Tried Tony's chocolate for first time. Bought dark creamy hazelnut crunch. Heavy and cloying and hazelnut mix was not that generous. Tasted quite oily. Chocolate content was good and paper wrapping go... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered some personalised bars for Christmas presents, but I made a mistake with the order. I got in touch with the team, who sent me a very friendly email about how they could help. Needless to say, they sorted out my problem, and it really made my day. I love their chocolate (even if I can only afford to buy it as a treat), but now I will definitely consider Tony's first when I want something better as a present or a treat.
I love the chunky bars, the range of flavours and the ethically sourced coco. The packaging is eco friendly and whilst it is a little more than 'standard' bars I feel the price point is very fair all things considered. I even buy it now to give to my customers - it says a lot more than a 'standard' chocolate bar and is always very much appreciated. All in all I'm happy to give it 5 stars!
This chocolate does not have the right amount of sweetness, its too sweet, the sugar content is too much, they need to make it less sugary, they could do with blending chocolate with hazelnut, that would be a good combo, if I had to pick 2 chocolates with perfect blend and the right amount of sweetness, it would be Ferrero Rocher and twirl, I hope they get the blend right, soon
Love the milk pecan caramel chocolate. Packaging couldn't be more recyclable - paper and plain uncoloured foil underneath.

Reply from Tony's Chocolonely UK
This chocolate moved me. Its very sweet, literally and figuratively, the fact that it is eco friendly and you are supporting cocoa farmers.. its so sweet. And the chocolate itself is very sweet too. Very tasty.

Reply from Tony's Chocolonely UK
Tony's fantastic chocolate is only superceded by their amazing high level of customer service. Well done and thank you.

Reply from Tony's Chocolonely UK
Tony's is my favorite chocolate so far!!! For context, I live in Uruguay and Tony's bars have arrived here like about a year ago. I absolutely love the salted caramel one. The only thing which i find kind of meh is the price, supermarkets in uruguay are very pricy alltogether, but Tonys bar is double the price (400 pesos = 8 pounds) of a normal bar. Exempt from that, it is my go to sweet treat whenever i need a cheer up.

Reply from Tony's Chocolonely UK
I first discovered Tony's back around 2017 and fell in love instantly, with the taste and with the company's ethics, it's always been my favourite 'treat' chocolate 🍫 I've tried every bar available in the UK and haven't disliked a single one, my absolute favourite Tony's product is triple chocolate lil bits, recently I haven't been able to find them on the supermarket shelves and had the devastating thought that they may be discontinued so reach out to them on Instagram to ask and the very friendly staff member informed me that they aren't and very generously offered to send me some of my favourite chocolate, absolutely blowing my mind with their generousity, totally made my week 🍫😍 the staff I've interacted with have been so friendly and my chocolate arrived with a personalised note, so touching 🩷 of course the chocolate as always was delicious 🍫🍫😋🙂

Reply from Tony's Chocolonely UK
Their dark chocolate has patches of powdered milk, not mixed well. Tastes awful. For what if costs i was expecting sth better. I remember their pretzel chocolate 2years ago was much better. Maybe they are saving money

Reply from Tony's Chocolonely UK
I love the taste of this chocolate. I love the caramel one & the pink pretzel one. The sea salt in them makes them delicious.
It don’t taste like milk or dark chocolate - Somewhere in between the two I would say.
Once chilled they are awful to break due to the pattern shape on the bar. I end up breaking off much more than I want.
I do like this chocolate but I don’t like the price - (nearly fours times more expensive than Dairy Milk) - it is £4 in Tesco.
I appreciate that the coco is reasonably sourced and the cost incorporates that.
Sadly, the packaging colours are atrocious (pink one especially) - surely a plain colour (like the purple dairy milk) could be used to make it look more expensive (to match its pricing), rather than looking like a cheap chocolate out of Lidl’s & Aldi !!
It’s creamy, (not so creamy if it’s chilled). It’s perfect as a gift for a special occasion but it doesn’t fall into my shopping basket as something I would buy everyday, like a, dairy milk, Maltesers, crunchie, aero or galaxy bar.

Reply from Tony's Chocolonely UK
Tastes cheap and has a cardboard tasting after taste

Reply from Tony's Chocolonely UK
granted they idea is good watched a doc about slavery in choc farming and was shock so av tried there chocolate. im a cadbury boy uzually. can't rly compare. got a milk choc pretzel tastes awful like dark choc. seen a few ova reviews saying the same and say otha milk bars are better diffarent recipe but don't trust i buy wrong one again. they label don't make that clear. milk choc shud be milk choc no trickz. not risking my cash again. still appreeciate the anti slavery. and they big chunks nice. so starz but no starz for flavour from me

Reply from Tony's Chocolonely UK
Tony's customer service is absolutely wonderful (shout out to Rio). We ordered some custom bars for our wedding and they arrived really quickly and the labels looked fab. When I realised a few had been damaged in transit, Rio in customer service sorted replacement bars in record time! I will be using the damaged bars to make brownies as the chocolate is still delicious!

Reply from Tony's Chocolonely UK
Pretty awful - we got 5 bars as consolation prize and it's just edible as that. It says 32% cocoa solids but tastes like cardboard and nothing like chocolate - it's thick ..that I give you but you have to spit it out in the bin whether knobly bites or wafers. Different generation I guess ..paying more for less substance. Sorry not for me or hubby 5 years younger than me ..your paying for crap!

Reply from Tony's Chocolonely UK
Serves me right for not reading the label (virtue signalling nonsense) but just picking it up because it was on offer for half price (probably because only fools pay full price for this filth). It was absolutely tasteless, this is supposed to be what happens when you pay full price to farmers who 'apparently' sell great cocoa. It is bland, the texture is awful and it's basically no different to one of those hideous American bars that are pretty much cardboard. Never again, and if you pay full price for these bars of filth, more fool you.

Reply from Tony's Chocolonely UK
Really helpful and ethical company. Love their products and the customer service is super! Recommend to everyone I know :)

Reply from Tony's Chocolonely UK
Very disappointed tbh we got the milk pecan caramel and couldn’t taste any caramel at all
Just thought everyone should know
Colin

Reply from Tony's Chocolonely UK
The best chocolate and ethics going!
I adore Tony's. We've exclusively bought Tony's chocolate for the last few years, mainly because we support their ethics, but also because it tastes the best. There are so many flavours and they make great gifts. The bars are huge so last longer and I love how they are unequally divided to illustrate the reality in the chocolate industry.
Recently I've had to go dairy free whilst nursing my baby. I reached out to Tony's having noticed their vegan Tony bites weren't in my local stores anymore. Sadly, they've been discontinued, but the customer service team were incredible and sent me the remaining ones from their warehouse. Not just this, but they have been so supportive and encouraging to me as a breastfeeding mum and it honestly means the world.
Tony's is great for many reasons. They make awesome chocolate, they are real about the impact of the chocolate industry, they support and pay their farmers what they deserve, and they have an incredible customer service team who are supportive of new mums in the newborn trenches. Honestly blown away with the kindness of their team. And very excited to work my way through the last of the vegan Tony pouches!

Reply from Tony's Chocolonely UK
Has a very distinctive taste similar to cheap unbranded advent calendar chocolate. Overpriced.

Reply from Tony's Chocolonely UK
Great chocolate. My favourite is the one with toffee and pretzels. Such a nice combo. It always feels like a treat getting a bar!

Reply from Tony's Chocolonely UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.