Ordered an aerial, but when connecting the output cable, the connections to the PCB snapped off. A quick email asking if a replacement part could be sourced was met with immediate help. A new PCB... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for external cabinet and TLC were one of the few having the range and size needed. Website was fairly easy to navigate, and form there onward, purchase led to delivery quite easily. Delivery... See more
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★★★★★ I’ve ordered from TLC Electrical several times and they’ve never let me down. They have an amazing range of products and almost everything seems to be in stock. Their customer service is exce... See more
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Nothing not to like. Ordering on the website was easy, delivery was very quick - and very sensibly priced. Only needed a couple of double light switches (intermediate on one side and two-way on the... See more
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Company details
- Electrical Wholesaler
- Electrical Supply Store
- Light Bulb Supplier
- Lighting Manufacturer
- Lighting Store
- Ventilating Equipment Manufacturer
About TLC Electrical Distributors
Written by the company
Electrical Wholesaler Awards : TLC were Highly Commended for Best Electrical Wholesaler and Best Customer Service.
Electrical Industry Awards : TLC were Highly Commended for Wholesaler Of The Year.
Stockists of : Aerials and Audio / Alarm Systems / Batteries & Torches / Boxes & Enclosures / Cable / Cable Accessories / CCTV & Door Entry / Christmas Lighting / Computer Accessories / Consumer Units / Cooker Hoods / Disco & Party Lighting / Distribution & Switchgear / Door Bells & Chimes / Fire & Smoke Equipment / Hand Dryers & Hygiene / Heating / Lighting - External / Lighting - Internal & Lamps / Kitchen Equipment / Pond Equipment / Safety Workwear / Security Equipment / Showers & Pumps / Switches & Sockets / Ventilation & Cooling / Water Heating
Customer Service : As you can see from our TrustPilot reviews, we aim to provide the highest level of Customer Service. Orders are delivered quickly and efficiently and our Customer Services Team are on call to assist with product enquiries, quotes and technical assistance.
Sales / Product Support : The telephone number for TLC Customer Services is 01293 565 630 and you will receive helpful assistance from a professional member of staff. Alternatively you can contact us via email : sales@tlc-direct.co.uk
Fast Delivery : We deliver - Fast ! The vast majority of our deliveries are received Next Working Day. TLC offer express Nationwide delivery for over 17,000 + products. Goods can be easily ordered online from our website for delivery or collected from any of the TLC Branches (Mon-Sat).
Competitive Quotes : We price our items competitively and are also able to provide competitive quotes and discounts for : Bulk Purchases / Special Order Items / Items not found in our product range. We can also be contacted regarding price matches. Request A Quote is available via the TLC Website - www.tlc-direct.co.uk or via email sales@tlc-direct.co.uk
'No Quibble' Returns Policy : We have a returns policy that is second to none and our Trustpilot customer feedback often reflects how well received this is by our valued customers.
Huge Stocks : TLC have over 17,000 + product lines and £12,000,000 in stock, so we are able to supply a complete range of products at discounted prices you'll find hard to beat. We also provide competitive quotes for items not found in our product range.
38 Branches : In addition to our online web ordering service, TLC have 38 Branches where items can be purchased at the store, Monday - Saturday.
We look forward to being of assistance.
Rob O'Shea (Manager - TLC Head Office)
- Fast, Nationwide Delivery
Express delivery - Next day delivery to most areas.
- Low, low prices on over 17,000 electrical items
Order online from www.tlc-direct.co.uk
- Free 340 page colour catalogue
Telephone 01293 42 00 00 or order online from www.tlc-direct.co.uk
Abingdon – 01235 776040
Basildon – 01268 523 377
Basingstoke – 01256 800200
Bermondsey - 020 8017 3555
Borehamwood – 020 8953 0044
Bow - 020 8017 2838
Braintree - 01376 349 222
Brighton – 01273 724 288
Bristol – 0117 977 9656
Burgess Hill – 01444 233 469
Cardiff – 029 2074 7733
Cambridge – 01223 211 655
Canterbury – 01227 451155
Coulsdon – 0208 763 1177
Crawley – 01293 848 000
Croydon – 0208 656 4823
Eastbourne – 01323 731155
Enfield – 0208 443 0033
Exeter – 01392 20 35 35
Guildford – 01483 450 001
Horsham – 01403 252000
Lewisham – 0208 640 0060
Luton – 01582 721799
Maidstone – 01622 687 253
Medway – 01634 711 712
Merton – 0208 646 6866
Oxford – 01865 401 234
Penge – 0208 659 5216
Portsmouth – 023 9265 4222
Reading – 01189 431122
Romford – 01708 206 669
Slough – 01753 531313
Southampton – 023 8033 3115
Swansea – 01792 700 882
Swindon – 01793 533 433
Tunbridge Wells – 01892 515 350
Wembley – 020 3859 0600
Watford – 01923 880600
Written by the company
'No Quibble' Returns Policy from TLC
Shop with complete confidence thanks to our hassle-free returns policy. Our outstanding Trustpilot reputation—with over 10,000 five-star reviews—shows how much our customers value this peace of mind.
