Toys "R" Us Reviews 

DO NOT BUY ANYTHING ONLINE FROM THEM !!!!!!!!I ordered 2 giant smasher Dino eggs,same time and paid for it !
First problem was I got charged for 3 item alright I email them 2 weeks later got an answer that saying only charge for 2 . Alright by then I received 1 of the 2 eggs. So I emailed them again about the second egg where abouts so far no answer but received a 29.99$ from toy's r us not sure if this for the second egg or the 3rd which technically I never got charged. I have a twin boys and they love those eggs. Now I can't give it to them because there is only one and no response whatsoever
Order placed on april.15.2020
Don't buy anything from toys r us online wait till can reopen ... only loosing money and getting stressed for nothing just because they terrible at online selling.

Terrible online experience. Computer generated email responses to enquires regarding my order. They don’t answer the phone. Waited 3 weeks and it still hadn’t been shipped even though the website still states if I purchase that I will arrive in 2-3 days. Had to contact Afterpay to contact toys r us regarding a refund then toys r us sent me an email saying they would refund but it will take 5 days and if I contact them asking where it is it will make it take longer. Don’t buy from them it’s a total scam.

((((Toys r us online ordering picking up
at store through the covid-19 is scamming ppl .)))) I ordered $700 in stuff I picked it up. They didnt have items that on the website said it was available. I already paid online. So they said three items that they didnt have would be credited back to me within 7-10 days. That was fine. But really I shouldn't have been charged for somthing they didnt have. Anyways a couple days went by I checked my account to see if they returned my money. Low and behold.. INSTEAD of crediting my account they took $563 There was only 200 left in my account so it put my 200 on hold aswell as the remainder amount of the 563 Now money is set to go in my account. They will take it cause the bank said there is nothing they can do through them. They said I have to contact toys r us to get them to stop the money from coming out. So I called them only to be told it's my bank BMO and they stopped doing business with them cause of that reason. That is a lie my bank gave me proof. So right now I'm sitting on hold for two hours trying to speak to someone again. Hopefully to resolve this and get the money they are trying to steal from me and the money they owe me for the three items. but as it seems it looks like toys r us is robbing ppl. And blaming the bank. Don't order from toys r us.

Do Not order online with Toys R Us right now!!!! If they don’t have it in store Do Not order it!!! After weeks of waiting I cancelled my order (waiting 2 hours on the phone) and a week later they shipped it!!!

Worst customer service ever, orderes 5 items just recived one

During the covid-19 nonsense, Toys "R" Us switched to online orders only. That's OK. What is not OK is not being properly prepared to deliver the service. I ordered one, in stock, item from the MacLeod Calgary store. I live in a small town outside of Calgary and it's about a half hour drive to the store.
I showed up at the store about an hour and a half later only to be told that the single item would not be ready until later in the afternoon or early the next day. When I expressed my disappointment, I was told that the staff was "swamped". Uh - simple solution. Bring back some of the staff that has been laid off because of covid-19.
I said that I wanted to cancel the order. Guess what - they couldn't cancel it at the store. Unbelievable! I was told that I could cancel it online. This proved to be false. As I write this, I'm 60 minutes into a 90 minute wait time on their toll-free line. Thank goodness for the speaker phone. Hope I don't drop it in the tub when it is time to answer...

Ordered online for the first time. Paid over $14 for 3-5 day shipping. When i looked at the email it said 5-7 days. I decided to cancel and read no shipping for another 3 weeks due to Covid-19. Customers need to be informed of this at the checkout and we should not be sent invoices with incorrect information. Still waiting on hold to cancel my order

Good smooth Shopping Experience with Toys R Us when my kid satisfied his hunger of toys when he received the delivery.

Do yourself a big favour. Stay far away from babys r us. Only buy there if you want damaged goods or used goods

Great store but too bad they took it down

Bad experience every time I go to babies r us don’t know if it’s the company or the stores.
Had a baby registry and so many complications with it, things were not saying purchased even tho they were and people were telling the staff that it’s off a registry. Went in after baby shower at 37 weeks pregnant to return things and they gave me such a hard time and said I couldn’t return anything without a receipt even though it was there fault that things were purchased multiple times since they don’t know how to work a baby registry . This is something they should really work on considering pregnant women do not want to deal with these kind of issues. I had to buy my stuff that I needed and this wasn’t fair considering I had a whole bunch of things that I had double of and could have returned for the items that I needed. SO not happy

Just to ask, why do you guys don’t sell Wwe Mattel Figures in Malaysia KL every toysrus shops? Can you guys please add the figures there? Because you guys do have the wwe figures in the USA but not in Malaysia here... I’ve been trying to find the figures in toysrus Malaysia here but there’s none...not even a box of Mattel wwe figures...I hope you guys do actually read our reviews and please set the Mattel WWE figures in Malaysia ToysRus...please do it....

