which made navigating complex itineraries and last-minute changes stress-free. Reviewers frequently mention the seamless communication and the ability to book tickets well in advance, even during peak seasons. The service is often described as reliable and beyond expectation, with many consumers recommending it for travel within China.

What people talk about most

Booking process

People report positive experiences with the booking process. Customers found the system easy to understand... See more

Service

Users describe positive interactions with service. Customers consistently praise the speedy, efficient, and... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick replies... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the fast response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy and a no nonsense booking you’ll think you’re getting tricked… but they come through! Painlessly booked a ticket and had a great time in China with these guys; great way to access the ra... See more

Company replied

Rated 5 out of 5 stars

Really, it is a pleasure and safely to work with the Comapny. Constantly updated and whenever any different option could happen they let you know giving your best chahnce. In my case Ms Cissy is the h... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Rapid response. Even for a last minute request for ticket change/booking -- reached out via messaging to contact us as it was urgent (email would have been slower and there were onl... See more

Company replied

Rated 5 out of 5 stars

Travel China Guide successfully booked us tickets for a party of 3 during goldenweek for the following: Temple of heaven, Forbidden City, Summer Palace and Tiananmen Square. With all but the exception... See more

Company replied


Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Tour Agency
  4. Train Ticket Agency
  5. Travel Agency

Written by the company

As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

481 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Reliable service

Very reliable service from Christina who handled all my bookings especially the high speed train tickets for my family of 5 ensuring all able to sit together and booking of popular museum tickets. I had peace of mind knowing she will do her best.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

China rail ticket booking so easy with TravelChinaGuide !

I travelled to China in October 2025 and planned a self-guided circular tour by train visiting Shanghai, Hong Kong, Chonqqing, Xian, Beijing and returning to Shanghai. As the official National Chinese Railways website only opens bookings 15 days before travel, I needed to ensure that my plans ran smoothly, so booked with this company because of the highly positive feedback. I can now add to this, and can say that all my rail travel went exactly according to plan. Obviously, because the company is based in China, there is an 8 hour time difference, but replies to any queries always came within 24 hours. I have absolutely no hesitation in recommending this company.
Separately, I will be leaving feedback about my Xian guided tour where my guide, Carol, was extremely knowledgeable , organised and friendly.

7 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

I had to make a couple of changes in my…

I had to make a couple of changes in my train to Tibet and they were extremely helpful and available! Totally advisable service

13 November 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear guest, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

The customer servive very fast respond…

The customer servive very fast respond to settle our problem. We had last min change our plan, they fast help to change the timing.

28 November 2025
Unprompted review
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Reply from Travel China Guide Tours

Dear guest, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Outstanding consistent service for a Decade!

I have travelled with this company for over 10 years all throughout China. They deliver speedy and consistant service. Replies are very quick . Thoroughly recommend to everyone travelling for business or pleasure

24 November 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards from TravelChinaGuide Tours.

Rated 5 out of 5 stars

Highly efficient and professional services

The staff of Travel China Guide were extremely efficient and professional in their communication and assistance. They assisted me with pre-booking bullet train tickets for my family trip and did so promptly – as soon as bookings were open, they immediately did the booking and secured my desired train tickets. Their updates were also very prompt, and they kept me in the loop pertaining to my bookings. Having found and engaged their services was indeed a blessing! We shall definitely engage Travel China Guide again when we visit China soon.

20 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards.

Rated 5 out of 5 stars

easy train bookings

Our train bookings were very ease and everything went well. All questions we had were answered fast and efficient. Thank you very much for helping to create our lovely China experience.

18 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you for your time in sharing the booking experience. We are so delighted to see you are satisfied with our booking service. We strive to make booking easy and fast. Best regards.

Rated 5 out of 5 stars

Great service and booking system

The booking system is easy to understand. The team were very responsive when I had a change in plans, and helped to organise refunds. They were very helpful in providing receipts so that we could claim expenses.

29 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.

Rated 5 out of 5 stars

A simple straight forward booking…

A simple straight forward booking process, excellent

4 November 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need. Best regards.

Rated 5 out of 5 stars

Super helpful and friendly

Christina is always incredibly helpful and makes the booking of my business trips so much easier. Friendly, efficient and professional, I would 100% recommend!

6 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. Best regards.

Rated 5 out of 5 stars

Good service

This is a reliable service for getting train tickets in advance

20 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you for your time in sharing the booking experience. We are so delighted to see you are satisfied with our booking service. We strive to make booking easy and fast. Thank you again for your trust. Best regards.

Rated 5 out of 5 stars

Easy booking

Easy booking, agent will purpose alternative if your preferred route is not available. Friendly.

28 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. Best regards.

Rated 5 out of 5 stars

Great company great service!

We used Travel China Guide to book 2 trains in China and everything went smoothly and we highly recommend booking with this company! We were even able to find tickets during the Gold week In October, great service!

6 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.

Rated 5 out of 5 stars

Very efficient and simple process

Very efficient and simple process. Good communication from Travel China Guide including resolution of an issue when China Railways cancelled one train a couple of weeks before we were due to travel. I particularly like the system of using your passport as your ticket, avoiding the need to print tickets or find confirmation on phone which can be difficult due to restrictions on accessing emails in China.

10 September 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards.

Rated 5 out of 5 stars

Flawless organization

Flawless organization! The agency turned out to be incredibly efficient—we booked our entire train itinerary through them, and everything went perfectly. In addition to the trains, we also purchased tickets to visit major attractions in the various cities we explored. Confirmations arrived promptly and accurately, making our travel planning smooth and stress-free. Professional service, clear communication, and total availability. Highly recommended for anyone who wants to travel with peace of mind and zero hassle.

15 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need. Best regards.

Rated 5 out of 5 stars

Easy to use

Travel China Guide was easy to use and it was the most convenient way to purchase bullet train tickets. I was happy with the trains too.

31 August 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards.

Rated 5 out of 5 stars

Excellent service by Christina Zhao

Excellent service by Christina Zhao. Allay my worries and solved my train tickets schedule. Very easily accessible for contact through what’s apps or email. Response is indeed very fast. An excellent company to trust and collaborate for bookings and advice

27 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you for your time in sharing the booking experience. We are so delighted to see you are satisfied with our booking service. We strive to make booking easy and fast. Thank you again for your trust. We are always here whenever you need help in travel. Best regards.

Rated 5 out of 5 stars

We really enjoyed it!

We really enjoyed it! We’re absolutely enchanted by China. 🇨🇳
Thank you for your kind support and assistance — I wouldn’t change a thing! Thank you so much ☺️

27 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. Best regards.

Rated 5 out of 5 stars

Easy Peasy Travel

It’s so easy and a no nonsense booking you’ll think you’re getting tricked… but they come through! Painlessly booked a ticket and had a great time in China with these guys; great way to access the rail networks and guarantee your trip timing without having to wait in line or miss something because it fills up fast. The guide and advice for travel from the site was spot on, too, and email communication was great.
Zai jian!

19 October 2025
Unprompted review
Travel China Guide Tours logo

Reply from Travel China Guide Tours

Dear guest, thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.

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