TOTM Reviews 

175
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers frequently praise the products for being comfortable, soft, and suitable for sensitive skin, often noting the absence of harsh chemicals. Many appreciate the commitment to organic, sustainable, and toxin-free materials, which provides peace of mind and contributes to overall well-being. Reviewers also highlight the excellent quality and absorbency of the products, with many experiencing no leaks and finding them reliable for daily use. However, some customers also noted difficulties with tampon applicators, describing them as stiff, prone to getting stuck, or becoming too soft and unusable. Additionally, a few people experienced issues with absorbency and leaks, particularly with pads that were described as thin, having uneven padding, or lacking sufficient adhesive to stay in place.

What people talk about most

Product

Customers consistently note positive experiences with product, praising their comfort, organic nature, and... See more

Quality

Consumers find quality to be positive, with many appreciating the products being chemical-free, soft, and... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good comfy period pads I’ve been trying for so long for some that are for sensitive skin and non perfumed, they actually stay in place. The reason why I put 4 stars is I used the panty liners I... See more

Company replied

Rated 4 out of 5 stars

Brilliant quality products, sustainable, breathable cotton. Feels so comfy too. I like that. They have lots of options to suit everyone's needs. I like that they have started doing the night pa... See more

Company replied

Rated 4 out of 5 stars

I love that my tampons are chemical free and organic, I wish they sold them in more shops though as I’d buy them in the shops rather than online. I don’t tend to experience leaks but I have found o... See more

Company replied

Rated 5 out of 5 stars

Apparently I've been ordering from TOTM for over 5 years. I guess that should speak for itself but what has made me stick with them is that even if they didn't get it right on the odd occasion, they... See more

Company replied


Company details

  1. Toiletries Store
  2. FMCG Manufacturer
  3. Health and Beauty Shop
  4. Hygiene Articles Wholesaler
  5. Women's Organization

Written by the company

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Contact info

4.1

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(175)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TOTM is an absolute life saver!

TOTM have been an absolute life saver. As a sufferer of Endometriosis, I struggle to find period care that is comfortable - let alone sustainable and made with organic materials. TOTM ticks all the boxes! I have tried their face mask and chocolate too - and I can confirm both are fantastic. Orders have all arrived super swiftly, and the customer service is always second to none.

1 April 2022
Unprompted review
Rated 3 out of 5 stars

Love the pads but have the liners…

I love the pads but have the unwrapped liners changed? I used to love them but now i find they create a lot of fluff which sticks to me. That never used to happen and its definitely not a faulty box as it's been with every box ive tried for at least a few months now. Unfortunately will be switching to other liner brands.

22 February 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Emma, thanks so much for taking the time to leave us a review.

I'm so sorry to hear you've had an issue with the liners, we usually have really great feedback :( We haven't made any manufacturing changes so it sounds as though you may have received a faulty batch - so sorry about this! Please could you pop an email to customercare@totm.com so we can resolve this issue for you. Thanks so much, Brooke x

Rated 2 out of 5 stars

Hardly absorbent tampons

Pros: Love the concept and they don’t itch like tampon brands I’ve used.

Cons: Both the normal and heavy flow applicator tampons were not nearly absorbent enough. As soon as I bled the tampon would only catch some of the blood? I don’t think my flow is that heavy either.

16 February 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Laurie,

Thanks so much for taking the time to leave us a review.

I'm really sorry to hear the absorbencies were not suitable for you. The absorbencies do conform and match industry standards, but we don't use woodpulp or any artificial superabsorbent like mainstream brands do.

If you could pop an email to customercare@totm.com we can organise to send a higher absorbency for you to try. Thanks so much, Brooke x

Rated 5 out of 5 stars

Absolutely fab products

Absolutely fab products! Love the concept, love the company.

Organic, easy to use and actually healthy for your body.

10/10 TOTM! Just wonderful 🥰

10 February 2022
Unprompted review
Rated 5 out of 5 stars

I love these products

I love these products! Since using these I swear my cramps and discomfort during my period have reduced significantly. I love the packaging and presentation, and that the company are organic. I’m also a massive fan of their new face masks and chocolate that they do as part of some of their packages! Thanks TOTM for making my period feel more like a pamper than a pain!

10 February 2022
Unprompted review
Rated 5 out of 5 stars

10/10

These products have completely changed my period! I used to suffer with period pains which I no longer do since using them. I no longer worry about leaking as the products provide security and leak control! The range of different products suit my needs and I couldn’t recommend them more!!

10 February 2022
Unprompted review
Rated 1 out of 5 stars

i have used TOTM organic cotton liners…

i have used TOTM organic cotton liners and I'm disgusted to find the actually cause pilling and i find little balls of what could only be described as fluff up the foof!! sort out your products!!! Claiming something is organic does not make it a good product your manufacturing does.. and clearly doing shoddy work!!

