Professional assistance! Always very helpful to resolve issues coming along the way. There is quite some waiting time between the questions and answers...but I guess it has to do with the complex buro... See more
Company replied
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Customer service is usually very good with Trademark Engine. Madel was very helpful. She as able to answer all of my questions and concerns. Be specific with your requests at Trademark Engine. They ar... See more
Company replied
Exceptional Support from Ben – Handled my LLC Name Change perfectly! I am currently in the process of a major rebrand for my company and product, and Ben at Trademark Engine was incredibly helpf... See more
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Without question Miss Heather. I came in a heathen, upset and loud with little info about my mess up. Heather was patient, soft, understanding, not to mention she handled my request professionally and... See more
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Company details
Written by the company
At Trademark Engine we strive to streamline the trademark search, filing and management process. We can help you file for USPTO trademark for as little as $99 and offer a variety of search and monitoring packages. Come test drive your Trademark Engine ...
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4.4
Excellent
9K reviews
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Order number 396390
Order number 396390: Heather was a big help in processing a payment that was initially rejected by my bank due to it thinking it was fraud. She even called me back to let me know that the resubmitting of the payment went through and that everything was successful!
22 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for sharing your experience! We're glad Heather was able to assist with your payment and follow up to ensure everything went through smoothly.
Telephone rep was outstanding- Took…
Telephone rep was outstanding- Took real quick need to what I needed- !!!
22 April 2026
Reply from Trademark Engine
Thank you for the great feedback! We’re glad our team was able to quickly understand your needs and provide outstanding support.
I WAS VERY PLEASED WITH MY CONTACT…
I WAS VERY PLEASED WITH MY CONTACT PERSON DAVID HE ANSWERED ALL MY QUESTIONS WITH CLARITY.
22 April 2026
Reply from Trademark Engine
Thank you for sharing your experience! We're glad David was able to answer your questions clearly and provide helpful support.
Casey was awesome
Casey was very helpful and had great customer service
22 April 2026
Unprompted review
Reply from Trademark Engine
We appreciate your kind words! It’s great to hear Casey delivered such helpful and attentive service.
Renz is polite and helped me through my…
Renz is polite and helped me through my issue step by step. I had a great customer service experience.
22 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for your feedback! We're glad to hear Renz provided clear, step-by-step support and made your experience a positive one.
Renz B made this entire experience…
Renz B made this entire experience great. I was a second away from putting in a total cancellation but he clarified everything that muddy/not clear and put me in the right direction towards understanding the subscriptions and getting my cancellation/refund request submitted.
I finally got my trademark submitted to the government because of him and hoping to get a refund if things work out in the weird subscription.
21 April 2026
Unprompted review
Reply from Trademark Engine
We're happy to hear that the support clarified the subscription details and helped with your request. We appreciate your feedback and are glad the trademark was submitted. Thanks for sharing your experience.
I was signed up for a service i didn't…
I was signed up for a service i didn't ask for and had to go out of my way to cancel which was a inconvenience for me.I still haven't received an email stating that the service has been canceled?So right now its 1 star for me.
20 April 2026
Reply from Trademark Engine
Good Day Robert,
Thank you for bringing this to our attention. We’re sorry for the frustration and inconvenience this caused you. We understand how concerning it can be to see a service you didn’t intend to sign up for, especially when cancellation isn’t immediately clear. To explain how this came to be on your account. This subscription came as a free trial as part of the package selected. If not wanted, it can be removed from the cart and order prior to checkout. We're sorry if this wasn't clear.
We can confirm that the subscription on your account has been successfully canceled, and you should not see any further charges related to it.
We appreciate your feedback, as it helps us improve our checkout experience and make things clearer for future customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you again for your patience.
The staff took care of my needs 💯
The professionalism and quick response 👌 were all great
21 April 2026
Reply from Trademark Engine
Thank you! We’re glad you had a smooth experience and that everything was handled quickly and professionally.
Renz was super helpful and patient with…
Renz was super helpful and patient with me and answered all my questions today.
20 April 2026
Unprompted review
Reply from Trademark Engine
Thanks for your feedback! We’re glad Renz took the time to answer all your questions and made the process easier for you.
Helped me to understand and complete…
Helped me to understand and complete what needed to be completed
20 April 2026
Reply from Trademark Engine
Glad to hear everything was explained clearly and you were able to get it all completed—thanks for sharing!
Reply from Trademark Engine
Thanks for the kind words—we’re glad you had a great and informative experience!
Great experience with TME
Great experience with TME. I called for help and David was excellent and resolved any issue.
20 April 2026
Unprompted review
Reply from Trademark Engine
Thanks for sharing! We’re glad you had a great experience and that David was able to resolve everything quickly.
Great help appreciate you I was able to…
Great help appreciate you I was able to get in contact with attorney and fix the issue!
20 April 2026
Unprompted review
Reply from Trademark Engine
Glad everything worked out! It’s great to hear you were able to connect with the attorney and get the issue resolved.
RUN THE OTHER WAY!
RUN! SAVE YOURSELF THE MONEY AND THE HEADACHE PLEASE! They will tell you the process is going to cost you $50. They ONLY mention the $350 “class fee” and the $100 “legal fee” in super tiny print at the very bottom of the website page! Not only are they misleading and deceptive from the get go, they also don’t even warn you before they take that $450 out of your account! No email, text, nothing! I would have had absolutely zero issue if they were just honest about the price from the beginning, but they would clearly rather put their effort into being LIARS then sell a quality product/service. They are nothing but THIEVES and SCAMMERS! I am begging you to save yourself and go elsewhere!
13 April 2026
Unprompted review
Reply from Trademark Engine
We’re sorry to hear about your experience and would like to help clarify this.
At the moment, we’re unable to locate an order using only a first name. We did request additional information from you via Trustpilot so we can properly investigate and assist further.
We also want to address your concerns about pricing. All applicable fees are disclosed on our website and presented throughout the checkout process prior to purchase. We strive to be transparent so customers can make informed decisions before completing their order.
If you’re able to provide more details (such as the email address used or order number), we’d be happy to look into this right away.
Agent was clear and concise
Agent was clear and concise. Answered my questions and explained what acronyms meant. She was very thorough.
17 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for the thoughtful feedback! We’re glad your questions were answered clearly and thoroughly, and that everything was explained in a way that made sense.
Reply from Trademark Engine
Thanks for sharing! We’re glad Ryan was able to get everything resolved quickly and efficiently for you.
Prompt and helpful service
The customer service representative - RENZ - was very prompt and helpful. My Order ID number is 395409
15 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for your feedback! We’re glad to hear Renz provided prompt and helpful support—exactly the experience we strive for.
Great customer service
Great customer service, listen and guided with my questions.
15 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for the kind words! We're glad you felt heard and supported every step of the way.
customer service was very helpful and…
customer service was very helpful and resolved my inquiry. Very informative.
14 April 2026
Reply from Trademark Engine
We appreciate your feedback! Glad to hear your inquiry was resolved and that you found the support helpful and informative.
Representative was very helpful on…
Representative was very helpful on helping me renew my trademark. Very professional and informative.
14 April 2026
Unprompted review
Reply from Trademark Engine
Thank you for your kind words! We’re glad to hear your renewal process went smoothly and that you felt supported every step of the way.
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