Topps Tiles Reviews 

6,636
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff across various local branches for being exceptionally friendly, knowledgeable, patient, and always ready to offer helpful guidance during visits. Consumers deeply appreciate the personalized assistance, expert recommendations, and careful attention to detail provided when selecting tiles and building materials for their home renovation projects. Some people were dissatisfied with the delivery process, mentioning unexpected logistical delays, damaged items, and frustrating problems with online ordering systems. A few reviewers also noted poor communication regarding shipment tracking, alongside occasional difficulties involving customer support responses and resolving after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, product... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and frustration. Some... See more

Service

Customers report widespread satisfaction and appreciation for the exceptional service provided by staff... See more

Customer service

Consumers find customer service to be generally satisfying and helpful. Reviewers frequently highlight the... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to non... See more

Company replied

Rated 5 out of 5 stars

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing... See more

Company replied

Rated 5 out of 5 stars

Topps Tiles Solihull Dealt with Martyn the manager who gave me some great advice regarding the tiling of my bathroom. He pointed me in the right direction regarding the items I needed and was good en... See more

Company replied

Rated 5 out of 5 stars

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choos... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,636)

481 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service at Hounslow and Sunbury Branches

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choosing tiles and answer all our questions. Great customer service!

1 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this great review!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, friendly and spent time with me to find what I was looking for.

31 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review, hope your project went well!

Rated 5 out of 5 stars

Every time I shop in the Saint Albans…

Every time I shop in the Saint Albans branch it is a pleasure
Sharon,Conrad and Matt are doing the things very easy for me,they are really good and rare people to work with,thank you

29 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Sharon,Conrad and Matt will be thrilled to know you mentioned them in your review.

Rated 5 out of 5 stars

Top service from Topps Tiles

Excellent customer service at Topps tiles Northampton, especially from Helen who was most helpful.

22 June 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I'm sure Helen will be thrilled to know you mentioned her in your review.

Rated 5 out of 5 stars

Anastasia - the best

Just a note to say Anastasia was amazing. She helped me choose tiles and gave such great advice with zero pressure. Her customer service was outstanding. Please pass on my thanks!
A Revan

25 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi A Revan, thanks for posting this great review!

Rated 5 out of 5 stars

Rhia was absolutely amazing

Rhia was absolutely amazing. I’ve never had such a positive experience at any business I have visited. It’s clean, welcoming, and the staff are brilliant. What more can you ask for? We were in and out with what we needed within 20 minutes. Absolutely amazing!

25 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Rhia, thank you for taking the time to post this wonderful review!

Rated 5 out of 5 stars

Great service from Jay at the Tunbridge…

Great service from Jay at the Tunbridge Wells store today. He was very helpful and knowledgeable. Great customer service, thank you.

24 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I'm sure Jay at the Tunbridge Wells store will be thrilled you highlighted their excellent service

Rated 5 out of 5 stars

Great products

Great products, good prices, excellent staff and knowledge

21 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Leslie, thank you for taking the time to post this wonderful review

Rated 5 out of 5 stars

This review is for the Ayr Branch of…

This review is for the Ayr Branch of Topps. Ordered some wall panels to be delivered by DX. Delivery was incomplete and my missing panel was tracked by DX all the way to Exeter via Swansea! Topps in Ayr were chasing DX to resolve but in the end DX stopped replying to their emails. Eventually panel returned to Topps as damaged which is unsurprising given the number of transshipments it had. DX didn’t think of telling Topps it was being returned.
Throughout all of this the team at Ayr kept me up to speed on the latest DX disaster and ordered me a replacement panel which arrived without incident. So big shout out to Andy at Topps Ayr for sorting the mess out so efficiently and keeping me informed . DX get 0/10. If any Topps management read this, 1. ditch DX as they’re doing your company no favours. 2. Give Andy in Ayr a raise!

22 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your review,, sometimes delivery's do not go as planned but I'm glad Andy at our Ayr store managed to sort out this delivery issue for you

Rated 1 out of 5 stars

Penge store no staff

Penge store no staff
Waiting 35 min for a cement board
4 trades walked iff

Ridiculous

21 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

We sincerely apologise for the delay you experienced during your visit to our Penge store. Occasionally, we encounter a higher volume of customers than our available staff can accommodate in a timely manner.

We appreciate your understanding and patience in such situations, as we strive to provide excellent service to all our valued customers.

Rated 5 out of 5 stars

Great service

18 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Mia, thank you for taking the time to post this wonderful review

Rated 5 out of 5 stars

Patio project

Ask for Martin and you won’t go wrong!

14 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review!

Rated 5 out of 5 stars

Great service & advice from Kiya at…

Great service & advice from Kiya at Topps Tiles Salisbury, thank you!

17 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Phil, thanks for posting this fantastic review! I'm sure Kiya and the staff at Salisbury will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Excellent service from Riley and Emma…

Excellent service from Riley and Emma at Topps Tiles Dagenham! Thank you!

16 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Roser, thanks for posting this fantastic review! I'm sure Riley and Emma will be thrilled you highlighted their excellent service

Rated 5 out of 5 stars

Topps tiles first class

Topps tiles have been top class with customer service. I recently purchased a number of tiles for my new kitchen . After our kitchen was completed we some how ended up with 6 packs unused so obviously their was a miss calculation. I contacted Tops Tiles and spoke to Amy, who was very helpful. She asked us if we could return them and even helped us transport them from the car to the store. I would definitely recommend Tops Tiles Bilston. 😃

15 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Phil, Thank you for your fantastic review!

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