19 January 2022
Unprompted review
TOTM logo

Reply from TOTM

Hi Omaida, thanks for taking the time to leave your review. I'm so sorry to hear this, it appears you may have received a faulty box – our products go through rigorous quality checks, so this is a super rare occurrence. We usually receive wonderful reviews for our liners :( It’s a shame that this has happened to you. If you contact us directly, we are always happy to resolve any issues and help. We pride ourselves on our customer service. Sorry we didn’t hear from you on this occasion but if you'd like to contact us via customercare@totm.com I'll keep a look out for your email and we will of course issue you with a replacement of our high quality liners as a priority :) Thanks so much, Brooke x

Rated 3 out of 5 stars

I love the idea of being eco-friendly, but…

I love the idea of being eco-friendly with a product you must use every month and the pads are ideal for the lighter days, but even the largest option didn’t hold up to my heaviest day - within an hour the blood had seeped round the wing and on to my clothes. I will make use of them for my lighter days, but it’s back to my old brand for the heavy days.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Love it

I just started using the pads and they’re absolutely amazing. I didn’t find any difference in terms of absorbency and they’re super comfortable. Can’t believe I didn’t hear of this company before.
Love that they’re environmentally friendly, that’s mostly why I was persuaded to try them.
Also love that you can change the subscription depending on your needs. Amazing

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Customer of 4 years = 5**********

Customer of 4 years thinks you deserve 5****

I've been buying from you for 4 years and I love the convenience of the subscription service.

Fabulous customer service. I've recommended you to lots of people. Thank you!!!!!!!!!!!!!

8 December 2021
Unprompted review
Rated 5 out of 5 stars

ideal

good range of sustainable products at sensible prices. fantastic customer service; a nice company

25 November 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue with a delivery of their products recently, emailed customer service and they responded very quickly and arranged a replacement straight away.

Have used the pads for a while now and find them comfortable and love the fact they are eco-friendly and come in eco-friendly packaging.

3 November 2021
Unprompted review
Rated 5 out of 5 stars

Great company and products

Great company and products. I’ve used TOTM for 2 years now and so pleased to find eco friendly products that are so much more comfortable than normal pads which are plasticky. I’ve also used their menstrual cup which works brilliantly. And getting period care delivered to your house is a game changer.

4 October 2021
Unprompted review
TOTM logo

Reply from TOTM

Thanks so much for your kind review! Best wishes, TOTM xx

Rated 4 out of 5 stars

Great packaging, good product - applicators could be improved

Great packaging and I love that these are plastic free. The tampons themselves are suitably absorbent and comfortable - which is all you can ask for!
Part of my order went missing and customer service were really helpful and dispatched replacements immediately.
I've taken off one star as the applicators aren't brilliant. To be honest, I always struggle with cardboard applicators and have to twist the inner tube a bit before using, and then push and twist when inserting. The TOTM applicators are even more fiddly than other cardboard applicators - but it's not a deal breaker.

25 September 2021
Unprompted review
Rated 2 out of 5 stars

Applicator doesn’t work.

Haven’t needed tampons in 20 years due to pregnancy then mini pill but now I’m peri menopausal. I came off the pill to try HRT in May. Didn’t suit me and after 4 months off the pill my first period in 2 decades. You can imagine how heavy it is. Bought the super heavy tampons in M&S. sorry but they are awful. The applicator just doesn’t work. The inner tube won’t push out the tampon. I’ve tried lubricating it but then I can’t get a grip. I’ve tried inserting without applicator but it won’t go far enough up and is uncomfortable. I’ve got covered in blood. I’ve injured myself. The second packet I bought are going back and I’m going to buy tampax. Bad experience on top of a bad experience.

17 September 2021
Unprompted review
Rated 4 out of 5 stars

I find their pads brilliant to use...

I find their pads brilliant to use and have been using them for nearly 2 years now. It makes me so relieved that there's an environmentally friendly choice out there since sanitary pads constitute so much pollution.

But yes they do become quite saturated but not uncomfortable. Plus if you drink the required amount of water, you will find yourself using the bathroom often anyway.

I use all 3 strengths of their pads. 'Super' pads on my first day, and 'medium' and 'light' pads the days following that.

I usually order 3 boxes each of 'Super', 'Medium' and 'Light' and this safely lasts me 3 months or more. I also have a subscruption and I an change the date as and when I want- which makes them flexible to previous brands I have tried. Plus they deliver super quick which I appreciate so much!

And I'm a student and I don't find it as a huge cost on my budget.

24 August 2021
Unprompted review

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