Bought 3 x Youngman 300mm x 700mm Odd Job Hop-Up Work Platform and order was processed and item delivered very quickly. These platforms have been a godsend whilst decorating our newly built extens... See more
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I bought a "S0931 - Sealey S0931 Compact Twin Barrel Foot Pump" which failed within 60 days of purchase. The vendor helped me decide on a better, stronger alternative and quickly processed a refund an... See more
Buyer beware. Automated email advising you may be charged extra for over weight item should warn you whats coming next. With a 30kg limit you would think you would be safe for a product they advise y... See more
Company replied
This ordered was for a CCM 50 cement mixer. I was aware that due to the weight being over 30kg, there would be an additional request for postage, overall the delivery fees were reasonable. Ce... See more
Company details
Information provided by various external sources
Supplier of power tools and accessories, hand tools, fixings, fastenings and all ancillary products used by the building and related industries tradesmen.
Contact info
Little Bramleys, Jackies Lane, BN8 4QX, Newick, United Kingdom
- 01825 729300
- customerservices@tool-net.co.uk
- www.tool-net.co.uk
3.5
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered an item and waited a week
Ordered an item and waited a week. Had no updates to whether item has been dispatched. Emailed company to ask status and never got a simple reply.
Better to pay a bit more and get items the next day.
AVOID AVOID AVOID
31 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Mr. Hardeep
Thank you for your review. We are very sorry to read this experience has not been good with us. Could you please advise on your order number and we can look into this for you further? We can do next day delivery on some items we just need to check and arrange it beforehand for you. We look forward to hearing back from you soon.
Kind Regards
Tool-net
The prices are good, but that's it!
The prices are good, but customer service is non existent.
I tried to contact to cancel an order by emailing (as the website says) and calling solidly for two days. But, the item was still delivered. Finally after sending another couple of emails I was emailed back at 0100hrs (funny time for a business?), saying I needed to return at my own cost and any refund would be less initial postage costs.
If the company had been reachable and it was down to me I wouldn't mind, but the company was un-reachable.
In this day and age of internet shopping, this is unacceptable.
If you want to take a gamble for a cheap price, then fair enough. But if you are worried about having issues or expect customer service on any level, then avoid!
30 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Mr. Gee
Thank you for your review. Our phone line is a payment lines only, but you can email us at any time and someone will be in touch as soon as possible. We are open Monday to Friday excluding bank holidays. We did respond to your cancellation request and noted that as the order had already been dispatched and completed by the time you emailed us we were not able to cancel this for you. As soon as an order is dispatched you get a confirmation email of this. We did log this for you with the returns team who advised you on this and we have been in contact with you via Paypal as well to try and resolve it for you.
We are very sorry that the experience has not been what you have expected. If you liaise with the returns team they will be able to assist you with this. We do sometimes have staff work some over time to clear any back log so you may receive an email out of our usual hours if that is the case.
Kind Regards
Tool-net
Efficient ordering and delivery
Efficient ordering and delivery. Keen pricing also.
29 May 2017
Unprompted review
Quick honest reliable service
Quick honest reliable service. They kept me fully informed on the progress of my order
26 May 2017
Unprompted review
Easy to order from
Easy to order from, good prices and quick delivery. If you have a problem it is resolved quickly with no fuss
26 May 2017
Unprompted review
Recent purchase from tool-net
Recent purchase from tool-net, very good price, and very fast delivery
Regards. Maurice Milne.
25 May 2017
Unprompted review
SATISFIED BUT I.T. SYSTEM NEEDS IMPROVEMENT.
Satisfied with delivery performance and products (albeit one 'own label' item was zero stock and no longer manufactured) but it would help greatly if emails acknowledging orders and/or notifying shipment were to detail what the item or items is or are. The order number isn't informative and even when following the link to "My Orders", there are no details of thecgoods and it is necessary to click yet another link before being clear what is being referred to. The ideal, of course, is to show a thumbnail photograph as Amazon does.