Any query concerning faulty items, damaged items or unwanted items will be dealt with in a helpful and practical way.
Contact info
TLC Electrical Distributors, The TLC Building, Newton Road, Crawley, RH10 9TS, United Kingdom
- 01293 565 630
- sales@tlc-direct.co.uk
- www.tlc-direct.co.uk
Quinetic Wireless Range
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products good prices
29 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Gary.
We really appreciate your purchase of the 0.75mm² 3 Core PVC Flex 3183Y - Black - 50M Drum.
Rob O'Shea (Manager - TLC Head Office)
Reply from TLC Electrical Distributors
Thank you for your lovely review.
We are really pleased that you received your Quinetic 1 Gang Wireless Switch and Quinetic 6A Wireless Switch Receiver on a fast delivery.
Rob O'Shea (Manager - TLC Head Office)
Very helpful and professional
Very helpful and professional. Answered my query and delivered on time.
28 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Kevin.
We really appreciate your purchase of the Airflow Loovent 4 Inch Centrifugal Extractor Fan + Timer
Rob O'Shea (Manager - TLC Head Office)
Super friendly people who went out of their way to help me
I called TLC today for some help in sourcing a replacement brick, cord and plug for a fan I bought that came with all of those items missing. They were incredibly patient in explaining to my untechnical brain what they could supply, but noted I would have to do the wiring to connect all three items together. When I went for pick-up, I found they had done the wiring for me, which was incredibly nice and took a bit of stress out of my life.
When picking up the order, I noted how friendly everyone who worked there was to all of their clients, greeting everyone with big smiles. I don't know - this goes a long way in my book. It can be really intimidating going into a shop like that when you don't understand anything about electronics, but they put everyone at ease. And, again, it was super nice of them to do the wiring for me. Terrific people.
26 June 2026
Unprompted review
Reply from TLC Electrical Distributors
Thank you for your wonderful review David.
Was really lovely to hear about the positive expereince that you had with your purchase.
We really appreciate your very kind feedback.
Rob O'Shea (Manager - TLC Head Office)
Reply from TLC Electrical Distributors
Thank you for your lovely review Michele.
We really appreciate your purchase of the Knightsbridge Shaver Socket Single Voltage 230v Dual USB A+C / Smoked Bronze
Rob O'Shea (Manager - TLC Head Office)
Great customer service
Great customer service. Ada and Phil at the Bristol branch went above and beyond to get me an air con ASAP in this heat it's been a life saver.
22 June 2026
Unprompted review
Reply from TLC Electrical Distributors
Dear Rob.
Thank you so much for taking the time to leave us such a lovely review.
I have passed a copy of your review to the TLC Directors / TLC Area Manager / TLC Bristol ( Phil & Ada ) .. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Reliable service
Items arrived quickly with regular email updates from point of order to despatch. Second time I have ordered from this company and both experiences have been good.
25 June 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Helen.
We really appreciate your purchase of the Aurora
8w LED Fire Rated Downlights
Rob O'Shea (Manager - TLC Head Office)
Absolutely brilliant service from TLC…
Absolutely brilliant service from TLC Horsham. Friendly delivery colleague, kept me informed of a stock issue but transferred stock from another branch same day and then got the items out on the van the same day too! All in all less than 48 hours from order to delivery. Thanks TLC - in the words of Swarcheznegger - I’ll be back
25 June 2026
Reply from TLC Electrical Distributors
Dear Jim.
Thank you so much for taking the time to leave us such a lovely review.
I have passed a copy of your review to the TLC Directors / TLC Area Manager / TLC Horsham .. they will be very happy to have received that wonderful feedback from you !
