www.tool-net.co.uk Reviews 

Bought some fiskars axes. Unbelievable prices cheapest on the net and fast delivery. Very highly recommended

Delighted with the consistent reliability of Tool-Net. Click on what I want (love the special offers), pay for it, receive e mailed up dates and the tool arrives. Could I expect more? No. Suits me perfectly.

I have used this company serveral times now to purchase inexpensive DIY tools such Silverline, to more professional brands such as Sealey and Clarke, to mention a few. All off which have been competitively priced. They also have discount vouchers which are always worth a look.

I ordered a Silver Storm Electric winch, to replace an old winch unsafe one for my business, the service was excellent and delivered on time so didn't effect my business.

Awful service.
Took my money, then 3 days later informed me item unavailable from Makita - this was a lie as I got the item from another supplier via Makita.
Then kept my money for almost 2 weeks before finally refunding after I had to bomb their email account.
They have no customer service phone line. Every email I received was from a different (made up) sender name.
Their website guarantees everything on the site is in stock unless stated. This is another lie.
Will not be shopping here again and have warned my friends to stay away.

Great Service and Fast Delivery - Order 610913

Received quickly and as stated, note no stop collar supplied so you will need to buy one or use the old one

Very fast dispatch and delivery - well packaged

Great customer service. Good value products and delivered on time.

I have ordered some roof seal paints. It's arrived in time. The product is one of the best roof seals on the market at a good price. What I also like is that that delivery price is reasonable.
So far good experience.
Please keep it up.

you know it a very big site and i love it everything i need

I ordered a 50 110V extension reel and was sent a 25 metre extension reel. I have contacted the company on several occasions, both by phone and email. The sales department will communicate by phone but for refunds or returns I am told all communication must be by email, which is frustrating when they will not resolve the principle issue.
I am still waiting for a refund for the difference between the amount I paid and the actual goods I received. It's now three weeks since I paid them for my original purchase and so far I have not received a refund.

Bought a Dewalt mitre saw with tool-net, they had the best price online in the UK and delivered to Ireland for a reasonable price. They were also able to deal with irish VAT numbers which is great. Will order again.

I bought the Clark bench-top sander with a number of extras for the sander from tool-net. The service and communication from the company was perfect. I am so pleased with the service that I am making a few more purchases for those must have items for the workshop from them.

Cannot recommend tool-net enough

Was the cheapest price I could find for my paslode nailer. They don't have a massive range but what they have is good value. Delivery was reasonable, shame it wasn't free, that's my only reservation as most suppliers are nowadays.

599966 - M16B - Belle M16B MiniMix 150 240V Cement Mixer. Fantastic deal, cheapest I could find on the net. Really quick delivery and excellent customer service - 5 stars.

Very quick delivery and excellent customer service . Got a email telling me a hour long window for delivery. Will use again. Many thanks

AVOID THIS COMPANY COMPLETELY, they owe me € 620.47
I ordered a product, paid by visa, had to contact the company as
there was no sign of it coming.
They said it was out of stock, after me checking it was available
before ordering.
I asked for a refund and I keep getting the same rubbish, accounts dept are busy,
we are making our way through a large volume of emails.
They even answered a mail I sent mid day Friday, on a Sunday.
I have contacted my Solicitor and my Visa provider and am
currently putting together a case against them.
KEEP CLEAR
EDIT
As requested, my order number is 612785,
And as for a faster response, you have my emails, and
are doing nothing but making excuses, it takes only minutes
to refund my account.
EDIT
I received an email on 25.10.17 from toolnet, stating my refund was complete. I passed that on to my card provider, and they will update me when the funds are received.
I look forward to never having to deal with toolnet ever again.
Will update when my account shows payment received.
UPDATE 27.10.2017
They refunded me, and true to form, they could not get it right,
I am still down money due to this companies false advertising.
AGAIN PEOPLE, KEEP CLEAR
***********************Email content sent to toolnet customer support*****************
Once again you have proved just how determined you are to keep my money.
You are more than aware that the amount I spent because of your false
Advertising was €620.47, and you have only refunded me €582.08.
The amount was spelled out for you in the Trust Pilot exchanges,
And in my mails to you.
Here is the content of the email I just sent toolnet @ 13.59 on the 27.10.2017

You still own me €38.47
If you not take immediate action to fix this,
I am telling you that I will be taking legal action
for all the distress, time and associated Solicitors frees
In recovering this money.

You have had ample opportunity to get this right.

