Toolstation Reviews 557,050

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist with orders and product inquiries. The service is frequently described as efficient, quick, and hassle-free, especially regarding online orders and the seamless collection process. Many people also highlight the excellent product range and competitive pricing as significant advantages. However, some customers reported issues with missing components in multi-part products, leading to inconvenience. A few people also mentioned occasional delays with next-day collection orders and isolated instances of staff being rude or taking breaks while customers waited.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Consumers find service to be positive. Many customers consistently praise the quick, efficient, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality of products,... See more

Order

Users describe positive interactions with order processes. Many customers praise the ease of ordering online... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight good and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yesterday I used the west Drayton store to buy some guttering and downpipe. The gentleman that served me misheard how much I needed hence there was three times what I wanted , I pointed this out and... See more

Rated 5 out of 5 stars

Everything i needed for an emergency plumbing repair, ( failed syphon on toilet cistern) clearly displayed on website so knew exactly what i needed. Really helpful service at the Halifax branch on a... See more

Company replied

Rated 5 out of 5 stars

Not only did I get an excellent price on paint I bought I also got excellent service provided by the lady behind the counter who brightened my day up with a laugh & joke about various things that had... See more

Company replied

Rated 5 out of 5 stars

I needed to return an item that had a 2yr guarantee for the second time which I wasn't quite happy about but I cannot fault the service I received, the item only had a couple of months guarantee left... See more

Company replied


Company details

  1. Tool Store
  2. Building Materials Supplier
  3. Drilling Equipment Supplier
  4. Plumbing Supply Store
  5. Screw Supplier
  6. Woodworking Supply Store

Written by the company

Order by 9pm Monday – Thursday for free next business day delivery on orders over £40. Or Click & Collect from one of our 550+ branches from 5 mins later. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch!

A lot more than tools!

Written by the company

About Toolstation
Toolstation is one of Britain's fastest growing suppliers to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online (website or the Toolstation App), on a smartphone, at 550+ branches across the UK or through a dedicated UK call centre. Offering a lot more than tools; electrical, plumbing, screws, fixings, trade essentials and top brands make up just some of the 25,000+ stock products in the catalogue and are stocked in each branch or available online for Click & Collect or Delivery (including our rapid delivery service, FastTrack).

Customer Service

30 Day Returns

Within 30 days of receipt, any unused items can be returned at your expense for a full refund. Bring it to any of over 550+ UK branches, or contact our Customer Service team for advice. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

557K reviews

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Rated 5 out of 5 stars

A really useful supplier

I use Toolstation for materials, components and sometimes tools. It is very convenient to order from the app, then pick up the items when I go into town.

Toolstation stock a wide range, ideal for a DIYer like myself.

5 March 2026
Rated 5 out of 5 stars

Great service again

The staff at Toolstation have great customer service have no problem recommending them at this time. Thank you everyone at Toolstation 🔧

23 April 2026
Rated 5 out of 5 stars

Work Gloves.…

I was looking to purchase some working gloves. I bought a pair some time ago that were excellent & I wanted some more of the same, but couldn't find them on your site. I purchased two pairs of the most similar ones I could find, but I don't think they are as good as the originals.

23 April 2026
Rated 1 out of 5 stars

Goods not arriving when you said they…

Goods not arriving when you said they would

22 April 2026
Toolstation logo

Reply from Toolstation

Dear Cyril. Thanks for the review and feedback. Please email FAO Brian to info@toolstation.com and I will investigate your order and delivery details. I look forward to hearing from you, kindest regards, Brian.

Rated 5 out of 5 stars

Good range of products

Good range of products, good prices. Items usually available a few minutes after placing orders on line. Some item next day if coming from the warehouse.

18 April 2026

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