Tower Health Reviews 

6,309
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and Beauty Shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(6,309)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company great service great…

Great company great service great products I’ve bought the cream which is marvellous and the patches which really work well great customer service will continue using them. Highly recommend I’ve had arthritis in my knee the last four years done everything nothing has worked only this. Highly recommend

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great speedy service and a fantastic product!

My order for Arthrogel arrived very quickly and well packaged. The product is amazingly effective at reducing my joint and muscle pain - so much so that I have been able to reduce my painkillers and even managed a few days without taking any! When I noticed that my welcome gift had not been included with my delivery, I emailed them and they sent a replacement out immediately- great customer service!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Warranty

I have had cause to claim for a replacement breadmaker on extended warranty from Tower. Both Juliya and Joseph who dealt with this matter did so quickly and efficiently and I'm now looking forward to receiving my new appliance.
Excellent customer service.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

So Far so good.

I am now on to my second tube of the three that I purchased initially. So far my experience has been excellent. It actually seems to work. I have to admit I was surprised. I had been using Voltarol max strength on my hip for quite a while and also taking Ibuprofen. I developed a DVY in my leg due to another medication side effect and once on anti coagulants, I was told to stop the voltarol and ibuprofen. So I needed an alternative. I read about Arthrogel and was doubtful but decided to give it a try. So glad I did and so far so good.

It is also cheaper than Voltarol !

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, which works well for my lower back pain and also for my knees.
Using this gel has meant that I have been able to drastically cut down the amount of co-codamol and Ibuprofen I had previously been taking for the pain.
It's also easily absorbed and it has a pleasant peppermint smell.
The only downsides are the cost and the annoying and pushy follow up phone call I received before my order had even been delivered trying to persuade me to buy other products.
I have now blocked the number.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product. Fir the last eight years I've tried so many gels and creams to no joy.
I then saw the advert and thought, let's try this, I am so glad I did, my knees feel so much better, it gives off a nice warmfeeling and smells really nice.
My knees seem less painful and ain't swelling as bad.
Wonderful company.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Useless

Been using for a couple of weeks now for patellofemoral pain with no effect noted. Waste of money.

21 July 2026
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Anthony

We're really sorry to hear the wasn't the right fit for you.

We know that everything doesn't always work for everyone, which is exactly why we offer our money-back guarantee.

Please could you reach out to our customer service team so that we're able to activate your guarantee and refund your order.

Yours in health,

Emma,

Rated 5 out of 5 stars

No instant fix but it really works well after a few days.

Having suffered back and shoulder pain for many years i thought i would give the arthrogel a try, it arrived very quick, and on first using it it felt cool and soothing . No magical cure but after a few days of use I realized that my pain had noticeably reduced and i was able to move better than i had for a long while. I have recommended it to my neighbor who has just started using it.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and a great range of products.
I made a mistake with my order and they sorted it out with no fuss, very please with this company.
Efficient delivery, ordered one day and it arrived the next!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Anthrogel for some…

I have been using Anthrogel for some while on my back ,knee and shoulder. I have sometimes stopped he pain completely but other times it has returned but after using the gel all ok again. On my last order I had the patches sent as a gift. They are magic! I have just put an order in for more. On a bad day I use both gel and patches. Either one or both absolutely magic!! Great customer service and fantastic deliveries.I would highly recommend this company and their goods. Amazing!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Received cbd patches and they are…

Received cbd patches and they are useless ..won't stick in place and stay on, waste of money

4 July 2026
Unprompted review
Tower Health logo

Reply from Tower Health

Hi Janette,

We're really sorry to hear the patches weren't the right fit for you.

We know that everything doesn't always work for everyone, which is exactly why we offer our money-back guarantee.

I've gone ahead and activated your return guarantee, and your refund is already on the way.

Yours in health,

Emma,

Rated 5 out of 5 stars

5* all the way

5* all the way, I am on my second frozen shoulder and this gel has been a life saver for me. My brother brought it and asked me to use it, it has helped me and gives me lots of relief. Thank you tower health. xxx

1 June 2026
Unprompted review
Rated 5 out of 5 stars

ArthroGel

I ordered some ArthroGel after seeing reviews online. I was a bit sceptical but I am so pleased I did. This has really helped with the pain in my knees and ankles. I have just placed another order.

22 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look