We look forward to being of service again in the future.
Best regards,
Rob O'Shea
Manager - TLC Head Office
Great products at a good price all…
Great products at a good price all delivered as expected and a great service from dpd
25 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful review Andrew.
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
Excellent service and responsive
Excellent service and sort out issues with good grace. A great company to deal with and competitive pricing recommend
22 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback
We really appreciate your purchase of the Redring MS6 6 Litre Undersink Water Heater and Cold Water Control Pack
Rob O'Shea (Manager - TLC Head Office)
easy to use and TLC Electrical orderorder from website
easy to use and order from website
competitive cost of product purchased
quick delivery
20 June 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Mark.
We really appreciate your purchase of the Alarm Battery 7.0 Ah 12v
Rob O'Shea (Manager - TLC Head Office)
10/10 service
23 June 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Daryl.
Rob O'Shea (Manager - TLC Head Office)
Always good.
24 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback.
We really appreciate your purchase of the Knightsbridge 12/15/18W CCT Adjustable Circular LED Panels and Polished Chrome Bezels
Rob O'Shea (Manager - TLC Head Office)
Very happy with my purchase from TLC…
Very happy with my purchase from TLC Electrical Distributors. Products came very fast, installing was nice and easy and works great.
Thanks
24 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful review Adam.
We are really pleased that you received your BG Nexus 13 Amp 2 Gang Switched Sockets c/w USB 2 x A + 1 x C - 15W in good time.
Rob O'Shea (Manager - TLC Head Office)
Delivered to Sheffield in less than 22 Hours!
I had a great experience. They answered my technical query and packed and dispatched my order for delivery within less than 24 hours of starting. The actual delivery to Sheffield once I place the order was even quicker, arriving in under 22 hours.
24 June 2026
Unprompted review
Reply from TLC Electrical Distributors
Thank you for your wonderful review.
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
Would absolutely recommend this…
Would absolutely recommend this company!
I have had an excellent experience ordering from TLC. I placed an order online and then called in about the order and was offered amazing customer service. Order was shipped right away and received the next day! Will most definitely be a return customer.
24 June 2026
Reply from TLC Electrical Distributors
Thank you for your lovely review Sarah
We really appreciate the wonderful feedback.
Rob O'Shea (Manager - TLC Head Office)
Order to delivery was easy and quick.
24 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful feedback Jeremy.
We really appreciate your purchase of the Ei3016 Optical Smoke Alarm and EI3028 Multi-Sensor Heat & CO Alarm
Rob O'Shea (Manager - TLC Head Office)
Reply from TLC Electrical Distributors
Thank you for taking the time to leave us such a lovely review Terry.
We really appreciate the positive feedback.
Rob O'Shea (Manager - TLC Head Office)
I HAD A VERY BAD EXPERIENCE WITH THE…
I HAD A VERY BAD EXPERIENCE WITH THE BUSINESS thomaselectricaldistributors.co.uk AND NOT WITH THE BUSINESS TLC Electrical Distributors.
THIS IS TO INFORM YOU THAT I HAD A VERY BAD EXPERIENCE WITH THE BUSINESS THOMAS ELECTRICAL DISTRIBUTORS thomaselectricaldistributors.co.uk AND NOT WITH THE BUSINESS TLC Electrical Distributors.
I APOLOGIZE IF I BY MISTAKE GAVE A BAD RATE TO YOU! THE TRUE GUILTY BUSINESS IS thomaselectricaldistributors.co.uk AND NOT YOU!
I HOPE THAT THE BUSINESS TLC Electrical Distributors IS AN HONEST BUSINESS THAT AIMS TO CUSTOMERS SATISFACTION!
IF tlc-direct.co.uk IS AN HONEST BUSINESS THAT AIMS TO CUSTOMERS SATISFACTION I WILL MORE THAN HAPPY TO MAKE MY PURCHASES WITH tlc-direct.co.uk!
24 June 2026
Unprompted review
Reply from TLC Electrical Distributors
Thank you for your updated Giuliano.
Rob O'Shea (Manager - TLC Head Office)
Products delivered quickly.
20 June 2026
Reply from TLC Electrical Distributors
Thank you for your wonderful review.
We really appreciate the positive feedback concerning the speed of your delivery.
Rob O'Shea (Manager - TLC Head Office)
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