Trackhat Reviews 

Don't trust James or his organisation! The product looks good and I was impressed by the speed with which he charged my account. However, it took 3 weeks to despatch the goods, in October. The parcel has never arrived and James now ignores my email. I have now engaged a lawyer in the UK at great expense to his company.

No communication or support after purchase at all. I ordered a month ago, and the only communication was that the product was dispatched with no way of tracking it.

It has been more than 3 weeks since then, and for delivery inside the UK, it shouldn't take that long.

No email to contact them on and no reply on the support chat even after 7 days of messaging.

Update after reply:
- How do we find out why it's being delayed and what can we do about it?
- Why is the chat on the website not working? This could have been answered there without having to complain on here.

Excellent startup company. Superb products very well made and great support. The website is informative and effective and the cost is very reasonable. What more can one say? Well done track hat?

I wanted a more cost effective alternative to head tracking for when I play DCS without needing to shell out thousands on a VR setup. My friend had experience with Trackhat in the earlier stages and I bought one to give it a try. Since then, I've thoroughly enjoyed my time in DCS way more than I ever have before!

Pros
-Very cheap affordable, good product as an alternative to VR for a couple of games
-Very easy to set up
-Materials used are of good quality

Cons
-It took a little while to receive
(This honestly doesn't really count as a con against Trackhat themselves because the Royal Mail sucks lol)

Amazing enhancement of the Gaming experience!

Clip arrived dead, refused to acknowledge the issue deflecting and ignoring my issue which were confirmed by me and fellow electrician to be hardware fault of the clip itself despite trackhat trying to convince me it is software issue. Sensor has worst tracking than ps3 camera even after months of adjusting the software settings.

Nicely made product, quick replies when a question arises.

Awesome addition to my PC. Makes my flight Sims so much better and enjoyable. DCS World has taken on a completely new level of realism. Haven’t tried First person shooters yet but plan to.

Brilliant equipment, works really well and makes gaming much more fun, easy to use and set up, brilliant.

At first there were disagreements, but after some time everything was resolved (it just took some time), I can't say anything negative anymore exept the time. Due to the current situation, I can't deduct a star because of the time, the Star has too much weight for that.

Be aware, this is a small company, so "live chat" looks like you will get a fast answer, but this is not the case. Also you need to writhe every answer in the chat, you can't reply by mail.

Great service. Great product.

Because the product comes from the UK it takes a little longer than normal before you receive it. But.. The track hat is perfect. Robust USB and long enough. It comes with 2 tie wraps and it was recognized by my trackIR5 immediately. I am very very pleased with it

Item ordered, 10 days on no contact what so ever from the company.

I have tried multiple times over two days to use the web chat function with no response.

I found an email address (see developers page) no response from that either.

I have reported the seller to PayPal

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UPDATE 9th SEPT
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There was no note when ordering about being closed for August. I did order from a mobile device which has a very different user experience to a desktop.

The seller has said they will ship the item once I have marked the PayPal complaint to resolved which I have done.

Amazing Product 10/10

I 100% recommend buying TrackHat, product quality is beyond what I expected and setup is extremely straight forward with the opentrack software.

In regards to support James is extremely helpful when you require assistance.

The trackhat clip is much better than the track clip pro. It's much more rugged and battery powered. I'm very pleased with my purchase!

Good communication, nice product and overall a good experience!

I've been using my trackhat for over a year and it's a great product. the only thing that could do with some improvement is the monitor clip for the camera. it's needs some reinforcement at the bends and also needs some sort of retention so the camera doesn't slip out.

overall though, amazing product and great price.

I've had my Trackhat Clip about 16 months now and has been absolutely flawlessly working paired with my TrackIR5 sensor.

Having the headtracking become completely wireless is a game changer for me, for DCS, MSFS, ETS, IL2 etc... highly recommended!

5 star for simplicity of product and ease of use. It took me a little while to play with the settings after looking at the setup video but all well explained and came in perfect working order.

This is a fantastic solution for those wanting to be able to simply watch the walls of a hanger as they land to make sure you are lined up or to keep an eye on that locked target as you line the up for the shot.

Every little bit of emersion gives you a slight advantage in games and this does exactly what it promises so thank you.