Tokyo Laundry Reviews 

Ordered a dressing gown, which arrived very quickly, was of good quality and good value. After that ordered a winter jacket and two t-shirts, all arrived promptly and again were extremely well made, good quality and reasonably priced.

Quick to say when order despatched, date when it's due to arrive,all in all a decent company to deal with

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience.
Quality, sizing and prices of clothing is very good 😀.
Communication from placing order and delivery time is also very good 😀.
On my last order I returned 2 items and was amazed at how quickly my refund was processed and back into my account.
Thank you very much to all at Tokyo Laundry 😀.
5*****+ from me!! Keep up the good work 👍🏻😃

Great offers and choices of good quality items at great prices fast dispatch and delivery 5 stars

So, I have previously purchased 8 or 9 pairs of Tokyo Laundry swimming/beach shorts, I quite liked them and the fit is very comfortable. So when I saw a navy blue pair, in a cargo style, on the rail at TK Max, I bought them, perfect for paddle boarding. On their first excursion, after paddling with friends and family, it was, rather embarrassingly pointed out to me, that the underneath of the shorts was torn wide open!!!
I thought I would let Tokyo Laundry know about my issue, as it looks like a defect in the material of the shorts, rather than the stitching, I sent photos of the damage. I did receive a reply to my email, basically saying they are sorry to hear I have an issue with their product but take it up with TK Max, as I didn’t buy them directly from them. No more than I expected, however I thought they may be a little more interested in the substandard material used in the manufacture of these shorts…. Nope!
In summary, if you purchase any Tokyo Laundry items in other places rather than directly from them, keep your receipt, you are likely to need it.

Straightforward and easy purchase procedure. Terrific delivery and also efficient returns system ( first purchase was wrong size).

Great clothing and good quality BUT the tops shrink after one wash

No fuss, decent gear, prompt delivery.

Excellent quality items which were very good value for money. Delivery was very quick and im really pleased with the service given

Style is good but very thin cloth and the sizes are quite odd, the small size is v small and the medium is more like a large! Overall not bad value but just be aware of the thinness of the cloth and the sizing!

These t shirts shrunk after first wash. Wish I'd bought a size bigger.

Update.
Contacted Tokyo Laundry customer services as requested and they have refunded me for the t shirts and I have ordered a size bigger. They do tend to shrink so I recommend buying a size up.

Excellent service by customer services. Thank you.

Quality is great but actual sizes are strange compared to the equivalent waist size in say Fat Face

Purchased from TOKYO LAUNDRY for many years - primarily [under] shorts for Grandsons. Excellent products - great price - excellent service - love this company. Thank you.

Warmer than expected ideally for winter

Tokyo Laundry are great value for quality items with efficient service and fast delivery. I have ordered many items from them and I am always very pleased.

As ways good service with fast delivery. Good Quality for a great price. Would recommend.

Great undies!! The best customer service. I made a mistake with my order and the team at Tokyo Laundry have gone above and beyond with their help and getting my mistake rectified. So helpful. The best.

Good value products that wash well and are fit for purpose. Reliable, been using now for a couple of years without complaint.

Quality good, low price and no issues with delivery. Will use again.

I really like the shirts. Well made and a wide range of colors and choices.