Great experience from placing my order, confirmation, updates and delivery. These sturdy heavy duty shelves are so easy to assemble as I'm a returning customer. If you don't want to have to get tools... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb company. Best price around. Excellent service and communication. Obviously run by humans not robots and good ones at that. The item arrived early and beautifully packed. The address label invoi... See more
What a helpful company! Daniel really tried to find a solution to my problem, offered helpful, honest advice and always been prompt and courteous. It’s refreshing to work with people like this, can... See more
Good price, prompt shipping from vendor, although DHL were dreadful two aborted deliveries with lies about ‘sorry we missed you’ the three changes of delivery days and times. (Luckily not urgent)... See more
Company replied
Company details
Information provided by various external sources
Originally established in Wigan, Lancashire, in 1963, we are one of the UK's leading independent stockists and distributors of high quality professional hand and power tools, storage equipment and power tool accessories, supplying to professional building and construction tradespeople as well as the keen DIY enthusiast. We stock a range of high quality, competitively priced professional products that include the market leading brands, such as; Bosch, Dewalt, Makita, Hitachi, Metabo, Stihl, Imex, Stanley, and Numatic to name a few. Our approachable, highly knowledgeable and proficient staff have many years of combined service within the company and can offer unrivalled expertise when it comes to helping you decide upon which products are right for you.
Contact info
62 Darlington Street East, WN1 3AT, Wigan, United Kingdom
- 03330 043777
- customerservices@toolstoreuk.co.uk
- www.toolstoreuk.co.uk
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ToolStore UK
Dear Vitalij
Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.
Very competitive pricing compared to…
Very competitive pricing compared to similar companies. Ordered midday on Friday and received Saturday morning.
26 April 2024
Reply from ToolStore UK
Dear Customer
We strive to provide a fast and efficient service for all our valued customers and we are very pleased to read from your review that this was your experience. We hope you will keep us in mind for any of your future requirements.
Ordered garden hose reel set arrived…
Ordered garden hose reel set arrived within 2 days great deal delivered on time used it next day brilliant tool brilliant service 5 stars will use again with confidence
26 April 2024
Reply from ToolStore UK
Dear Anthony
Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.
Excellent service
Excellent service, order delivered following day. Price very competitive. Would definitely order from this company again
26 April 2024
Reply from ToolStore UK
Dear Dave & Karen
Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.
Great prices and delivery next day
Great prices and delivery next day.
Great service. Recommended supplier.
11 April 2024
Unprompted review
Reply from ToolStore UK
Dear Charlie
Thank you for leaving us a 5 star review!. We hope to get the opportunity to assist you again in the future.
I ordered a dewalt frame nailer for a…
I ordered a dewalt frame nailer for a good price I might add, it said 2-3 working days it was delivered next day I was quite surprised, admittedly I haven't used it yet but I'm confident there will be no problems.
If all is good I will order other tools in the future, they seem to have a decent price range in comparison to others, I tend to scrutinise companies even on trust pilot but took a chance and I'm very happy 👌
5 April 2024
Unprompted review
Reply from ToolStore UK
Dear Gareth
Thank you so much for your amazing 5-star rating of Tool Store UK! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
Excellent choice at competitive prices
Excellent choice at competitive prices. Arrived promptly
27 March 2024
Reply from ToolStore UK
Dear Craig
Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.
Online purchase
Online purchase, fair price, very prompt delivery.
Product as described, exceptionally well packed.
27 March 2024
Reply from ToolStore UK
Dear Customer
Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.
Reply from ToolStore UK
Dear Rafal
Thank you for leaving us a 5 star review! We hope to get the opportunity to supply to you again in the future.
Great price
Great price, speedy delivery, good communication. 100% happy with service and item.
27 March 2024
Reply from ToolStore UK
Dear David
Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.
Bought a DEWALT DCMPW1600N 2x18v…
Bought a DEWALT DCMPW1600N 2x18v Brushless Pressure Washer BODY ONLY (DEWPDCMPW1600N) on 7th February 2024 . Prompt next day delivery . Fantastic service and very happy with my Pressure Washer at best price
7 February 2024
Unprompted review
Reply from ToolStore UK
Dear Robert
We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.
After purchasing a combination Dewalt…
After purchasing a combination Dewalt Drill & Impact driver
I have been trying to register the items for an extended gaurantee
For two weeks
I decided to call toolstoreuk for help
Which was excellent !!!
I followed the aftersales ladies advice
And now have my purchase registered
In valuable aftersales service
I cant thank you enough
God bless
A credit to your company !!!
7 March 2024
Unprompted review
Reply from ToolStore UK
Dear Kevin
Thank you for taking the time to leave us a great 5 star review!
It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience with Cheryl in our customer services team able to assist you with your product registration. We hope you will keep us in mind for any of your future requirements.
Great service
Great service , great price,all round great experience will use again no problem
25 February 2024
Reply from ToolStore UK
Dear Gerard
Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly, at a great price! Thank you for choosing us for your purchase.
Great job
This is my first time using this company and it was a great experience and a quick delivery. Great work 👏
29 February 2024
Unprompted review
Reply from ToolStore UK
Dear Lee
Thank you for taking the time to leave us a great 5 star review. We look forward to assisting you again in the future.
Great Service …
Ordered from ToolStore UK a Kreg pocket hole Jig they were advertising at a great promotional price, goods arrived the next day as promised with product and packaging in impeccable condition, I’ll definitely use again in the near future.
23 February 2024
Unprompted review
Reply from ToolStore UK
Dear Mark
Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.
Satisfied
Ordered the Toughbuilt C700 saw horse as the price was reasonable. Arrived a few days later with DPD. No issues or complaints. Thank you.
20 February 2024
Unprompted review
Reply from ToolStore UK
Dear Customer
Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.
Sthil GTA 26
Was let down by another supplier re stock and delivery. Found Tool Store UK who did the GTA26 at the same price and Emma on the online chat confirmed stock. Ordered it and was delivered nicely packed the next day. Delivered by DPD so could track all the way. Perfect service, perfect price so would definately recommend. 5 star...
8 February 2024
Unprompted review
Reply from ToolStore UK
Dear Gavin
We're really pleased to read from your comments that our team member Emma could assist you with your query and that you are pleased with your delivery and our service. We hope to get the opportunity to assist you again in the future.
Brilliant Service
Ordered my item at 3.30 pm Friday after noon and it was with me next day a 12.30pm. Fantastic service. Why can't they all be as efficient as Toolstore uk. Highly recommended and well done
3 February 2024
Unprompted review
Reply from ToolStore UK
Dear Customer
We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.
Quick service nice package made me…
Quick service nice package made me smile excellent well done.
28 December 2023
Reply from ToolStore UK
Dear Derek
We are happy to hear you are pleased with your purchase and our service. We look forward to you shopping with us again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.