Totalglaze Windows Ltd Reviews 

404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their efficiency, tidiness, and attention to detail during installations. Many people appreciate the high quality of the products, including windows and doors, and the excellent workmanship. The overall service, from initial contact to after-sales support, is frequently described as first-class and hassle-free, with prompt resolution of any issues. However, some customers also noted significant dissatisfaction with the quality of installation and the final finish, mentioning issues like windows not closing properly and poor sealing. These reviewers experienced multiple visits to fix problems and felt that their concerns were not adequately addressed, leading to a poor overall experience.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Product

People report positive experiences with the product, consistently praising the excellent quality of windows... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the excellent... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional and readily... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class installation by Totalglaze. Our go to company for windows and doors, this is the third project they have completed for us in our home. They supply good quality double glazed units direct... See more

Company replied

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Glass Industry
  5. Roofing Contractor

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

404 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(404)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and great service

We have used them before and this time had Bifold doors fitted to our existing conservatory, 2 x doors and an opening window to our new garage.
There were a couple of issues that when raised were immediately rectified. Installers were clean, tidy and efficient. rarely does everything in life go to plan, but you find out the true worth of a Company/individual when issues arise and Total Glaze acted immediately to solve the problem.

21 August 2024
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Reply from Totalglaze Windows Ltd

Thank you for using us again its always a pleasure to do repeat work for our customers, we look forward to working with you again

Rated 5 out of 5 stars

We love our new windows.

We love our new windows.
There were some issues but these were swiftly dealt with..
Even sent my wife a beautiful bouquet of flowers by way of an apology for the inconvenience.

3 September 2024
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, and we look forward to working with you again.

Rated 5 out of 5 stars

Two doors and a window

Work was done very well and the installer were very professional and clean and tidy.
We are really pleased with the work.

27 August 2024
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Reply from Totalglaze Windows Ltd

thank you for leaving us a review, we are looking forward to working with you again soon.

Rated 5 out of 5 stars

Great product

Great service. The fitters were polite, tidy and helpful. They popped back to fix a couple of small snags the very next day. Great product, wish we has used them years ago !

3 September 2024
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Reply from Totalglaze Windows Ltd

Thank you for your review, it was a pleasure to do work for you and we look forward to doing more for you in the future.

Rated 5 out of 5 stars

A wonderful experience again

A wonderful experience again! We had four doible glazed windows in anthracite colour installed in our house. Not only do they look stunning they are of a very high quality and were fitted very well with seemless trims inside. We were also impressed with the installers who were hard working efficient and tidy. The salesman and surveyor were both pleasant and skilled, offering a great solution to an awkward shaped window.

3 September 2024
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Reply from Totalglaze Windows Ltd

thank you, its always lovely to get feedback about different departments at Totalglaze and we look forward to doing more work for you again.

Rated 5 out of 5 stars

A great experience.

A great experience and nothing seemed to be to much trouble from the first visit of the sales person to the last visit of the snagging person.

28 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Excellent Job

the operatives were polite, respectful and worked hard. They did an excellent job.

27 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Fitting of windows and door.

The salesman was really good, no hard sell just gave us the quote and waited for us to call them. Was told it would be six weeks and it was. The fitters were polite tidy on time. Really happy with our new windows and doors.

19 August 2024
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for your review, it was a pleasure to do your installation & we look forward to working with you again.

Rated 5 out of 5 stars

Yes very pleased from start to finish

Yes very pleased from start to finish. Everyone helpful , professional and thoroughly nice people. Quite refreshing

27 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review we look forward to working with you again soon.