It says on the website and on their gift cards that you can use them online but there’s no option to use them when you try to check out online. I sent and email asking about it and never got a response. I got the gift cards as gifts, I never would have wanted them in the first place. I don’t live close to a store so I can’t go there and use them.

I CAN’T BELIEVE I WAS SO STUPID TO ORDER FROM TOYS R US. If your thinking that your going to receive your order from them online, THINK AGAIN!!! WHAT A SCAM!!!!!

I’m a 7 month pregnant woman whom just wanted to order a nursing chair. Usually I would pick it up in store, but let's be real, how was I supposed to move this myself? I ordered my swivel glider chair at the beginning of November 2019. Within a week, I hadn’t heard anything about shipping, so I decided to email their customer service. I didn’t receive an email response for a month and a half, to which I got a generic response not even addressing the situation. For the months of November and December 2019 I ended up spending almost 5 and a half hours on HOLD, and almost 4 hours speaking to customer service reps. One time I was told that the warehouse lost my order. One rep told me that they had 72 in stock, and then another rep told me that rep was lying and it had been back ordered the entire time. I spoke to a manager who suggested I cancel my order and order a new chair, which I was not pleased about, but complied because I just wanted a damn chair at this point. She said that it would ship immediately. A week later (mid-December) I got an email saying the new chair had shipped. It is now Jan 3, 2020 and I still have no chair!!!!! I had to call again and another rep told me that it was in a warehouse waiting to be delivered. SO NOW I HAVE PAID FOR A CHAIR WORTH $350 TWO MONTHS AGO, THAT I NEVER RECEIVED, NOR HAVE ANY FAITH IN RECEIVING.

TOYS R US SHOULD BE UTTERLY ASHAMED OF THEMSELVES. Do you want me to nurse on the floor??? I can’t believe this company has not gone bankrupt in Canada. It’s sad that my child will NEVER get to experience going into this store and seeing the magic that it once was. On principle from having my time wasted, money STOLEN, and hours of my life I can’t get back, I will never buy anything there again.

They post sales on legos and other goods, stating its only valid for prices ending in a certain number. The price on the shelf is not the correct number so when you go and purchase these items thinking you are getting a sale it is incorrect as they have changed the price to end in .97 and do not let you know that. Many people dont realize this and end up spending alot more then they intended too. This is just as bad as stealing. Shame on you toys r us. Its a no wonder why you had to shut down all American stores. Public be aware, do not support this, do not buy from them. Buy online and let them shut there doors. These crooks do not deserve our hard earned money. The director at the St. James store in Winnipeg said it was ok to write this review.

I have been trying to get my hands on glo glam nail stamper for my daughter for Christmas, I traveled all the way to durban from Richards bay only to find durban was sold out no where I could get one. Only some stores in Johannesburg had them but had to buy it online only to find out there was no stock so could not get it online, hmm I decided to call each branch and hit jackpot at the woodmead branch. I have the pleasure of dealing with Jef Madiba who helped me so much he went in search for the item and even kept it for me so that a courier could come pay and pick up for me, he never sounded annoyed or irritated with me panicking about how to get it to richards bay, he was so sweet caring and helpful, you just dont see that kind of help these days, I promise you. Jeff you are a superstar keep up the excellent service you will soar cause you have that wonderful mannerism about you. Thank once again 🤗🤗🤗
Sharlene Jacobs

Better check the fine print. All lego 20% off unless [fine print) the price ends in 4 or 7....sneaky sneaky. Never again will enter your doors.

Thanks toys r us

Awful online shopping experience. Ordered November 29 got 2 of my 3 items later than expected and it’s now December 18 and I haven’t received my third, tried emailing customer service and waited on hold more than once for 75 minutes with no answer. I can’t even get ahold of anyone to get my money back on a product I was promised to have the first week of December.

I placed an order on line for instore pick up but when my congormation came it said it was shipping to me. I tried to cancel but no go. I called customer service and stayed on hold for 90 min . Came down to where I was only 5 min in the q and my call was cut off. Called back and it said they were now closed. Tried again first thing the next morning and the recording said they were not excepting calls. By far the worst customer service I've felt with. No wonder they are going broke.

Lost my package couldn’t track then gave me a refund so I could buy in store. Needed to purchase online because I’m a single stay at home parent and I didn’t want to pay a babysitter to buy this toy. Absolutely awful service. I spent a total of 5 hours on the phone to not get a good resolution. Stick to amazon more reliable