Topgolf Reviews 

BE CAREFUL. I booked a two bay event and then tried to cancel a week in advance due to covid exposure. I was told "sorry, not sorry" on my deposit even though the website says if you cancel within 24 hours you'll receive a full refund. I sent an email canceling my event on a Thursday night for the Friday the FOLLOWING week and they see this as within 7 days and no deposit is refunded BECAUSE I RESERVED TWO BAYS.
SO TO RECAP, I NOW MUST TAP MY INTEGRITY AND EAT A PERSONAL LOSS TO KEEP TOPGOLF CUSTOMERS HEALTHY, A LESSER PERSON WOULD COME ANYWAY!
Just know you might be next to someone who doesn't feel well but didn't want to lose money.

Put me on hold 3 separate times when all I was trying to do was look up my topgolf ID. Wasted 30 minutes of my life looking for simple information and I don’t think the CSR had any sort of proficiency in using a computer or speaking the English language.

Great experience at Top Golf....we all loved the atmosphere and the games. The restaurant was closed due to Covid, but that can't be helped and didn't upset our day. The staff couldn't be more helpful.

Worst experience ever customer service is terrible ask to rent two lanes only got one with eight people was told by the employee working that it was too bad that we were on the lower level and that he personally did not want to be on the lower level himself so it was too bad we had to be on the lower level. University of Cincinnati weekend family event spent at top golf with one lane and eight people and only 610Waited over 2 1/2 hours to be completely disappointed will never go back again and will make sure we let everyone know how bad it is.

It’s way too expensive. We just went to TopGolf at Progressive field for some special event. Tickets were 80$ each… FOR ONE HOUR. Then to our surprise the four of us where paired in a pod with two random people to share the station with. So between the 6 of us, we each got to hit balls for ten minutes each? Almost ten dollars per minute to hit driving range balls?!

For the $160 we paid for an hour if golf, or over $200 when food and drinks added in for a measly 10 minutes/1 total hour if golf we could have played 18 holes at a great course, had lunch and drinks at the course and grabbed dinner on the way home and still been ahead.

I use to think TopGolf was amazing, but due to lack of competition their prices are completely too high for what you get. I love golf, I love the idea of top golf, but at the end of the day it’s grossly overpriced and I will not be returning unless prices are substantially decreased.

We queued to get in for 1 hour 15 minutes to only then be told it will be another 2 hours 10 minute wait. We eventually found a table to sit down at to have food & drinks while we waited but then nobody came to serve us for 35 minutes after asking to be served twice. Extremely disappointed in our experience here and will not be returning.

We had Danny and he was absolutely stunning. His service and personality were 10/10!!! I will forever request Danny when we come here wouldn’t want anyone else

Teenager as duty manager who has no customer service skills 😡 45 min wait for food to later be told 90 mins and then excuses ridiculous. If under staffed then don’t take the business and only let in as many people as you can manage… but worst of all no customer service skills the lot…TopGolf Chigwell

I’m not even going to go into detail I’m so frustrated with this place my first experience and I’m never coming back worst customer service ever but i guess that’s the usual in Saint Louis right.

I bought a $100. gift certificate on 12/23/2019 from Cashstar. This was a gift we gave our grandson(7yrs old) for Christmas. It said "Never Expires" and was assured of such by a representative . Most importantly on the certificate it said"This includes: Two (2) one hour private golf lessons Two(2) hours of top Golf Game Play"..(2)$10. Game Play Bonus Cards also included. Made reservations for (1)hour individual junior lesson and (1)hour of Top Golf Game Play for July 28,2021. Well what a mess...the lesson went fine but when we got to the Top Golf Game...no one could recognize the gift certificate...the manager, Scott Crouse,Top Golf Alpharetta,GA said there was no such gift certificate with those items listed...except if I had come into the store itself during the holiday so what I had did not include what was described on the certificate. As a result of our constant conversation....I missed almost the entire time my grandson was hitting the golf balls..he even said "Grandma you arent watching me." How could I, when this Top Golf facility did not want to accept a gift certificate I purchased with the detailed activities plainly typed on the certificate. As I continued to state my dissatisfaction...the manager wrote on my certificate that we had remaining 1 Junior Lesson and 1 hour of Top Golf Play BUT in checking my certificate balance $1.13!!!! So I have no faith that when I try to take my Grandson back that my gift certificate will be honored!!! I paid $100 and did NOT receive what was written or described! Cashstar says it is not their problem....so who cares about the customer here??? I have copies of it all if someone from Top Golf will contact me, which I doubt will happen since I have already sent several emails.

8/13/2021 As expected it has been 7 days and NO response from Top Golf to any of the various “ feedback sites” I have contacted!!!

