TodayTix Reviews 

Alex was amazing he was very helpful and completely understanding of the situation, it is frustrating having to answer a bunch of ai bots and can be a struggle to get through to an actual person however this is no reflection on how Alex handled the situation, it would be amazing to skip the bot or have an option when you open up the custom support chat to strait away to talk to a real person or a number to call

Alex really helped me out with my situation in a kind and quick manner

I am very unhappy with TodayTix. I went to buy tickets for my birthday and put the right date in, in the process the possibility to book rush tickets came up so I pressed that and the date was changed without any comments. When I contacted customer service I was told that there is nothing that can be done.

I'm very disappointed as I haven't received my e tickets today tix have had my money and now don't seem interested in helping me!,
Why can't they just send them to me? I've gone through hell and still no tickets
Never again

I’ve used today tix before and it’s been fine.
If there’s any issues there customer service is AI and not bothered at all. Really poor customer service.

Return of The GODZ! was a fantastic show. The performers were energetic and talented, and the atmosphere was amazing from start to finish. I really enjoyed the music, the costumes, and the overall production. It was entertaining, funny, and memorable. I would definitely recommend it to anyone looking for a great night out.

Customer Service Prinna was simply excellent! I couldn’t thank her enough in sorting out everything so quickly for me.

I had trouble with my voucher code and Lucy was able to get it sorted quite quickly so I could buy my ticket to GREASE!

Michael at TodayTix was incredibly helpful with cancelling and refunding an on the day ticket due to a family bereavement. I have booked many tickets with TodayTix and found the company professional and helpful.

One of the highlights of my weekend was working with the team at TodayTix. I had some flight/weather and adulting challenges when I booked my trip to nyc over a month ago. Thanks to Alex - the agent who saved my weekend - was able to assist with all of my mishaps and truly saved my weekend plans. I am so greatful.

Their customer service so very quick to respond and so helpful. Just love the whole concept of Today Tix. Use them whenever I'm heading to London.

Incredible. Super helpful and I love the empathy.

Great customer service experience! Jess was absolutely wonderful and really went the extra mile to help me out. I really appreciate it! Thanks so much!

Marika was sooo helpful and quick to respond

While the app has a great user interface and is easy to use, my experience with its customer service was genuinely awful - and this is coming from a Silver member who used to love TodayTix.

I contacted the support team after being informed of a major cast change for a play I had booked. Cast changes happen, and I completely understand that unforeseen circumstances can arise. What was unacceptable was being notified only two hours before the performance. I had booked my tickets at 10am the same day for a 3pm matinee, and at the time of booking the app was clearly advertising that the actor would be performing. At 1pm, I received notification that they would no longer be appearing.

I contacted customer support seeking any reasonable resolution, whether a refund, an exchange, or even a credit voucher. Instead, I was met with an inflexible and dismissive approach. My chats were repeatedly closed, and when I requested to escalate the matter to a supervisor, I was told that supervisors only work Monday to Friday, 9am–6pm.

This is baffling for a company operating in the theatre industry, where many performances take place in the evenings and weekends, including Saturdays, arguably the peak day for the WestEnd. Customers facing time-sensitive issues during these periods appear to have no meaningful escalation route.

What frustrated me most was the tone of the interactions. Rather than attempting to help, agents responded with remarks such as "I would ask you to refrain from sending repeat messages on live chat" and "the decision is final." I was even told "We only contacted all affected customers as a courtesy". I do not know what the agents expect us to do when the show is in a few hours and the supervisors wont be available until Monday morning - with the agents continuously closing chats without resolution. These responses came across as rude, dismissive, and completely lacking in empathy

To be clear, this review is not about the cast change itself (although i do believe they broke some marketing laws). It is about the shockingly poor customer service that followed and the complete unwillingness to engage constructively with a customer facing a genuine issue. In particular, my interactions with Cassian and Marika left me extremely disappointed.

I would strongly caution others that if something goes wrong with a booking, do not expect understanding, flexibility, or effective customer support. This interaction truly left me shaking, never again.

(Order Number: T062026804851 )

I’ve read negative reviews in the past so I was worried about my experience going in. I can’t say enough good things about Prinna, who assisted me. She was prompt, clearly communicated how she could help me and refunded me for my cancelled show. Thank you Prinna!

I was helped by Michael he was an absolute superstar in dealing with my issue quick to help and got everything sorted out I can’t thank him enough absolute first class service

TodayTix was extremely helpful in rearranging tickets as I made a mistake in my booking. Sam was extremely patient and understanding. Would highly recommend booking with this company.

Very kind support from Michael, a team member who helped me with some ticket trouble. Have had nothing but amazing experiences from TodayTix. Thanks a million!