Tooled-Up.com Reviews 

11,412
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,412)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Several Orders

On several orders delivery has been prompt and I was kept well informed over the process. In 1 instance a damage item was quickly replaced.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Tooled-Up. I found their price for my item to be very competetive and their service to be first class. They kept me updated from the moment I placed my order to when it was delivered. Without doubt I would highly recommend this company.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.
The item had a 15% discount which made it great value. Unfortunately I clicked straight to PayPal and the opportunity to apply the discount code at checkout was not available.
I emailed customer services and the next day 15% was refunded back to PayPal. Absolutely first class customer service. I would highly recommend and definately buy from them again.

9 September 2025
Unprompted review
Rated 4 out of 5 stars

Shredder…

The garden shredder I ordered arrived with a broken wheel but Tooled Up quickly responded when I contacted them and sent a replacement wheel. Much appreciated.

14 August 2025
Unprompted review
Rated 3 out of 5 stars

Item not wrapped appropriately

I ordered a garden rake, and paid slightly more for a good make. The bottom of the rake was well wrapped, the pole however was not protected at all. The rake had a 5 inch deep scrape to the top of the handle. Not impressed. Customer services were very efficient with emailed response offering £5 discount, which I accepted. I will not buy from tooled up again sadly, as I would not trust for the item to be delivered in good condition.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent online experience

We've used the online service many times and always excellent. There's a good range of products at competitive prices. Order and delivery communication is spot on. Thank you

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Decent Experience

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28/07/2025. With the 15% Einhell Discount applied, it came competitively priced. Nearly forgot to Register the Item within 30 days to take advantage of the Extended Warranty.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

Brilliant service. I ordered a battery chainsaw and it arrived the next day with a few freebies that were part of the deal.
I will definitely use them again..

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb!!

Superb, first class service. Almost like buying from a shop!!
Never before have I bought anything online and been kept so informed and all this with a next day delivery!!

7 August 2025
Unprompted review

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