The employee was friendly, even though it was almost closing time. Thought along, sent the invoice by email. Just smooth as usual.
Location
Switch locationSchieweg 79, 2627 AT Delft, NL
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Product i wanted was not in stock at the shop, was ordered via the shop, and the wrong product was delivered I had to go back to the shop, wait while the shop worker had to call, I was told that I... See more
Company replied
super service. thank you
The assistant was very patient and helpful with my part search
Company details
Written by the company
Toolstation. Professioneel gereedschap voor de laagste prijs! Toolstation levert professioneel gereedschap voor de laagste prijs. Iedereen kan bij Toolstation bestellen, zowel de vakman als de serieuze doe-het-zelver. Gratis bezorging bij bestellingen v.a. €40,-
Contact info
Schieweg 79, 2627 AT, Delft, Netherlands
4.7
Excellent
214 reviews
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The employee was friendly and helpful
The employee was friendly, even though it was almost closing time. Thought along, sent the invoice by email. Just smooth as usual.
9 January 2026
Service was great 👍🏽 !
28 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor service
Product i wanted was not in stock at the shop, was ordered via the shop, and the wrong product was delivered
I had to go back to the shop, wait while the shop worker had to call, I was told that I would receive an email as to further action, I received no email and had to call the company myself wait for a long time before someone answered, after I explained the situation, I was told I ordered the wrong thing, which I explained again that I had visited the shop, finally it was agreed to send the right product.
This cost so much of my time I will never order anything ever again, it's better to pay a little more to get everything correct once. All in all a poor experience, I don't recommend anybody to use this store
7 June 2025
Reply from Toolstation - Delft
Dear customer,
Annoying that an incorrect product was sent. This is of course not the intention. Our sincere apologies for this.
We will discuss this and the service in the shop internally so that this will not happen again in the future.
Kind regards,
Toolstation
Very helpful
28 November 2024
The assistant was very patient and…
The assistant was very patient and helpful with my part search
18 January 2023
Fast and friendly people
Order was ready in less than 20 minutes. People are very friendly. Recommended.
2 April 2022
Unprompted review
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