Towsure Products Ltd Reviews 8,318

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the ordering process easy and efficient. Many highlight the prompt delivery of products, often arriving quickly and in good condition, and appreciate the quality of the items received. People also commend the helpful advice and support provided, making their overall experience very positive. However, some customers encountered issues with courier services, experiencing delays or incorrect deliveries. A few reviewers also noted receiving wrong items or products that did not meet their specific requirements, sometimes due to inaccurate online descriptions or difficulties with product compatibility and coding.

What people talk about most

Product

Customers had positive experiences with products. Many reviewers praise the top quality and reasonable prices... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Clients share positive opinions on service, frequently highlighting great service from beginning to end,... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered an electric plug and jockey wheel assembly. It never arrived, the courier delivered it to another address. Not much help from tow sure, they refunded the money. I bought another from GT Towing... See more

Rated 5 out of 5 stars

Close to home so a walk for most of our caravan bits. Bought virtually everything there in the last two years we have been caravanning, inc. awning and tow bar fitting. Price wise they are always co... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Great guidance on the correct items to order and how the process works. Really appreciative of a great service and advice, parts arrived quickly and the fitter... See more

Company replied

Rated 5 out of 5 stars

Ordered online and the towbar came to the house , towsure was incontact to make sure it had arrived and a day for fitting. Closer to the fitting day the fitter was in contact with a estimated time t... See more

Company replied


Company details

  1. Camping Store

Information provided by various external sources

Towsure - Everything for the great outdoors with cheap prices on camping, tents, trailers and trailer parts, caravanning and motorhome equipment and accessories. Manufacturers and distributors of quality EC Approved towbars


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have used Towsure trailer parts many…

I have used Towsure trailer parts many times over the past 25 years at least. The paper catalogue was so useful, I had hoped that there was a similar online version of the old paper catalogue. I found it difficult to locate the parts I needed on my last order I have received. The service was great the parts were what I ordered Thank you

30 March 2026
Rated 5 out of 5 stars

Caravan awning .

Purchased a caravan awning in march, very good quality and value for money. Easy to assemble, no issues. Company very helpful and attentive when i had to email them. Will go back and purchase other items from this company .

26 March 2026
Rated 3 out of 5 stars

I purchased new LED trailer lights

I purchased new LED trailer lights. Unfortunately the website does not show how small the actual rear red light area is, it gives only overall dimensions, an illuminated picture on the website would be much better.
The dispatch time and performance of the company was good but unfortunately the item is disappointing.

24 March 2026
Rated 5 out of 5 stars

Great Experience

Towsure matched pricing against Amazon by a very pleasant member of the sales team.
Items were delivered next day.

30 March 2026
Rated 5 out of 5 stars

The towsure team where great.

The towsure team where great.
Chased up a delivery no prob the courier said it would be the next day.
Then the courier DPD let me down saying sorry to have missed you I was in waiting so got in touch with the towsure team they got the courier to come back.
Happy day got my delivery shame the let down was DPD.

26 March 2026
Rated 1 out of 5 stars

The custumer team were useless when i…

The custumer team were useless when i queried the gift voucher i had purchased. Whilst the did answer my emails promptly their answers were inapproriate. I had to call to sort out my query. Whilst the person i spoke to saw myissue straight away, blaming your system and what they could see. As a customer that is not my problem. It is your system. It would be useful if your system sent an acknowledgement email to the purchaser of the voucher as well as the recipient, as is normal.

26 March 2026

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