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Tokyo Laundry Reviews 

1,312
•
TrustScore 4.5 out of 5

4.6

Clothes and Fabric Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, often highlighting durability, comfort, and good fit. Many appreciate the reasonable prices and great value for money. The ordering process is frequently described as easy, with swift delivery and good communication, leading to high satisfaction with the overall service and item choice. However, some customers noted product quality issues like visible damage, poor stitching, peeling after washing, or shrinking. A few also experienced sizing inconsistencies, finding items did not fit as expected or varied from standard measurements.

What people talk about most

Product

People report positive experiences with product quality, often praising items as well-made, true to size, and... See more

Quality

Reviewers mention positive feedback about quality, often highlighting great value for money and well-made... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the swift and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and affordable prices for good... See more

Value for money

Customers consistently note positive experiences with value for money, frequently praising the good quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order online. Great communication from order confirmation to delivery. Delivery on time. I bought a pack of 5 white T-shirts and 5 Black in XL, T-shirts are great quality and great fit, they w... See more

Rated 5 out of 5 stars

I needed a christmas jumper for work on 13th December,but wasn't keen on something too tacky. I selected a witty sweatshirt "christmas noun" which was a good price. Delivery was pretty fast & the qua... See more

Rated 5 out of 5 stars

Great experience with Tokyo Laundry, I entered 2 offer codes during my order which overrode the offers due to only 1 offer to be used. I contacted the help desk who arranged a refund for the best offe... See more

Rated 5 out of 5 stars

I’ve used Tokyo Laundry several times now and I’ve never had a bad experience. Quality, sizing and prices of clothing is very good 😀. Communication from placing order and delivery time is also v... See more

Company details

  1. Clothes and Fabric Manufacturer

Written by the company

Tokyo Laundry is a casual brand with a fashion edge, renowned for its laundered t-shirts and super soft sweats with vintage prints and distressed appliques. The collection is complimented by a comprehensive variety of trend led shirts, jackets, bottoms, distinctive denims, plus an extensive range of knits and accessories. Our designers spare no expense to ensure that each piece we produce is loved by our customers through using multiple applications, super soft fabrics and fine detailing each item. Washed fabrics and soft handle finishes combined with distressed effects and eye catching designs make Tokyo Laundry a statement to any wardrobe. We offer a wide range of products to meet the needs of our customer’s lifestyle from casual clothing to higher end fashion. We also provide a range of accessories including belts, hats, underwear, shoes and bags. We pride our self on providing a fast and reliable service to customers all around the world and aim to supply the latest trends at the click of a button.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,312)

113 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a winner.

I've worn Tokyo Laundry underwear for years now. I've tried plenty of other brands, both cheaper and more expensive, but TL are just the best for me. First time buying direct and I was very pleased with the price and delivery. I'd buy direct again, for sure. 👍

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Quality has declined over the years

I've been purchasing Tokyo Laundry boxers for over a decade because I loved the fit, design, and quality. Some of my older pairs, which are about eight years old, still look great. Unfortunately, the quality has declined significantly in recent years. Over the past year alone, I've had to throw away around 12 pairs from more recent purchases because the material keeps fraying near the waistband.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Great fit polo’s

Bought these for my husband they fit perfect the material is soft and very comfortable to wear look great with jeans and quick delivery would buy from this seller again

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Not happy!

Bought two joggers £10 each and just after one wash, it has started to bobble. Heard these were good quality; obviously not!!

30 April 2024
Unprompted review

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