Tory Burch Reviews 

I had a fantastic experience with Lily and Prab in McARTHURGLEN OUTLET.
Communication was smooth, and they were very helpful throughout the process. I highly recommend this seller and will definitely be purchasing again. Thank you!

I ordered online from UK for the gift for my motivation, and when I received it, I was very happy! Until I realized that it's not feeling like a gift at all. When I opened the package, there was NONE protector at all. Someone/Staff took all the protectors off. It doesn't feel like NEW or feels like I am the first person who opened it, the gift. There is no paper inside the bag to keep it in shape, no plastic wrap around the metal, no foam wrap around the shoulder strap, no paper insert to indicate or indicate that the bag is brand new and unwrapped. It looks like someone has opened it before it was sent to me. I'm even feeling like someone used it before. I understand if you wanted to check the quality before you'll send it, but that doesn't mean you cannot put it back on, and that's made me feel like I just got a 2nd hand bag!!! 😫😫😫 I wonder if Tory Burch in the UK does not have training standards for their staff to re-package products before sending them to customers. When I contacted them, they seemed to be helpful, but... because I paid via Klarna, they explained that because you paid with Klarna, they could not process the exchange in the system. Customers like me have to do the work by returning the items and re-ordering. And when I was tryingtodo a return, the sale period had already ended. I never thought that Tory Burch's sale meant that the quality of packing it nice before the delivery would be reduced, too. I'm very disappointed. Because even it's on sale but it's still expensive to me. And it's my first Kira! I don't know... I just don't feel impressed compared with the price I paid. At least the bag is nice... I love to do unpack reviews, and this is my first Kira, but I just can't post that video because it's full of disappointment...

Here I go again, I’ve been reading all this reviews stating that FedEx delivered to wrong address and the outcome of the supposedly investigation was tell the customer, FedEx delivered your package…case close…wow!!! I will do anything it takes for Tory Burch and FedEx take responsibility of what they’ve done. I don’t have the items and as you all know items were expensive. Paid. I want my money back. Again stay away, we all work and don’t have time to be calling Tory Burch and FedEx for NOTHING. I’m praying they take the correct action in my case. Such a bad experience, never again

I have ordered multiple times and I have no problem receiving my package. For the first time I did not receive my package, I contact Tory Burch’s customer service asking about my package. I was told that they will investigate, few days later I received an email stating that they will resend the shoe or refund me my money.

I used to be a loyal customer until now
They changed their delivery courrier to something called veho and it is awful
They were supposed to have delivered my package on 2/5 but it wasn’t delivered and the tracking has not moved since then. I contacted Tory but they didn’t own it that the package was lost thru bounced me to their pathetic carrier who didn’t give me any additional information. Meanwhile they charged for my order and I gave nothing

Truly awful service. A part of the order is not available in the system for a refund. The customer service team is completely clueless and cannot do anything. I am stuck with the items which do not fit and cannot do anything.

So far the WORST quality products amongst Coach, MK and KS. I bought one bag 3 years ago, which was slightly used. It developed cracks in the leather, while my other Kate Spade , MK bags as fresh as new and nearly 12 years old. I contacted the Tory customer care and it was shi*. They asked me a receipt from a purchase which was made 3 years ago, no apology no remorse finally referred me to a designer bag fixing tailors. Looks like they get that a lot. Cheap and Bad quality products. Twice as expensive as their competitors.

Exact same as previous reviews they use Fedex to deliver parcels and when the courier dumps a package in a unsafe delivery location its the buyers problem if it goes missing, they wont do anything to help. I opened an investigation with Fedex and they concluded the package had been misdelivered and declared the outcome lost/stolen. Tory Burch wont accept responsibility other than the parcel was successfully delivered. There is no help from the seller to resolve with the courier, they just dont take any responsibility or deal with the courier, the seller refuses to honour their contract in getting the goods to the buyer even if the package is left somewhere you didn't authorize or if the courier left in a unsecured area. They are are in breach of the consumer rights act 2015 and they should be investigated over these failures. Legally they are responsible, they are breaching this act and nobody can do anything about it.

Absolutely scammed

I am worried now to have read of an almost identical experience someone had with Tory Burch below.

Fedex said they delivered my parcel and it was signed for even though no one was home. I opened an investigation and they concluded to me both in writing and on the phone that the package had been misdelivered and would declare the outcome lost. I have just been updated by Tory Burch that the parcel was successfully delivered - case closed. Absolutely appalling, I can't believe this is legal and I will not be stopping. DO NOT ORDER from them, I feel absolutely robbed as you will understand. This was a birthday present from my husband and am so upset by this as it was a huge amount of money and something has happenned between fed ex declaring it lost and their comms to me.

