The staff at Touch of Ginger are just fantastic. I ordered the kgb orchid candle deals like other on here, and also had problems with the candle count....after phoning them, they organised di... See more
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The products are great and the service is fab, we have been using Touch of Ginger for little pressies for the past few years and have never been left down. The quality and orginality of their product... See more
Company replied
kgb deal orchid t-lights. Although they only sent 1 set instead of 3, after a phone call and very helpful staff, the other 2 sets arrived within a matter of days. I was happy with the free delivery,... See more
It was a very pleasant experience purchasing from Touch Of Ginger. They were very efficient, and helpful towards my requests. The range of products was superb for what I was looking for, and felt very... See more
Company replied
Company details
About Touch of Ginger
Information provided by various external sources
Gifts and Accessories for Modern People
We have always believed that good design should be at the core of what we do and creating innovative designs using novel materials and manufacturing processes is what we do best. Our business has grown steadily, gaining industry awards for excellence along the way. Today we work in partnership with some of the UK's leading retailers to deliver our brand message and we now export our products to Europe, Japan, Australia and even India!
We have always believed that good design should be at the core of what we do and creating innovative designs using novel materials and manufacturing processes is what we do best. Our business has grown steadily, gaining industry awards for excellence along the way. Today we work in partnership with some of the UK's leading retailers to deliver our brand message and we now export our products to Europe, Japan, Australia and even India!
Contact info
Lion Works, Station Road East, CB224NL, Whittlesford, United Kingdom
- 0870 701 9596
- info@touchofginger.com
- www.touchofginger.com
Clever Products, Poor Shipping Time
Touch of Ginger carries very clever products, but it took them a long time to get to my house. Granted, it was international shipping, but it took the products over a month to arrive.
9 May 2011
Unprompted review
Reply from Touch of Ginger
srobins42 - thanks for review. We're trying very hard to sort out our shipping times with our delivery partners and hope that next time you shop with us things will be a bit quicker.
Thanks again.
Excellent !
I loved the unusual items in the catalogue and was delighted - and amazed - when the gifts I'd ordered arrived practically before I'd sent the email!
My family were equally delighted with their presents - and asked where they'd come from. (More orders coming your way?)
THIS is the way to run a business.
5 May 2011
Unprompted review
Reply from Touch of Ginger
Thanks for your review Bethan.
Where is my item?
I never received the item I ordered as a Christmas present. It's now May and I receive an email requesting a review! Why would this be, have you finally delivered my item to the address I moved from in February? I never complained at the time because of the bad weather and had forgotten about it until now.
5 May 2011
Unprompted review
Reply from Touch of Ginger
Barry - really sorry to hear this, I hope I can sort out your order. We're looking to improve our service to all of our customers, and are requesting reviews to achieve this.
I've had a look at our order history - would you be able to send us your new postal address? Simply email us: web-orders@touchofginger.com with these details and I'll get it sent out ASAP.
Thanks
Great original products and speedy service
I use this website repeatedly for original gifts mostly for difficult blokes! It's great and the service is really fast.
5 May 2011
Unprompted review
Reply from Touch of Ginger
Thanks very much ARG.
See you soon? Father's Day!
An experience that is unbeatable!
It was a very pleasant experience purchasing from Touch Of Ginger. They were very efficient, and helpful towards my requests. The range of products was superb for what I was looking for, and felt very valued as a customer. Look forward to using them again soon.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Hi Emma, we do try hard and we're happy that you're happy!
from one ginger to another.....
I saw some of your products on sale in Debenhams, and thought I'd visit your website to see what other products you had to offer. They all look brilliant, and the bottle opener I ordered arrived on time, but is perhaps a bit overpriced. Overall though, I was very pleased.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Vicky - thanks very much.
great quality specialised products!
fresh product ideas for gifts that has a personal touch.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Thanks for your review Simon, hope you're enjoying the products.
Cool stuff, but too late...
I really like the stuff you sell at Touch of Ginger - however, my purchase before Christmas took ages to come and I had to write to you to check up on it. As such, it was too late for the secret santa present and although I asked you to cancel it, you sent it late anyway. So not best pleased - but would consider shoppping with you again as you sell cool stuff. x
4 May 2011
Unprompted review
Reply from Touch of Ginger
Hi Jo,
Firstly thanks for getting in touch and apologies for any issues you might of incurred.
Obviously we try to ship everything as fast as possible, but sometimes this doesn't happen. We've just launched our new website which should help significantly reduce delays in shipping and communication with our customers.
I hope you come back to us again soon, maybe Secret Santa 2011?
Excellent service! Exceptional products!
Very pleased with the quality of the products and packaging. Delivery was prompt and overall a great online shopping experience.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Alan - thanks for getting in touch and thanks for the positive words.
not so good...
I love this website and the products and I have bought a present in Christmas and all was OK, but I wanted to buy another present and I can't...and I am from spain and I don't understand some things that I had to do to pay! I sent an e-mail and they treat to help me but there wasn't any result and I couldn't buy it...
I will try to do it, because I want it but I don't think if I will have any result.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Hi Miriam,
Thanks for getting in touch, and many apologies about the issues you've been having. We've just launched our new website, we've updated the checkout process and we now also accept PayPal too. If you have an account with them this could alleviate the problems you might of been having?
I hope you give us another try and once again please accept our apologies.
Reply from Touch of Ginger
M_Wise - thanks very much.
Hope to see you again soon?
What a cool Bottle Opener!
I purchased one of their London 2012 Bottle Opener's and it is pretty cool - really good design too.
A great buy ready for the Olympics next year.
4 May 2011
Unprompted review
Reply from Touch of Ginger
Thanks very much, the Olympics stuff is cool isn't it?
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