25 May 2017
Unprompted review
No problem
Item as described arrived within 5 working days - Ryobi one+ circular saw. Valid VAT invoice emailed on despatch. No complaints from me
25 May 2017
Unprompted review
Excellence service
Excellence service, prompt delivery. On the 4th order now :)
24 May 2017
Unprompted review
Still awaiting a refund from well over …
Still awaiting a refund from well over a month ago 12 /4 /2017. Every attempt to call this company ends with a recorded message telling you to call back during working hours? Well that's several weeks now I have been trying.
Very poor service and no response from e-mails.
Marie Crichton
23 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Marie
Thank you for your review. Could you please check your emails and spam as we sent you confirmation of your refund and it has been done. We have sent you details on this today again by email. I am sorry if you had trouble getting through on the phone. We now have a phone line for payments and all other queries just need to be emailed to our customer service team on customerservices@tool-net.co.uk and they will respond as soon as possible. I can see you have had contact from them already. If you still can't see it please let us know perhaps we can email the confirmation to a different email for you?
Please accept our apologies for the inconvenience.
Kind Regards
Tool-net.
Very bad to contact
I ordered a Clarke compressor on Saturday for £500 odd and got an email today asking for an extra £65 for postage. But I paid £6 odd at check out. In all the years I have been buying online I have never been contacted after asking for moor money so maybe it is time for you to look at your checkout postage scheme. as most of your one star complaints are down to this. Why would you have postage at check out when you know you will be asking for moor. If I was aware of this £65 I would never of ordered it. I have been trying to contact you all day to sort out a refund but got no where how can you run a company with just email and only a phone for payment of postage and Evan that is impossible to speak to some one on
Any way could you please sort me out with my refund? As I am not willing to pay an additional £65
If you do have a phone number that’s not just for postage payment please could you post it or call me back
Thank you
22 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Ian
Thank you for your review. As noted when you placed your order the £6.99 + VAT delivery is for orders up to 30kg only. Your order weighed 155kg. We note the following on the delivery notes when you place your order.
Option 1 - UK Mainland Delivery - **1 Parcel, Maximum weight 30KG**
Delivery to a UK MAINLAND Address - Normally 3-5 working days* £6.99 plus VAT
*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.
IF YOUR ORDER IS OVER 30KG PLEASE EMAIL US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £6.99
PLEASE NOTE, Shipments of more than 1 Parcel or shipments weighing over 30kg (this includes the Volumetric Weight if greater) may require additional payment. You can either call us first to check, or we will email you if additional payment is required.
The reason delivery is calculated this way is that we get a quote from the courier as soon as we have your total order and your address. This way we are able to offer you the best delivery cost available and you only pay for what is being delivered to you, we also don’t work the cost of delivery onto the products makiing it more affordable overall. It is a system that is fair and has proved to be popular with our customers.
We are very sorry that the experience has not been what you had expected. Our phone line is open Monday to Friday for payments Mondays can be very busy so we are sorry if you had trouble getting through. We did respond to your email yesterday and confirmed that we cancelled the order for a refund. If you need any help please email us on customerservices@tool-net.co.uk and we will be in touch as soon as possible.
Kind Regards
Tool-net
Good Service Overall
Good range of Products, Competitive Price, Quick Delivery and great Customer Services
18 May 2017
Unprompted review
Buyer beware
Buyer beware. Automated email advising you may be charged extra for over weight item should warn you whats coming next. With a 30kg limit you would think you would be safe for a product they advise you weighs 19kg. Heavy duty packaging obviously as they insist on extra £21 before my goods are dispatched. Really poor experience and I would never trust these guys again. Add all the additional dispatch costs and it works out way more expensive than anyone else.
17 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Mr. Woodcock
Thank you for your review.
We are sorry to read that you did not have a good experience with us on this occasion. Your order has a volumetric weight of 52kg which is the space it takes up with the courier. We note the following on the delivery notes when you place your order.
Option 1 - UK Mainland Delivery - **1 Parcel, Maximum weight 30KG**
Delivery to a UK MAINLAND Address - Normally 3-5 working days* £6.99 plus VAT
*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.
IF YOUR ORDER IS OVER 30KG PLEASE PHONE US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £6.99
PLEASE NOTE, Shipments of more than 1 Parcel or shipments weighing over 30kg (this includes the Volumetric Weight if greater) may require additional payment. You can either call us first to check, or we will email you if additional payment is required.
