Pallet of 350 bricks arrived partly tipped over only the green bands keeped it secured , so on cutting one band the whole pallet fell all over the place narrowly missing my car and me I have pictures of the pallet if you wish to view them

Every time miserably slow service . Lazy staff there and awful far from professional attitude . Disgusting behaviour and arrogance. Could be a lack of sufficient training or bad management

Had a trade card for almost 20 years. I don't think I've had a discount in all that time. I don't bother with it now if im asked at the checkout. Ended up ripping it up.

Part of order was delivered quickly.
The remaining 15 items which were Duratile Pavors took almost 4 weeks to be delivered thereby holding up the job by several weeks.
They were despatched to another courier who seemed unaware or bothered and was happy to leave them sitting in a depot.
This is clearly a disappointing experience and shows a breakdown in logistics.
This needs to be addressed.

Appalling
Placed an order that was given a 1 week delivery time, this came and went with no delivery. Received an email saying the item has been returned to the store and a refund processed.
Contacted customer Service that explained that the item was un-delivered and will be re-shipped, and it hasn't been refunded and will be delivered in another weeks time.
Very poor Service

I’ve been using Tweedbank Store since I moved here. Yesterday I had to take back and change some plywood Colin on the desk couldn’t have been more helpful got my refund almost instantly. It was the first time I have used the sheet cutting service what a revaluation everything was cut square and so clean a cut. I have two sheets cut with 14 various sizes and it took less than 20 minutes which would have taken me several hours and with the saws I have the job would not have been as professional. Can’t praise the whole team enough. unfortunately I didn’t get the name of the person who actually operated the saw but he was also so very helpful.

²I have been a tradepoint customer for some time now and had a 5% discount on my account. The staff at the store I go to are quite helpful and when shopping one day I noticed that my 5% discount had not been taken off my total spend. I asked the staff about this and they were helpful, but could not solve the issue, but told me my account had been closed and that I should contact customer services, which I did. I told customer services that my account had been closed. They told me that they did not know when, why or by whom my account had been closed, so I should open another account, which I duly did. On this new account I saw that I had lost my 5% discount.....back to customer services, who told me that because I opened new account they could not transfer my 5% discount...well what a complete shambles from so called customer services and my loyalty to tradepoint counts for nothing.

30/7/26
In reply to your request to contact yourselves on Facebook or X, I can not do this as I am not on these.

Excellent selection of health plants. Always well maintained. B&q is better than most garden centres and at good prices.

All of the people at the checkout always very helpful and polite

All went well, as it should.

The staff member was extremely rude, and could not read the order number. She was not the usual gracious customer focused staff member I have come expect from years of previous service. Another staff member stepped to continue my order pick up.

The team at Newtownabbey are always very helpful, both at personal customer and trade points.

Helpful staff very good pay and collect service with good prices vey efficient all round company to deal with.

Good value arrived quickly, was a father's day present & was received with pleasure

Great service from start to finish, I have used them for several purchases including garden furniture . Fast reliable delivery

Lots of choice at reasonable prices and assistance available if needed.

I love b&q the products are great but some of the items are expensive but I still give it a 5star..
Keep up the good work 👍

Thankyou, I havnt a clue on what the heck this is asking of me and why lol 😆

On 26th June 2026 I ordered an Hisense oven on line with a delivery date of the 6th July.
No delivery date was made and I contacted the delivery company DX who said the item was damaged and would not be delivered . I had to contact Tradepount and arrange another delivery. Long story short this occurred on three more occasions and as of today 18th July I am still waiting. I was told that I will get a deliver tomorrow but have had no notification of this.
Tradepounts organisation is awful so don’t order from them on line.
The. Delivery company DX are shocking in how they treat goods don’t use them!!

Staff were really helpful And find us the right product