Tomtom TAPES Reviews 

Tom by TomTom stay away from this product absolutely crap does not work always disconnecting
PURE RUBBISH DO NOT BUY 👍

My Tom Tom does not work it just continuously freezes and reboots going round in circles
I can get no help from a humane the bots are useless they just send me round and round back to themselves going round in circles
Halfords should withdraw this brand rather than take money off customers for poor tech products that fail and can not be fixed as the customer service is also a failure too

The devices was slow and didn't work so I stopped using it. I unsubscribed from their mailing spam list 15/4/24, and have documented evidence to prove this, yet still they think it's OK to spam me with exclusive offers.

It is impossible to get through to a human and the bot is useless. This is the third time have had to try to get the machine replaced. Great pity as have owned these for 15 years and the machine are generally long lived and excellent bar occasional need to update gliches....

have reset, stood on my head, screamed rather alot and still it goes round in useless circles..

Pensioner .? No computer skills , need to update your Tom Tom ,be prepared for NO ASSISTANCE... Avoid get a better brand...

Utter rubbish. My old Tomtom was excellent, but after 7 long years the battery finally gave in so I upgraded to a new £280.00 model. What a load of rubbish! It fails to stay connected to my iPhone (it needs this for traffic updates) the fuel price app is beyond pointless, I passed 11 petrol stations yesterday and the prices weren’t even close. Customer services is a complete waste of time, no phone number available and they only use web chat to talk to customers. All in all a shambles, save your money and buy a Garmin.

Totally impossible to contact by phone or email and the chat option is not manned by human beings so just gives you topic options.

Tom Tom promised lifetime map updates when I bought the Tom Tom XL. They now decide they are unable to update maps and ask me if if I would like to buy a new satnav. They perhaps think I am stupid. How a company can peddle such arrogance and get away with it is beyond belief. How has not at least one country, of the many they trade in, not held them to account?

I have tried and tried to get in contact with TomTom with no response absolutely disgusting they take your money and when you have a problem no-one wants to help

I would not be recomwondering
then to anyone

They don't really want to help, the worst help site iv'e ever visited. and as for using the live chat, forget it, the bloody website is a clear as mud if you need help, if it was'nt for the fact I have an in dash satnav I would'nt go near a Tom tom product, Garmin is King

No way to communicating with customer service, I paid 3 time for the same item,very bad system,tomtom not raccomended

se sales bloody impossible to make inquiry about purch of product off their site no bloody contact glad got rid my proudct years ago sevice non existant trouble when have lions share bu isness do not7 look after old cu9st7o-mers or new ones neither i0go-rent not friendly,st7ick your proudcts yo u know where,buyer

i have just sadly replaced my tomtom gps with a new tomtom and sadly from the crap website to the unit its self i really cant express enougth the dissapointment with the new model
if tomtom tried they really could make it any worse
it really is several steps backwards
and mine is back in its box and will not see daylight again
compared to my tablet the tomtom out of 10 really comes in at a minus 50 and i will never purchase another tomtom product

to update lifetime maps takes a lifetime. Disposable satnav!

Tomtom go 500 owner.
Used in America 2016 and Australia 2017 with maps on the sd card.
I could never actually get the sync to work from phone so basically had to find the place I wanted to go to on the map, put a pin in it and then select that as destination. Bit crap but it still freed up my phone.
Decided to use it this year on a trip around Scotland and my god what a clusterf*ck.
It seems to be requiring me to install the Europe map onto the sd card now as its too big for the internal memory, I formatted the card using the device but found that America and Canada maps are still showing up and to make matters worse Europe is now corrupted. Why I even need all of Europe is beyond me, I only want British Isles.
After following multiple threads found all over the net (apart from the actual tomtom site) I'm formatting the memory card (not quick format) on my pc and the tomtom doesn't even recognise a card now.
Why can't I just plug it into my laptop, open tomtom connect and it work? Surely the software team (who seem to be the ones offering advice on multiple sites) could code a simple routine which detects the problems and fixes them. Ruined at least 5 hours of my life so far with this b*llocks.

I've had a tomtom 6000 for 3 years and its never worked properly.It hangs.wont switch on properly nd the battery exhausts itself after 20 mimuits..its a load of rubbish for the money i paid.and is the worst thing I've ever bought.. I bought a Garmin 65 and its totally brilliant it does everything brilliantly.Thankyou Garmin for a first class satnav.

On 3rd August 2020 TomTom took the following amounts from my bank account £34-95 and £2-99 even though I had cancelled my account and no longer had a TomTom device
The address of Tom Tom at the time was as follows
Auto store
Home supply stores
Amsterdam
I have been trying now with e mails to access TomTom without success

Apparently TomTom deduct your original joining subscription as an ongoing deduction
Due to their lack of co-operation the only answer would be to contact your bank to get this ongoing payment stopped
Come on TomTom do the right thing
Bryan
Every person who complains about Tom Tom will get the same reply and no answer whatsoever
What is this company scared of because based on my experience they only are interested in generating as much income as possible from customers
Any customer with a general grievance should read customers complaints and the read the reply from tomtom always the same reply once they have got you signed up that’s it customer contact ceases
TomTom terms and condition as supplied by them
Just look at the following and you can understand why they will not answer anyone with a complaint

Go to table of contents item20 questions and complaints IN terms and conditions
In item20 you will get an item to click on
Click on this
What do you get
That page could not be found
I think this answers every persons complaint about tomtom
I expect their usual answer

Going on a trip Sunday, got up at 4 am to leave at 5 am, got my tomtom out to set the route, nothing,I couldn’t even get the settings screen, it was all updated the week before. Spent over 2hours on the computer and even longer on YouTube all to no avail, I was fuming to say the least,this piece of junk was less than 2years old, I tried everything even stripped it down to find a SIM card inside from Vodafone, this is probably the way they cut you off. I went out and bought a garmin 65. I would never buy another tomtom again and I just hope it’s happy with its new home.... the place we call dusty

I just moved my scathing review for that satellite navigation company to the correct page. This one is linked to tomtom.co.uk which is some guy's podcast site. Take a look at the icon on the top left of the page for proof. Move your reviews to tomtom.com if you want your brickbats to hit the right target - they deserve it!

Hi. This is the first negative review I have ever left.

Must concur with previous customers negative review. I have been a loyal Tomtom customer for over 15 plus years until now. My sat nat became faulty so tried to contact TomTom direct. Discovered their customer services can no longer be contacted by phone. Emailed their support on a number of occasions eventually receiving a response weeks later. Responded then absolutely nothing.
Today used the live chat. Again, queued for a long time then someone answered me. Copied them my correspondence/confirmed email address. Told to wait then after a 10 plus minutes they cut me off.
Given the cost of their Units you would expect, even under CV19 conditions, their customer services would be professional, courteous and timely.

VERY CLEARLY NOT THE CASE. ABSOLUTELY DISGUSTED. VERY VERY IRRITATED.....
EVERYTHING IS FINE UNTIL THERE IS A PROBLEM. THEN BASICALLY AN UP YOURS ATTITUDE (PRESUMING TO CAN CONTACT THEM SUCCESSFULLY THAT IS).

RECOMMEND YOU TAKE NOTICE OF MY EXPERIENCE AND GO ELSEWHERE