Totesluxeuk Reviews 307

Pictures on website are misleading, poor quality materials, website does not give enough information, does not offer refunds except for damages AND you better message them quickly they only give you 14 days.

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damaged.
Do not buy from this company, they are not helpful despite their Facebook advert and communication is few and far between.
Really disappointed
Vicky Millist - 5583

In March 2025, I purchased items from Tote Lux UK. The order was never delivered, and no refund has been issued. The company shifts responsibility to UPS, but as a customer I paid Tote Lux UK, and they are responsible for ensuring delivery or refunding the payment.
I am no longer interested in receiving the items — I am still waiting for my refund.

Another month.. After another 2… with no order arrived. I will go to the police with the prove of payment and emails

Delayed dispatch out with maximum timescales. Difficulty receiving responses to emails. No phone number. Over all, bags are nice for the money but it’s painful if you need to contact them about anything. No one takes the problem and sees it through. Nice bags but don’t be in a hurry or need them fast.

I bought two bags for my wife and she absolutely loves them.
Great design
Great quality

Never got shipped, ignored email and Instagram message, now need to contact the bank to get my money back

I’m genuinely in love with these bags! Starting with outstanding service, to very quick delivery and amazing quality of the bag. I have purchased a Milan Black bag as every girl dreams of owning a bag like that.. when it arrived I was so happy with the quality and overall appearance of the bag. It’s exceeded my expectations to the highest level. It was definitely worth every penny. I highly recommend this website and will be returning for more! ✨👜💗

Beautiful bags and the customer service is outstanding 😄

Good customer service and bags that feel good quality - nothing cheap or nasty about either of the items I bought. Looking forward to seeing this company thrive as they go in a new direction

Genuine quality and standout style – truly impressed!

I rarely leave reviews, but Totes Luxe UK genuinely deserves it. I ordered a handbag from the Chelsea collection earlier this year, and I was blown away by the craftsmanship and attention to detail. The material feels luxurious without being heavy, and the design is both elegant and functional – I’ve had so many compliments already!

What I appreciated most was the customer service. I had a small query about shipping, and they responded quickly and kindly, which made me feel valued as a customer. It’s clear that this isn’t just a business – it’s a brand that truly cares about people and presentation.

I’m genuinely sad to hear they’re closing this chapter, but grateful I got to own a piece of it. If you’re thinking about trying Totes Luxe – don’t hesitate. Their bags are more than accessories; they’re statements.

Disappointed with Customer Service After a Good First Experience

I ordered a bag a few months ago. Although the delivery was quite slow, I was happy with the quality of the bag and even recommended the brand to friends and family.

A month ago, I placed another order for two bags—but only one arrived. Since then, I’ve sent several emails and have only received automated responses. No one has followed up, and I still haven’t received the second bag.

Unfortunately, customer service has been very poor this time. I don’t like leaving a 1-star review, but I’m left with no other option. To make things worse, the missing bag was meant to be a birthday gift for my sister—and her birthday is just around the corner.

I really hope this can be resolved soon.

I love the bag, Theo are beautifull and Good quality

Is one more than it deserves! The bags are not leather customer service is appalling. The only reason I kept the bag was that it took forever to arrive so had not chance of returning as I needed it for an occasion and it colour matched. Interestingly looks like company has ceased trading as has had same message on website for a month. Wonder what its new name will be! Buyers beware.

Have e mailed 3 times about a straw bag that was not fit for purpose, not cheap over £30. No acknowledgement or reply. Not the best customer service!!!

AVOID AVOID SCAMMERS

I purchased a bag and it took 29 days for it to be despatched when it finally was they posted it to the wrong address.
I have reached out and even have an image of the box left on top of the bin of another property with another number on the side.
They have done nothing and couldn’t care less!!

Upon opening my delivery the first thing I noticed was the lovely smell. When I saw the bag my excitement mounted. My Amara bag in Caramel looked stunning. The bag is everything I wanted and more, it is truly beautiful. But more than the bag itself the help and advice I received from Customer Support was second to none. A huge thank you to all the staff that kept me updated on everything.
Susanb

As my first time purchase from Totes Lux I am genuinely really happy with my bag. It’s really good quality and I experienced excellent customer service from the team. From the first time using my bag I received many compliments. I would most definitely recommend Totes Lux and I already have family and friends wanting to make purchases. Thank you Totes Lux.

Absolutely amazing quality, I have purchased two bags and absolutely delighted with them

Recieved my bag today was really looking forward to getting this bag but was very dissapointed with the quality of the leather it seems very synthetic and not like leather at all i do not think the bag is worth the £133 that was paid for it the communication has been very good and have been kept informed all the way along about my delivery unfortunatly i will not be buying again