I am also going to publish all the email correspondence
I exchanged with you, Sussex Police, Your Internet Service Provider,
and other bodies I have contacted in relation to your stealing my money.
I am going to publish all of this on the internet forums so others will
Know to have nothing to do with this company.
I intend to leave no stone unturned.

The public has a right to be protected from crooks like you.
******************************************************************************
I will be posting much more later, there is no way this company is to be trusted.

UPDATE, HERE IS TOOLNETS RESPONSE TO THE ABOVE EMAIL.
Dear John

I just emailed you regards this. Perhaps the confusion on your end is the amount of euros on your account? We have refunded the exact amount of pounds that we received from you as per my previous email.

Kind Regards

Denese Brady
************************HERE IS MY EMAIL EXPLAINING I WAS NOT GOING TO BE OUT OF POCKET
BECAUSE OF TOOLNETS FALSE ADVERTISING ************************************
Hi
This is disappointing, your site explicitly stated that this item was in stock.
I looked on your site, and there are no similar sized saws available,
There are a lot of saws listed Collection Only, so no point in looking
at those, and no point as they might mysteriously not be in stock either.

I can not log into my visa account because of the storm here this evening,
So I do not know if you have taken payment, if so, please refund my card,
If not, then no problem there.

It is not right that you advertise something as being in stock when it clearly
was not, If I loose any money on the exchange of euro to Sterling and back,
Then I will be taking this matter further.
EDIT
TOOLNET HAVE REFUSED TO ACCEPT THAT BECAUSE OF THEIR FALSE ADVERTISING
THEY OWN ME MONEY REGARDING MY TRANSACTIONS WITH THEM.
I'm taking them to court.
Here is the letter I sent to the Police regarding their activity.
****************
Hi
I am sorry I have to bother you,
But I am having trouble with this UK company,

Internet Logistical Solutions Ltd

Little Bramleys
Jackies Lane
Newick
East Sussex
BN8 4QX
UK

I made an online purchase on the 12/10/2017
and paid €620.47 for a Chainsaw, that was falsely
advertised as being in stock unless otherwise stated.

On the Sixteenth of this month I contacted the company
via email, as I had not received any contact from them
Regarding my order status.

They said the product was not in stock, they offered another
which was no good to me, too small for what I required.

I asked for a refund, and was told it would take up to 48 Hours.

I am still waiting, and have sent the company several emails.
They firstly said their accounts department were busy,
Then they said they were back logged with emails, emails have
nothing what so ever to do with refunding a customer, they
read my emails, responded, but have not refunded my money.

I emailed them last Friday, mid day, and got we are chasing it up
email from them on a Sunday, and nothing since.

Looking on-line lots of people are having problems with this company.

This company took my money under false pretences, and will not
Give it back.

This company very cunningly have an order only hotline phone number,
there is no other way I can contact them other than via email,
and I have to be careful in this regard as I do not want to
give them any excuse to block me, else I will then have absolutely no way
to get in touch with them, others have said they suffered this ploy when
they kept looking for answers.

I just don’t know what to do about this company, and because of the distance
It looks like they will just keep on doing nothing as long as no one brings them to task.

This company has scammed me, and I ask that someone please investigate
this matter.

I Thank you kindly for your time

***********I will update this with mails I sent to other bodies so others can do the same**********************
I also contacted Trusted Shops to report this company and ask them to remove this companies
Trusted Shops Certificate. Others should to the same.
EDIT
IM NOT INTERESTED IN ANY STIHL ITEMS, NEVER WAS, SO STOP TALKING RUBBUSH.
YOUR COMPANY OWN ME MONEY, FOR EXPENSE OCCURED BECUASE OF YOUR FALSE
ADVERTISING.
*********
STOP PRETENDING, MY CREDIT CARD PROVIDER ARE TAKING THIS UP WITH YOU,
THEY HAVE ALREADY INFORMED ME OF WHAT HAS BEEN REFUNDED,
MAYBE YOU SHOULD LEARN TO READ, ITS TYPED CLEARLY IN MY EMAILS
TO YOU, AND IN THE ABOVE, YOUR NOT HELPING, YOUR ONLY TRYING TO
JUSTIFY YOUR COMPANIES RESPONSE.

this is the worst online retail i placed my order then got a email saying they wanted extra delivery charge which was excessive i cancelled the order which was accepted and said it would take up to 48 hours to process 7 days and several email later i kept getting the excuse that there accounts dept was busy and it would be deposited soon after 7 days i opened a case with pay pal who got my money back thank goodness i used pay pal for this transaction please do avoid this site