Totally Welsh Reviews 

201
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally friendly, polite, and very clear when explaining the complete sign-up process and various product offerings. Many individuals deeply appreciate the approachable and helpful attitude during doorstep visits, making everyday interactions remarkably smooth, pleasant, and entirely enjoyable. Local consumers eagerly look forward to receiving their very first orders and experiencing the quality local produce firsthand in their homes. However, some people were genuinely dissatisfied with the delivery service, noting problems with product storage quality, overall service changes, and noise disturbances during early morning hours.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing representatives as wonderful,... See more

Service

Consumers find service to be positive, highlighting friendly staff who clearly explain offers and listen... See more

User experience

People report positive experiences with user experience, highlighting how helpful, polite, and friendly the... See more

Product

Reviewers highlight positive aspects of product, noting that helpful representatives explain the offerings... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadia cold called and was very professional and friendly. I signed up to milk and more and it was clearly explained that when you register for the service you can cancel at any time. Looking forward t... See more

Rated 5 out of 5 stars

Nadia Abdul knocked on the door with brilliant composure and explained the brand very briefly along with its perks beautifully . I wish her and the rest of her team visiting wales a safe journey back... See more

Rated 5 out of 5 stars

It was a very delightful & helpful meeting. Gerrard was very helpful with getting me onto the app & very friendly. The company does have a good cause behind it & are very helpful for those who might n... See more

Rated 5 out of 5 stars

I met Selam today really bubbly and helpful I had never heard of milk and more before after having it explained and going thought it with me I can't wait to get my first order and try the product... See more


Company details

  1. Wholesaler
  2. also in
  3. Milk Delivery Service

Written by the company

Our milk comes direct from the farm to us – Welsh milk, from Welsh cows, bottled in Wales. Sourced in Pembrokeshire, Carmarthenshire and Ceredigion, all our milk is produced within a forty-mile radius of our bottling plant here in Haverfordwest. At Totally Welsh, our aim is to keep Welsh milk here in Wales. By keeping things local and reducing food miles, we offer milk that is fresher for our consumers and better for the environment too. We’re lucky to have such lush and beautiful pastures for our cows to graze on in West Wales. We believe that this is what makes our milk taste so great.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(201)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Nadia

Nadia was very personable whilst remaining professional throughout. She explained everything clearly and was polite, patient and approachable. It’s always lovely to see young adults doing such a wonderful job.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Milk and more

Selam knocked on my door today and talked me through everything. She answered all of my questions really easily, she was great!

12 October 2026
Unprompted review
Rated 1 out of 5 stars

Still using noisy diesel floats

This is in response to the company's reply to my original review.
Information about the route has been sent to you and is more than enough for you to investigate and establish which vehicles you use for this area. I should not need to provide you with my specific address, account number or any other more personal information. I look forward to you resolving.
___________________________________
This company uses very noisy diesel vans rather than milk floats or electrical vehicles. Not only this, but they make their rounds inside the Noise Act of between 23:00 and 7:00. In fact they regular disturb the peace three times a week during their North Gower rounds, awaking me between 3:30AM and 4:30AM!!! On top of this, their drivers make no effort to reduce the disturbance.

I have no objection to traditional local milk delivery services when done in a quiet respectful way in more acceptable hours. It baffles me why this company cannot use quiet vehicles and operate within sociable hours.

Further, this company claims under their Sustainable policy that they have been, "committed to sustainability initiatives for many years" and with a low carbon footprint. Apart from the noise aspect, running very noisy diesel vehicles does not come near to achieving this. Milk and More also claim to reduce pollution and noise by using electric floats. Clearly not the case.

24 September 2026
Unprompted review
Totally Welsh logo

Reply from Totally Welsh

Hi,

Thank you for taking the time to review our service and share your feedback with us.

We are sorry for the inconvenience you have experienced.

We have previously attempted to contact you via email requesting further details regarding this matter, but unfortunately we have not yet received a response.

Could you please email us at totallywelsh@milkandmore.co.uk and provide the first line of your address along with your postcode?

Once we receive this information, we will be able to investigate the issue further and work towards a resolution as quickly as possible.
Upon receipt of the requested details, we will escalate the matter to the relevant team for a thorough investigation.

Thank you for your patience and understanding. We look forward to hearing from you and resolving this issue for you as soon as possible.

Kind Regards,
Rabia

Rated 5 out of 5 stars

Very good customer service

I spoke to Mohammed Ahmed who was very knowledgeable and helpful with setting me up and very insightful of all of the discounts and benefits I have to signing up to milk and more, very good customer service

18 September 2026
Unprompted review
Rated 4 out of 5 stars

Gerrard Rascoul knocked on my door to…

Gerrard Rascoul knocked on my door to sell me milk and I'm glad he did, he was knowledgeable friendly funny and chatty made the whole sign process easy!! I've been looking for a milkman to deliver milk in glass bottles to cut down on plastic and now I have one!!

17 September 2026
Unprompted review

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