TorFX Reviews 9,398

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent advice, making the transfer process smooth and easy. Many highlight the exceptional customer service, noting that interactions are pleasant and efficient, often with dedicated account managers who provide personalized support and clear explanations. People also appreciate the quick transfer times, favorable exchange rates, and the absence of hidden fees, which contribute to a hassle-free experience. However, some customers were not happy with specific currency transfers, mentioning issues where the exchange rate applied was lower than expected, resulting in a less favorable outcome than anticipated. A few also experienced delays in receiving deposits in their bank accounts.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report fast, easy, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

The website is very simple and I remember how to use it straight away: my recipient's detailed are saved for the next transfer. It's very fast to give me the exchange rate and the money goes very qui... See more

Rated 5 out of 5 stars

I've used Torfx for my forex transfers for several years. So easy to use. Always a great rate. Currency transferred very quickly. Additionally, I commend Ben Peters for always responding to any... See more

Rated 5 out of 5 stars

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more co... See more

Rated 5 out of 5 stars

1. They gave us a good rate. 2. They worked with us to send a test transaction from our originating bank all the way through to our pension platform to make sure we didn't pick up any hidden charges f... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

Excellent Service I had not used this company before but…

I had not used this company before but it was highly recommended to me. Ally Phillips was my account manager. Professional,knowledgeable and 'hand held me' through the whole process which made it so easy for me but her friendly attitude meant I felt I could ask any questions. I will definitely be using this co again for any future transactions. Thank you.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

I had a couple of questions and called them up and they were knowledgeable and helpful and transaction went through smoothly and quickly.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

A very smooth, fast service.
Ally talked me through the whole process, information required and kept me well informed.
Will certainly be using TorFX in the future

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Transfers money effectively

Was recommended this service by my boss after spending a few years in Switzerland and needed to transfer CHF to GBP. Very easy and straightforward, Ally put my fears to rest and walked me through the whole process over the phone. Would recommend for large transfers!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Transaction manager Ally Phillips

I recently had to transfer a substantial sum to the USA.
I researched various companies and chose TorFX for the transaction. My transaction manager was Ally Phillips who was excellent throughout the whole process.
Ally was very friendly at all times, even correcting some of my mistakes. Her advice was spot on, even when the recipient changed their minds about the transfer arrangements.
All in all a very satisfactory process from start to finish.
Ally was an absolute joy to work with and a credit to the company.
There would be no reason to look elsewhere should I wish to repeat the process.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy TorFX

I used TorFX to move the money I got from cashing out my retirement funds when I stopped working and moved back to my country of origin. In all cases but one, they had better rates than my bank for amounts in the hundreds of thousands. My contact is Chris Clemens and he was very fast, explained things very well, and answered all my questions of his own knowledge (without having to ask someone else).

8 December 2025
Unprompted review
Rated 5 out of 5 stars

We would definitely recommend TorFX

We would definitely recommend TorFX. They provided a simple, reliable and safe service for a large transfer for a property purchase, with great customer service and support from Ally, who is extremely helpful. Their rates are much better than using the banks, and they provide a secure and transparent service for large transfers with a dedicated person to speak to in case anything goes wrong (which it didn't in our case).

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Platform and Helpful Staff

I had occasion to use the TorFX platform again for a foreign exchange conversion after 1.5 years. The platform is easy to use, and the exchange rates are very competitive. I also appreciate the swift response of my account manager Chris Clemens to my queries.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and very competitive…

Excellent service and very competitive rates.

I dealt with Matthew Meyritz, who was extremely helpful, professional and pleasant throughout. He was always available, responsive, and ready to assist whenever needed.

I would highly recommend his service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Good personal service from start to finish

We used torfx to send money from Britain to the USA. Our account manager Chris Clemens was on hand to help navigate the process and it all went smoothly. We have continued to use the service and are now comfortable to do it ourselves but know we can ring Chris if we have any questions.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

seamless service

Always a seamless service with a very responsive team. Ally is a great account manager and brings a brilliant attitude to her clients.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service highly recommended

I have used TorFX for now almost 3 years I find them very helpful, nothing is ever too much trouble when questions arise this kind of service today is very hard to find. To add to this TorFX has a very user friendly website for seeing your balance and exchange rates as well as transfer functions giving confirmation emails and notices when new monies come in. All in all excellent reliable service highly recommended.

20 February 2026
Unprompted review

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