I purchased a Tory Burch watch and received a defective product. By this I mean the Tory Burch symbol was crooked on the face of the watch. I called and requested an exchange at the sale price. I sent pictures to verify the manufacture defect only to learn they could not do an exchange at the sale price. International policy excuse… not really clear. Unbelievable. I was informed that I would have to request a refund and repurchase the watch at full price according to customer service. Unbelievable!!
Finally Customer service did say they would refund and not charge me international fees. I agreed to the refund.
Well… I got the refund with international fees deducted!!!!!
I called to inquire and request they honour the full refund… still waiting for a response.

I cannot believe the level of unprofessionalism from such a reputed luxury brand!! I have to pay a return fee for a manufacturing defect!!!! Unbelievable!!!
I will never buy anything from this band again or recommend it to anyone. Poor quality and poor customer service.
Left with no item but taken advantage of by a multimillion dollar company. Wow!!!!

Rejected cashback on a high value item. No real customer service. Low quality website.

I wish I could give hf a star or no stars!

I placed an order for over $500 worth of merchandise and when shipped FedEx delivered it to the wrong house. Now I understand this is not Tory Burch's fault. However, the way they hangled the matter in my opinion was absurd.

After calling customer service I was told I had use a special email link in order to file a claim for an investigation to be done. I DIDN'T GET THE PACKAGE, what are you investigating? I was told I had to supply a photo of my house and I did in addition to the photo from FedEx which showed a different house. They denied my claim and would not send me replacement merchandise or a refund!

I called again and customer service told me their was nothing they could do and to open the claim AGAIN and provide more "evidence". I asked that a Manager call me back.That turn out to be a complete waste of time be ause he told me that FedEx uses geo-tracking and showed proof of delivery. HELLO IDIOT, that it tracking is on the TRUCK NOT THE DRIVER! So if the truck goes to the correct street, but the driver goes to the wrong house???? Then what???? Then managers response was "well then you should do what you need to do as your next course of action".

That I will! I have disputed it with my cred card company! You won't get another dime of my money!

Incredibly good service. I bought shoes and the delivery was very fast. It turned out that the shoes were not the right size. I called the service, they answered me immediately, sent me a return label and made an exchange. In 3 days came shoes of the correct size. The quality of the shoes is excellent. Delivery was from the Netherlands. I will buy again.

I am still waiting for a refund . It has been nearly a month now . I don’t know how long it will take to get my money back . Beware !!!

Absolutely horrific. This cannot be a higher end company with the customer service that they have. No accountability, horrific response times, they love to play hot potato by passing any and all issues around the entire company. Definitely do not recommend.

Awful. Sent detective purse, said it wouldn’t be fixed for weeks (well after Christmas). Indian on the phone I couldn’t understand. Way overpriced for the garbage you get. Don’t shop here

I purchased ballet slippers last December from Saks Fifth Avenue. I wore them 4 times. Two weeks ago I went to put them on for a party and the paint was flaking and peeling off. Saks would not accept them for a refund or repair. Tory Burch would not do anything to make this right. They sent me to a company who would charge me $90+shipping to do a repair. Again Tory Burch only offered me a discount toward another purchase from them! NO THANKS! They are not high quality and do not stand by their products!

I ordered a purse on Black Friday, it was never shipped. I called twice and was told that even though I ordered and submitted my payment information and got a confirmation of the order that it doesn't mean that the order will be processed. Now I have no purse and they refuse to do anything to make it right, was told I can pay full price or purchase something from their sale collection. Will never order or purchase another Tory Burch product again.

My son ordered a necklace having saved up a lot of his money from working. Arrives in a slightly bashed cardboard box, opened to find NO NECKLACE! Customers services terrible, could hardly speak proper sentences and thanked me for ‘working together’ at the end of the call. Weird. Then got an email saying needs investigation, called again today, will take 8-10 days with their courier. Meanwhile my son has no money back, no gift for his girlfriend. It’s like the opposite of good customer service. Unbelievable.

I have been buying from Tory Burch for many years. Bags, shoes, jewellery etc and always loved the designs. Have had exceptional service and even joined the trust. Last experience was so bad I would find it hard to buy again. Purchased large tote £660. It arrived and had none of the usual lovely packaging, looked and felt like it had come from large warehouse. It did not have a dustbag. I was told no mention of dustbag in description then no dustbag. I was schooled by the very rude operative , given a list on TB items that don’t have a dustbag which was unhelpful and passive aggressive. On the long list of does have a dustbag was large leather tote. When I explained this was a large leather tote I was metaphorically told suck it up. I sent bag back. Ps two weeks later during the storms my roof fell in. My dolce and gabbana bag and my demellier were ok BECAUSE THEY WERE IN DUSTBAG. It is an essential item to preserve your bag. I would also point out the us version of the bag is £200 pounds cheaper and has a dustbag.