Toys "R" Us Reviews 

I called the store to ask for a product and the manager, Linda, I believe couldn't be nicer and more helpful! She actually went up to the offices and looked through all the boxes to find the one I was hoping for! She held it for me and I picked it up the next morning. There was an extremely happy child on Christmas with this toy! All the employees in the kitchener location were SUPER friendly and helpful. Thank you sooo very much!

Never ever ever again worst customer services ever!!

why is it that I add something to the cart and then put in all my delivery info before I learn a product is out of stock. First website I've seen do this. hope my address wasn't sold to a bunch of companies.

I ordered two items for next day delivery & they did not appear. I contacted customer services around 5 times that day as Royal Mail tracking down. They replied by saying I had placed my order a day later which I had not, and had confirmation e mails sent for my order saying it had been processed & due delivery etc. The customer
service team despite e mailing so many times during the day did not respond. Will not be using this company again, and will make sure I spread the word. I stayed in the whole day & had paid for express ( next day) delivery.

Today dec. 7 2023, around 5:30pm. Me and my 3 little kids were just testing out the trumpets at back area of the store, there was nobody around and thought we could try it out. "An employee lady with green died hair" came up to us aggressively and yelled at us to stop. My little kids got scared the way she approached us like that. She could've said it a little nicer and calmer not just aggressively yell at us and walk away. Hope this gets some attention. Thankyou

Terrible service, my sister tried to buy my son a gift from the states but since the card was from there the only way was to send a gift card, the transaction didn’t go through, and nobody could explained it why, oh and on top of that the only way you can contact them is by chat and the moment you start complaining even though you try to remain calm they end the chat, so there is no way to talk to someone.

Bought an item online. Order was canceled because they couldnt deliver to my house. Once I inquired, they said I could go pick it up at any store. I laughed at the attempt of an apology that they offered. Saying that they understand, etc. LIES! They take your money, hold it for a week, then give it back to you so that YOU have to go pick up the item. Best part, they "shipped" my item to the wrong store, so I still dont have my item! All I got was "10% off your next purchase" HA HA HA. What a joke! If my business did that, ! would be out of business!

I was looking for a Star Wars piece to finish my collection and Hannah went above and beyond to track it down, thanks

Horrendous experience from start to finish! it's so ridiculous that they keep the gift giver's name a secret and when they send stuff in the mail I have no way of knowing who to thank! Their system and site are extremely wonky and were missing lots of stuff I scanned in-store. And the biggest issue is that they lie about their return policy!!!! They claim I can return gifts but they will not let you do it in-store because "there's no receipt" which they NEVER EVER PROVIDE IN THE PACKAGES THEY SENT!!!!!! Completely unacceptable and disgusting!!!

Never ever get anything from them, very bad after sales customer service and careless manager , who was informed that the oculus would be repaired but waited that the warranty is finished to tell me that it’s not possible as the vendor didn’t accept. He didn’t want to submit that he didn’t do the necessary before warranty was finished and dragged me many time to mirdif city center to try the oculus that was not repaired at all and then to tell me to pick the item as it is….what a respect towards customers ! I hope the higher management would do something…

On november 22 I ordered two switch and go cars to be shipped to Victoria. For Some reason they decided to ship them seperately. One has been delivered and one seems to be still sitting in Calgary at Intelcom for the last 6 days. Only way to speak to someone at toys r us was chat. Totally unhelpful. Gave me the tracking number and told me to wait another few days and check again. I already had these numbers and gave them to ToysRus. Only thing I find on Intelcom is that it is Calgary on nov.23. Nothing new. Toysrus wont even check where my shipment is. They sure took my money fast though.
Will not be ordering with them again.

Toys R Us is a horrible company. They don’t allow you to pick up large items in store, and make extra $ by making you pay a shipping fee (which is upwards of $80). Customer service will not help you.

I did my baby registry here and they also don’t allow you to put large items on it so you can’t get the completion discount they “offer”.

I’d use Amazon - they have the same things and shipping/service is great.

I Called Toys R Us SHERWAY GARDENS location to find out if they had a Light Up Globe. I Spoke to KLAY. He was very nice and helpful. He found the globe. Klay went the extra mile to take my phone number in case we got disconnected. He knew I was driving a distance, and reassured me that the globe would be there for me at the front desk when I got to the store. And it was. It was in perfect condition.
Thank you , Klay. You made my day !

Recieved my parcel - a large water table which was a suprise for my sons Christmas present, in absolutely no delivery packaging so you could see what the item was, and absolutely damaged and battered. My son saw the item immediately ruining his suprise, and on emailing Toys R Us to complain, I was offered a £3 refund (on a £60 item!) Terrible service.

I had the best service from Katrina from ToysR Us. She was pleasant, helpful and a delight to interact with. Thank you, Katrina.

Jude

Bad online order experience
I was trying for a few hours and still failed in processing my online order. I tried contacting the live chat and the employee seemed helpful, but the real issues - their own broken website - was not addressed. I was informed a few times that the problem was "due to my own inaccurate input of the data" which in reality never happened. The website kept doubling the ordered items and dropping the information off the payment page, so I quit with a bitter feeling and decided to make my purchase at some other place.

It’s been many many years since I last shopped at this place, but I should have remembered how bad they are and not bothered giving them a second chance! They delivered the wrong item, then trying to return it was so much hassle. Emails unanswered etc etc etc. Not worth the hassle at all.

I placed an order online which never arrived. When I chased delivery I was advised that it wasn’t in stock and a refund was issue but only after I’d chased it! I received conf of order and delivery info for an order that was never in stock. When they asked for feedback it was duly given and then they refused to publish it because it made them look bad!

Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!

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Thanks again,
Toys R Us

Never received the item!
I placed the order for my sons birthday and it was only when I chased the delivery that I was told it had been cancelled as it wasn’t in stock! A refund followed shortly but not before massive inconvenience was caused

Worst company ever. Even censors your reviews!

I submitted a 2-star review for a product I received last week. The low rating was due to poor accountability for a PAID shipping experience, and the fact that the item, which was meant to be a gift, came in ripped packaging.
A few days later, I received an email indicating that my review had been moderated - as in, they were not going to post my review online. The email I received said "it doesn’t meet [Toys R Us] current website posting guidelines". This is censorship and I am appalled that after asking for my review, this is the response I received. I took the time to offer other customers my honest opinion and instead, was silenced. How absolutely ridiculous!

Geoffrey the Giraffe, the mascot of the toy brand, Toys “R” Us. I specifically chose Geoffrey as he reminded me of a time of only happy memories when me, my dad, and sister would go to Toys “R” Us and live any kid's dream of buying toys! Since I have so many fond memories of Toys “R” Us