Nadia cold called and was very professional and friendly. I signed up to milk and more and it was clearly explained that when you register for the service you can cancel at any time. Looking forward t... See more
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Written by the company
Our milk comes direct from the farm to us – Welsh milk, from Welsh cows, bottled in Wales. Sourced in Pembrokeshire, Carmarthenshire and Ceredigion, all our milk is produced within a forty-mile radius of our bottling plant here in Haverfordwest. At Totally Welsh, our aim is to keep Welsh milk here in Wales. By keeping things local and reducing food miles, we offer milk that is fresher for our consumers and better for the environment too. We’re lucky to have such lush and beautiful pastures for our cows to graze on in West Wales. We believe that this is what makes our milk taste so great.
Contact info
Fresh Produce Centre, East Estate,, SA62 4BW, Haverfordwest, United Kingdom
- 01437 760166
- Customerservices@totallywelsh.co.uk
- www.totallywelsh.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Lovely Salem
Selam was so lovely! She was really thorough when explaining the process. Thank you!
Great friendly service from Nadia
Great friendly service from Nadia. Great explanation of the site and benefits. Thank you
Excellent service from Nadia
Nadia was very personable whilst remaining professional throughout. She explained everything clearly and was polite, patient and approachable. It’s always lovely to see young adults doing such a wonderful job.
Very pleasant door sales from Nadia
Very pleasant door sales from Nadia. Very welcoming, not at all pushy , explained the product and was very welcoming
Great sales pitch from Selam
Great sales pitch from Selam! Very friendly and polite. Looking forward to the service
Nadia gave great clarity on the service…
Nadia gave great clarity on the service they provide as a business
Selam was very pleasant.Friendly but…
Selam was very pleasant.Friendly but not pushy.Everything was easily explained to us.
A pleasure to talk to
Marcus was so nice and friendly!!
Nadia and Selam were really kind
Nadia and Selam were really kind, polite and friendly, guided me through set up and not at all pushy. Credit to the company.
Milk and more
Selam knocked on my door today and talked me through everything. She answered all of my questions really easily, she was great!
Still using noisy diesel floats
This is in response to the company's reply to my original review.
Information about the route has been sent to you and is more than enough for you to investigate and establish which vehicles you use for this area. I should not need to provide you with my specific address, account number or any other more personal information. I look forward to you resolving.
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This company uses very noisy diesel vans rather than milk floats or electrical vehicles. Not only this, but they make their rounds inside the Noise Act of between 23:00 and 7:00. In fact they regular disturb the peace three times a week during their North Gower rounds, awaking me between 3:30AM and 4:30AM!!! On top of this, their drivers make no effort to reduce the disturbance.
I have no objection to traditional local milk delivery services when done in a quiet respectful way in more acceptable hours. It baffles me why this company cannot use quiet vehicles and operate within sociable hours.
Further, this company claims under their Sustainable policy that they have been, "committed to sustainability initiatives for many years" and with a low carbon footprint. Apart from the noise aspect, running very noisy diesel vehicles does not come near to achieving this. Milk and More also claim to reduce pollution and noise by using electric floats. Clearly not the case.

Reply from Totally Welsh
Very helpful and understanding …
Very helpful and understanding Taranjeet
Amar Khan!!! Hat man!
Amar Khan! Polite individual- very informative, I got my discount for all the effort too! Please promote this man!
Brilliant service
Very good customer service
I spoke to Mohammed Ahmed who was very knowledgeable and helpful with setting me up and very insightful of all of the discounts and benefits I have to signing up to milk and more, very good customer service
Muhammad Ahmed visited and signed me…
Muhammad Ahmed visited and signed me up. Very friendly chap. I'm yet to have an order, but, it sounds like a good business. Fingers crossed.
Muhammad was really helpful and friendly
Muhammad was really helpful and friendly
Very helpful staff Taranjeet Kaur
Gerrard Rascoul knocked on my door to…
Gerrard Rascoul knocked on my door to sell me milk and I'm glad he did, he was knowledgeable friendly funny and chatty made the whole sign process easy!! I've been looking for a milkman to deliver milk in glass bottles to cut down on plastic and now I have one!!
Muhammad was very friendly and…
Muhammad was very friendly and explained everything. thank you
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