I used TrackIR many years specially in flight simulations. Nowadays I use it in Sim Racing,.... Trackhat is an absolute step up! I absolutely recommend it!
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A reasonably priced product that works very well. I recommend this to all flight/space sims that don't use VR. Using my new track sensor v2 every time I play Elite Dangerous in all different light... See more
No fuss delivery, quick and uneventful :). The product itself is fantastic (trackhat sensor v2), no matter what the lightning conditions are it works out of the box. I almost scratched the IR trackers... See more
No 1 is always functionality, however service is a very close No 2 and this product/solution/company offers both and more. I have used Tobii and TrackIR, the latter also a sound product for slow... See more
Company details
Written by the company
Head and face tracking for PC games and sims. Works with FS2020, Farming Simulator, Truck simulator, Elite Dangerous, War Thunder, Star Citizen, and hundreds more! Check out the Trackhat sensor V2 today! The world's first infrared face tracking camera.
Contact info
TrackHat Ltd., Unit 12, Keyford Court, BA11 4BD, Frome, United Kingdom
- james@trackhat.org
- www.trackhat.org
4.6
Excellent
164 reviews
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Perfect!
Fast delivery, easy Install. Keep up the good Work. The tracking is especially awesome, because it doesnt require you to have anything on your head and it works wonderfully. 10/10 would reccomend.
24 December 2023
Unprompted review
TrackHat Sensor V2 Fault & Non-Existent Customer Support
I purchased the Trackhat v2 sensor in November. After have some initial success, after less than 2-months the tracking simply locks up and fails to respond.
I had some initial trouble getting hold of TrackHat support but issues have now been ironed out and we're troubleshooting the issue.
Update August 2024:
I've given up with the new Trackhat v2 sensor, even after following support's troubleshooting guidance, it still locks up after a short period of use. I've fallen back to the old TrackHat sensor for now, but will look at upgrading to another product in the future.
10 January 2024
Unprompted review
Reply from Trackhat
Hi there Matt, I just double checked our support messaging system and can confirm that no attempt has been made to contact us under your name, or email address. Our support system is fully functional, as you can see from other recent trustpilot reviews confirming prompt replies for helping to get issues like yours resolved. You're welcome to submit a support request at any time to get this fixed.
Update: hello again Matt, as per the previous reply, we remain available and willing to solve this problem if you reach out to us. We cannot help you if you don't let us try!
Regards
James.
Excellency in both service and functionality
DHL messed up but the tracker was shipped out again ASAP and works absolutely amazing.
Side note: don't use a USB 3.0 port or you'll have trouble with the camera.
13 January 2024
Unprompted review
Trackhat v2
I had the original trackhat and loved it but the new V2 is a real game changer no more having to wear anything on your head plug in camera set up and go.
Also I wear glasses and have had zero issues.
Many thanks to the trackhat team 5 stars ⭐⭐⭐⭐⭐
15 December 2023
Unprompted review
Customer Support experience
Bought the head tracker. Had some issues setting it up due to having no experience in the area. Got in contact with customer support and it was sorted rather quickly. Even got an extension on my return window due to my circumstances.
12 November 2023
Unprompted review
Problem-solving device!
TackHat has solved a lot of my problems. Without needing anything "attached" to your head to manage the view on board the plane, everything is more fluid and natural. Tested with various simulators, it works perfectly. Thanks, TrackHat!
24 November 2023
Unprompted review
Sensor v2
Picked up a Sensor v2. Tends to be a bit fussy regarding which USB port it's plugged into, likely due to power/voltage/current requirements. Works great, though, and I appreciate not having to finagle with a cap.
27 November 2023
Unprompted review
Enhances your experience for not a lot of money!
Using one monitor on my flightsim I was really surprised that it worked so well. It has made flying much more enjoyable and more lifelike. It takes some time tweaking it to your needs but after that it leaves you with jus one question, Why did I not use it before?
10 November 2023
Unprompted review
A quick delivery of my order
A quick delivery of my order. Good support and when I decided that the item was not suitable for me the refund was promptly paid.
26 October 2023
Unprompted review
Underrated and Example of how its done.
Great Cusomer Service! Great Product. Funtion over Design but thats all i ask for.
16 November 2023
Unprompted review
X-Plane 12 | First Look | TrackHat Sensor v2
YouTube
X-Plane 12 | First Look | TrackHat Sensor v2
I recorded my opinions.
13 October 2023
Unprompted review
Great Product
Works really well and set up can be reasonably simple if you find right videos online.
1 November 2023
Unprompted review
Excellent product
Excellent product! Works so much better than the other head tracking product. Customer support is outstanding also. Quick response to my questions.
Trackhat makes my flight sim experience much better. I would definitely try Trackhat.
Greg
5 October 2023
Unprompted review
Excellent after sales service
Excellent after sales service. My 2 queries regarding setup were responded too very quickly. Problems were solved thanks to the concise advice given. Would recommend this company and this product.
16 October 2023
Unprompted review
Brilliant product for such a small price
This is a brilliant product with many advantages over VR. Takes a little time to set it up to your own preferences but then does a great job. I use if with MSFS and it's perfect for that.
13 September 2023
Unprompted review
Great Product!
Initially had issues with the first sensor v2 I received but James immediately sent me a new one without hesitation. Fantastic product as well as easy to use software to go with it. Great for DCS and Flight Sim! Really happy with the product!
28 September 2023
Unprompted review
Sensor v2 Review
Ordered a Sensor v2 earlier in the year, and had issues which gradually got worse over time (after my initial post) - with it failing to track intermittently. Got in touch with James (trackhat) - who after some basic fault finding agreed to accept it back and arranged a replacement.
Now I have a working version - very good product - tracking very precise with the added benefit a battery or USB powered attachment is no longer required to be headset mounted. Never had any issues with tracking being affected by glasses either - and works in all light levels.
As per my previous post had issues with the tracking software maintaining any changes I made. However - exported my settings to my own 'ini' file which maintains the changes with no issues.
Use with both DCS World and Frontier Elite with no issues.
Recommended.
30 August 2023
Unprompted review
Kept me informed as to the progress of…
Kept me informed as to the progress of my order. Very pleased with the device, great for DCS which i use it for. Well recommended
6 July 2023
Unprompted review
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