You pay $25 to reserve but not refundable even if you show up. What a rip off. They can just make money and profit just on reserving your spot. This is beyond me and have never heard of such money making model. There are so many way they can trick you to pay. Doesn’t feel like a customer friendly model. Wish I could give less than 1 rating for their money sucking model.

These are definitely crazy times! My two buddies, my son and myself were totally stoked for an evening at TopGolf in Glendale, AZ tonight. We reserved a bay for 90 minutes and we were 45 minutes in, having a good time when the manager came to our bay and started getting uptight about something. My buddy had brought some water in a gallon jug because it was over 100F and he had been working out. We were all drinking water and being really civil, in fact way more than normal. The manager tore into my friend about bringing outside drinks in (you would think that water would be exempt especially in the Arizona heat). I am ex-police and my buddies are military vets. We are all gentlemen and we experienced blatant disrespect and bullying from this poor guy. This was totally unprofessional and I told him to leave us alone because we were paying for our time, the waitress was bringing my buddy another water, and there literally wasn't any problem left. He kept pushing the outside drink issue, it was seriously a nearly empty water jug, and then he logged us out of our reservation and kicked us out of the business with three police officers and two security guards. This was totally uncalled for and even the people playing all around us couldn't believe what was happening. This was the most unprofessional experience with an entertainment service that I have ever experienced in my 44 years. I definitely will keep going to TopGolf in Scottsdale, but this venue should seriously consider firing this Micro-tyrant. His loss, because we golfed for free and he made a fool of himself in front of his workers.

DO NOT BUY GIFT CARDS FROM TOP GOLF YOU WILL LOSE YOUR MONEY.Christmas 2019 I was given a £20.00 gift card.During COVID lock down I somehow got the card expiry date extended.I tried to use it on the 30th April 2021 only to find out it expired on the 29th April 2021.Top Golf Watford Manager refused to accept it despite agreeing it had not been used. He said he would email his Head Office to get it extended.I have heard nothing and worse still, you CANNOT SPEAK TO ANYONE ON THE PHONE you are referred back to the web site.On the web site it says you can phone or email.NOT ONLY DO THEY NOT ANSWER THE PHONES THEY DO NOT REPLY TO EMAILS.Basically this is fraud/theft!!

I will never go to this top golf venue again. First of all there was a two hour wait and the check-in clerk got my phone number which because I’m a member pulled up all of my information and scheduled my visit. After waiting two hours I went up to the counter to ask how much longer my wait would be. Luckily, it was the same check in person, but she told me that she had made a mistake and must have put in the wrong phone # (Which, we’ve already established was impossible, since with my phone number she pulled up my information. She even verified that my name was correct in their system-Calling me by name before I gave it to her). Anyways, once she realized her mistake she went and talked with somebody and came back and said that I would be given priority status and it would not take more than 10 to 15 minutes to get us a Bay. Well, after waiting another 45 minutes I had to again approach the counter. The associate was no longer there, so I asked to see a manager. Finally, at this point they were able to get us a bay pretty quickly. However, no restitution or offer was made to rectify the negative experience and terrible customer service. Later, put about 10 minutes left to go we asked our waitress for a refill of our drinks and extra sauce for our meal. She rudely informed us that there was not enough time left and that if we wanted her to help us we would need to extend for a minimum of 15 more minutes. Worse than that, she started asking about payment and closing out of her account As our time was running down. She literally wasted the last 10 minutes going over payment details keeping us from finishing our game and paying for time we weren’t able to use. I’m totally disappointed as I’ve been to top golf many many times and never had such a negative experience. If I were you, I would stay away!

I would like to say that my time at top golf in Huntsville, Al was very nice. The staff greeted us when we came in and explained to some of us how payment, games, and other parts of the top golf experience work. The staff was over all helpful, kind, and attentive to any need that came about. The facility was clean and neat. Their food was very tasty and my time there was time well spent.

It was amazing the food the experience and the service! The only downfall is the clubs there a little messed up and used so I recommend you bringing your own clubs!

Went to top golf couple weeks ago bought fast track still waited ages lost our slot time due the que . Waited 35 quid to stand in the rain . No one answers the customer service what a load of ******

Top golf in Surrey Uk

Brilliant customer service, helpful and polite, clean toilets and COVID aware.
Our first time visiting and would highly recommend. Food for lunch was really tasty and substantial. Golf was great fun and atmosphere good. I would recommend you turn up as early as possible to get in though as the que can become long and no shade. Great 2 hours spent!

I think top golf is too expensive. We played for 1.5 hrs and was 65 bucks.
What a joke.
I could have played 2 rounds of golf for that.