The reason delivery is calculated this way is that we get a quote from the courier as soon as we have your total order and your address. This way we are able to offer you the best delivery cost available and you only pay for what is being delivered to you, we also don’t work the cost of delivery onto the products making it more affordable overall. It is a system that is fair and has proved to be popular with our customers.
We are very sorry that the experience has not been what you had expected. We sincerely hope you will try and use us again. Please give us a call before you place your order and we can check on the delivery for you.
Kind Regards
Tool-net
Excellent service and communication
Excellent service and communication
Quick delivery at an exceptional price.
I can't fault this company and would highly recommend them
16 May 2017
Unprompted review
Van Vault Stacker from tool-net.co.uk
Ordered a Van Vault Stacker from tool-net.co.uk. So easy to order on line, conformation emailed straight away and the item was delivered within 3 days. Fantastic. Would recommend 100%.
12 May 2017
Unprompted review
Great service !!
Website was easy to use, confirmation emails arrived instantly, order arrived within a couple of days - everything was tickety boo!
12 May 2017
Unprompted review
Superb service and extremely quick …
Superb service and extremely quick delivery. Top price as well. Recommend without hesitation.
10 May 2017
Unprompted review
*********AVOID THIS COMPANY ********
*********AVOID THIS COMPANY ********
I ordered £600 worth of sika wood floor adhesive 2 weeks ago. On payment there was a list of delivery options to with weight and size, but seeing as they dont list the weight of the pruduct I was buying or how many parcels it would be shipped in how the heck are you supposed to know what delivery option to click on !. So the next day I received an email saying I click the wrong option and they now wanted another £5.99 to deliver the item. After a discussion they wavered the extra charge. But then proceeded to just lie to me for 2 weeks and then phone me and say it's not in stock and would have to wait another week !!!! No Thanks !! WONT BE USING YOU EVER AGAIN !!!!
I WOULD RECOMEND BUILDER DEPOT. 10/10 communication 10/10 price 10/10 speed of delivery and no lies !!!!!
10 May 2017
Unprompted review
Reply from www.tool-net.co.uk
Dear Mr. Campbell
Thank you for your review.
We are sorry to read that you did not have a good experience with us on this occasion. We note the following on the delivery notes when you place your order.
Option 1 - UK Mainland Delivery - **1 Parcel, Maximum weight 30KG**
Delivery to a UK MAINLAND Address - Normally 3-5 working days* £6.99 plus VAT
*Please allow 3-5 working days for this delivery option (Excludes Weekends and Bank Holidays). However, most orders are delivered next day using this option, some may take longer than 5 days depending on their size and stock availability. IF IT IS CRITICAL THAT YOUR GOODS ARE RECEIVED SOONER or NEXT DAY please call and check stock availability with us.
IF YOUR ORDER IS OVER 30KG PLEASE PHONE US FOR A QUOTE - WE WILL NOT BE ABLE TO SHIP FOR £6.99
PLEASE NOTE, Shipments of more than 1 Parcel or shipments weighing over 30kg (this includes the Volumetric Weight if greater) may require additional payment. You can either call us first to check, or we will email you if additional payment is required.
The reason delivery is calculated this way is that we get a quote from the courier as soon as we have your total order and your address. This way we are able to offer you the best delivery cost available and you only pay for what is being delivered to you, we also don’t work the cost of delivery onto the products making it more affordable overall. It is a system that is fair and has proved to be popular with our customers. We offered to cover the cost of the delivery for you on this occasion but that any subsequent orders would be subject to the full delivery charge applicable.
We are very sorry that there was a delay with the product you bought. We have unfortunately had an error on our system and the wrong information was entered on the system so it looked like the goods were there as soon as our service team was advised of this error they contacted you immediately to make you aware. Once again please accept our sincere apologies for the error this was down to simple human error and we are looking into ensuring how this can be avoided from happening again.
We are very sorry that we have let you down on this occasion. We sincerely hope you will try us again one day. If you have any questions please do not hesitate to contact us on customerservices@tool-net.co.uk
Kind Regards
Tool-net
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