Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just started using Kato and have found Train Trax excellent. The website is very easy to use especially for someone who is not that good with the internet etc. It is easy to navigate and find what you... See more
Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
986 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and prompt dispatch.
2 January 2026
Reply from Train Trax
Thanks for taking the time to leave a review – it means a lot to a small business.
Reply from Train Trax
Lovely to read this – thank you for the feedback.
As always great to deal with
As always great to deal with. Website lets you know if what you want is in stock and how many they have. Fast shipping and good all round service
2 January 2026
Reply from Train Trax
Really glad it went smoothly. Thanks again for the order and the review.
Quick and efficient
Quick and efficient. When they say its in stock, its in stock. Will definitely use them again. Mike H.
2 January 2026
Reply from Train Trax
Thanks Mike! We’ll do our best to keep it that way.
Fast delivery, excellent prices!
Excellent company! Put an order in early December 2025 for some Kato bits. Delivery was fast and simple all turned up in good order. I would 100% use you guys again without hesitation. Thank you!
26 November 2025
Reply from Train Trax
Thanks for the review and the 5 stars – much appreciated.
I Placed another order,one of many,for…
I Placed another order,one of many,for myself haha,and ordering online couldn't be simpler,arrived within a few days,always well packaged,very happy customer once again,thank you guys.
16 December 2025
Unprompted review
Despite an unscheduled delay by the…
Despite an unscheduled delay by the Post Office the items ordered are in prestine condition and arrived very securely. Its always a pleasure doing business with Traintrax.
3 December 2025
Excellent company to do business with
Excellent company to do business with. Reliable, prompt and good value prices. Safe and quick delivery
2 December 2025
Sourcing n guage bridges
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the well packaged bridges within three days. Great service from this friendly company and will certainly be using them again.
2 December 2025
Another good delivery of awesome Kato…
Another good delivery of awesome Kato trains.
Been using TrainTrax for several years, both before and after the current owner (Ian).
Im sure I will be ordering from him again in the future.
2 December 2025
1st class service
I been buying from train trax for some time nowi found them to be my no 1 supply for all my kato products very good prices. There postal service always arrive very quickly and always well packed. Iv spoken to them on the phone i find them always helpful polite.
5 September 2025
Positive first experience
This was my first order with Train Trax, although I've dealt with them in person at shows. The process of placing my order was easy, the turnaround was prompt and everything was delivered in a sturdy box. I'm very happy with the service I received.
1 December 2025
Good supplies of kato
They keep a lot of kato stock and I’ve asked lots of questions over the months maybe years as time goes so quick.
I’ve ordered to much but you never know until you build your layout I didn’t plan it and much bigger than I thought would be on an 9th by 5 ft board thanks to the guys and girls
James T
28 November 2025
consistently Excellent Service
Great products at competitive prices. As always, Royal Mail delivered when they promised .
26 November 2025
Easy to use website
Easy to use website. Staff were very helpful and friendly when I collected in person. Later mail orders were also dealt with quickly and efficiently.
27 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.