Tony's Chocolonely UK Reviews 

I brought this as it looked like a fancy treat it was very pricy at £2.50 for a bar of salted caramel chocolate. The more I ate it the more I hate it. Its truly awful, it tastes dusty/ muddy and not creamy like Cadburys. It's very hard and not easy to bite off a piece or break as they have separated it into odd shapes and pieces. I get the brands idea and ethics which is great bit the chocolate sucks. It's hard, not very tasty and too be honest pretty gross, just sugary and lacking any real chocolate flavour. It tastes like aldi own brand chocolate. I feel like I've been conned into buying something that looked great but is very cheap chocolate with a hefty price tag. It also keeps giving me a headache as soon as I eat it and I can't make my way through the rest of the bar. It's going in the bin.

I found an object (glass/plastic) in my sea salt almond bar - almost choked on it and thankfully did not fracture a tooth. The quality of the chocolate is sub par for the offering and the shape is simply infuriating. Impossible to share. In the words of Colin Powell, “never again” give me a bar of Cadburys any day!

Very poor chocolate, I would compare this to asda smart price chocolate but at a premium price, I would not recommend.

I am so shocked to see some of these reviews. Yes the price is higher than other chocolate bars. You do get a lot of chocolate in the bars and you know that the price is higher because it is fairly paying everyone who helped to make it.

I have tried most bars and I am such a big fan! My favourites I think are the salted caramel and the milk & dark.

Someone said how it doesn’t taste anywhere near as good as Dairy Milk. This is shocking to me as Dairy Milk is a cheap chocolate, where as Tony’s is a luxury chocolate. The tastes do not compare.

Ethically you may want to buy this bar however if you can’t afford it, particularly in these hard times it’s ok to go for the cheaper options. I’ll go for a Cadbury’s every once in a while.

But to me, Tony’s is an ethically treat that I always look forward to.

I love the brand's image and message but the price and the taste just do not compete with the most popular brands like Cadbury.

i loved it. First time I tried it and I loved it.

When DPD lost their parcel, they were quick at chasing it up, and immediately sent several replacement bars via another courier. They also issued a refund without further prompting, great customer service!

Overpriced & Terrible Taste!
Great concept but poorly executed. The price for starters is very high compared to other chocolates in their target market. They have a good idea about ethically correct chocolate but it’s so poorly made I would not consider buying it again nor supplying it or recommending it.

The packaging is very helpful for allergies as it clearly stated what was in each of the eggs very happy!

It was supposed to be a simple bar of chocolate, nothing more. But throughout, it had hard sharp lumps that hurt my tongue.

I tried several pieces, and had to spit out each of them.

If they wish to be ethical, as they claim, they can start by not ripping off, their customers with stuff not fit to eat.

Love this chocolate my favourite ❤️ don’t know why I see bad reviews I think it’s the best , very smooth and full of flavour *****

Delicious chocolate. Almond sea salt is my favorite but all the flavors I've tried have been great. And I'm very happy to be able to buy from an ethical, mission-driven company.

I've been wating nearly a month for items that haven't arrived, have emailed them multiple times but had no response. Absolute joke.

This company clearly have good ethics but they're not going to do any of the good they want to achieve unless they can do basic things like dispatch items ordered and respond to customer emails. Sad to say I won't be buying from them again

Bought several packs for Christmas and Hanukkah but they weren't even dispatched! Didn't respond to emails and nothing arrived.
Had to chargeback on PayPal.
Wish I'd read the reviews. You would think that such a brand would have better service. Perhaps they are too big now to care.

Ordered a load of chocolate several weeks ago and it's been stuck in processing since. Have emailed 5 times (no reply), tried calling but nobody picks up / goes to answerphone and nobody replies via social media. Cannot cancel order and stuck in limbo. What an awful company with rubbish customer service. I just want a reply...

Not bad at all

I usually buy Montezuma chocolate but decided to give this a go given how popular it seems to be. I bought a dark bar and loved the packaging and back-story - but the taste…eek! I suppose it’s edible but that’s being kind. I was expecting a premium quality bar for that price and this tasted like I’d bought a 50p basics bar or cooking chocolate. Back to Montezuma then!

When to the shop in Amsterdam to design our own chocolate. There was no queue so we could get it ordered straight away. There was a slight delay in the picking up process due to the shop becoming overwhelmed with orders, but we just popped back later on and it was seamless.

The advent calendar is a disgrace for the price you pay. Chocolate tastes cheap and plastic like. Despite the huge box, you get one small chunk - not even every day as they’ve left some empty to demonstrate the unfair chocolate industry…so I’ve paid full price for a partly empty calendar. For the price I was expecting at least one larger bar or a full size one for Christmas Day. Honestly so disappointed and will not bother again. Terrible.

Purchased a Tony’s Chocolonely advent calendar from Fenwick. Really disappointed in the quality and quantity of the chocolate, the box is so much bigger than what it actually is and number 12 is missing completely, I understand the reason behind it but when you pay so much it would be nice if they made it clear beforehand. Customer service is poor, attempted to contact Tony’s and Fenwick 3 times, neither of which has responded. Would stick to Hotel Chocolat in future.