Rated 5 out of 5 stars

Excellent service


We needed to have both our windows replaced and the facias and guttering. My daughter had used Totalglaze to do that job on her house. She was extremely pleased with the service she received. They had an issue with the front door they fitted and Totalglaze solved it by replacing deciding I would use the company. My daughters next door neighbours having seen the windows they put in also used Totalglaze for their windows. He sister-in-law also used Totalglaze as a result of seeing the work done at my daughters.
From the first contact with Totalglaze the service communication has been excellent. We went to the showroom to look at the style of window we needed. To preserve the look of the house at the front we decided on white UPVC Sash windows. The fact you can tilt them to clean the glass and no painting was required was a big deciding factor.
The salesman who came to measure up for the quote was on time and happy to address my concerns. It is an old Victorian house with a high roof and porch at the rear in poor condition.
With the guttering and facias they were ready to start the job much quicker than I had expected. Scaffold was put up at the back to cope with an extension. The first date set was delayed as ironically it rained that day. When they looked at the front they realised the gutter was higher than the towers they had. It needed scaffold put up, but that was done without delaying the job. They made a nice job on both the facias and guttering. The scaffold at the front stayed up a few days allowing me to paint the upstairs stone window sills.
The windows we had the surveyor come around to measure up. He was very thorough and explained what they would do with the bay windows at the front. It is a big old house needing 2 doors and 16 windows. The front was to be sash windows and the rear were standard ones made to look like sash. The two upstairs rear windows though had to be sash windows to meet building regulations. It meant a small increase in cost, but on a big job it is to be expected.
The windows were ready much quicker than expected. A date was set to fit them, but that was delayed a week as one of the fitters was ill. The pair of fitters that did fit the windows were excellent. They told us what jobs they were going to do each day and worked away causing little inconvenience. One problem occurred when doing the porch. The one window glass had been made the wrong size. They had a new one made and it did not delay the completion of the job.
After the job was compete they cleared away all the debris and cleaned the windows. We went from being the most run down house in the street to being one of the neatest. I am very pleased with the results. Totalglaze did phone to make sure we were pleased with the job and have sent the insurance backed guarantee. A nice surprise was a bouquet of flowers to say thank you from Totalglaze. I would certainly use them again.

1 May 2024
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for your review, we look forward to working with you again soon.

Rated 5 out of 5 stars

Had 7 windows and a front door fitted…

Had 7 windows and a front door fitted and everything went fine. I would definitely use total glaze in the future
Excellent quality and very good reliable service

15 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review

Rated 5 out of 5 stars

Fantastic

Fantastic. Fitters were polite and curious. After fitting we had some snags to sort and nothing was too big or too small an issue. Came back a few times and it was never any trouble. Didn't even mention confirming payment (releasing from finance company) until we were 100% happy.

7 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review, it was a pleasure working for you. We hope to do more for you in the future

Rated 4 out of 5 stars

The whole process was great except for…

The whole process was great except for the actual sizing of the finishings. The fitting was brilliant as was the two guys who performed it. The house was left spotless and I can't fault them. However, due to incorrect measurements and an apparent miss information, the guys had to come twice more to finish.

28 June 2024
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Reply from Totalglaze Windows Ltd

Thank you for your review, I am glad it is all sorted for you now, if you have any further issues please just give us a phone call, your warranty is for 12 years and are sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

Excellent customer service with no…

Excellent customer service with no pushy salesmen and fake prices that get knocked down...truthful competitive one price.
Excellent products and fitting service
I will definitely using again for future works

7 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Totally professional from start to finish.

Totally professional from start to finish. Delighted with our 6 new windows. Excellent workers who took pride in their work. Will be back for doors in the future. Thoroughly recommend this company.

7 August 2024
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Reply from Totalglaze Windows Ltd

thank you for your review, we look forward to working with you again

Rated 2 out of 5 stars

Not happy with door I feel I’ve been…

Not happy with door I feel I’ve been missold not what I wanted front door looks marked

7 August 2024
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Reply from Totalglaze Windows Ltd

Thank you for your review, can you please contact the general manager Mr Steve Wells with this, as we do not fit doors that are marked! and if this is the case we will rectify it asap 01843 297555 29th Aug just updating our records which shows you are now finished with the installation dept. If there is anything else we can help with simply give us a call thank you

Rated 5 out of 5 stars

Excellent to deal with from start to…

Excellent to deal with from start to finish. Very pleased with the replacement panels as our old ones had misting. Glazer was very good,panels replaced all others serviced ,nothing too much trouble. Would definitely recommend and use again

1 August 2024
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for your review it was a pleasure to work for you

Rated 5 out of 5 stars

Excellent

Professionally installed - looks amazing.

4 July 2024
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for choosing totalglaze, if we can help with any future projects just give us a call, and thank you for your review.

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