TK Maxx UK Reviews 

The person who was on the phone was really helpful . She managed the situation professionally . She was kind and understood the situation and managed it quickly .

I spent fortune in tkmaxx last 16 years!
Unfortunately something has changed in their service! They sent me wrong product charging me for delivery of course. They never gave me delivery money back and Complaint Department keep arguing with me and don't admitted own mistakes!

I am a very loyal customer to TK Maxx and it is one of the only 5 stores I regularly frequent on the UK high street. However, lately over the past 3 years of summers, I have been really disappointed with both the sunglasses which have mostly become in-house licence brands like Moschino Loves, Steve Madden et al....(cheaply made with plastic lenses) and the footwear offering.

I have always bought my shoes from TK Maxx and they have always had a great range of leather shoes. But over the past 3 years there has been an increase in the vast numbers of cheap plastic shoes in basic shapes and styles that have no distinct aesthetic whatsoever. This must be affecting this category mix negatively, as I wonder why the options are so clumpy, masculine and cumbersome in design? Not all your female customers are butch or want male centered designs. And where are the colours??? It's weird. Black, Brown, Beige, Navy. Any more feminine styles you are offering are GOLD and cost £149-£300. These prices aren't relatable to your core customers outside of central London.

This week I went to TK Maxx Oxford circus, Charing Cross Road, Camden and Wood Green. I bought a nice pair of sheepskin boots but nothing I could comfortably wear to work on a daily basis. No need to be rude but TK get it together???

Went into your uxbridge store. The cashier a middle aged man operator number 4159 was so rude. The only words he said were 'Next' no hello please or thank you. Seriously some people should not work in customer service jobs

I received a really prompt and clear response to my query regarding my email. Fantastic customer service!

Had a small issue with a missing item in my parcel but the TK Maxx Team responded and resolved it really quickly. Great experience with their Customer Service.

A problem with delivery resolved promptly by customer services team.

Really nice assistant helped me out. Very good customer service every time

My experience of TK Maxx is always excellent. What let's them down is the use of Parcel Force as a Courier Service. They are the worst of the lot and invariably my purchases are not delivered when they should be.

Quick response to two queries and a refund on the way.
Shame as I would have loved the lamp, I guess I bin it now
Well done Isabelle, thank you.
Jo

Not happy with the outcome of the customer service online experience . after providing several information to resolve the issue and did not even provide a goodwill gesture voucher to compensate the issue.

T K Max was prompt in Comunicating when Wrong Item was delivered .. Sorted ... :)

Always enjoy shopping at TK Maxx, great variety, good value and you never know what you’re going to find! I’ve generally found the staff friendly and helpful too. My recent visit to the Nottingham store was particularly lovely, with excellent and very patient customer service. The lady who served us was incredibly patient and helpful. Definitely one of my favourite places to shop.

Young lad on till,so immensely helpful,,cheery,,helped me alot,,very patient,kind,on helping me down load the tkmax app t get the treasure card, bit tricky but he managed really well,so incredibly nice,polite,kind ,,reassured me I wasn't a bother

Shambolic! After receiving a reply from yr Richard, I called just now on number given by him...onlybto be HUNG UP ON BY MEGAN!!
Replied to another TKMAXX Employee who asked for receipt and more details but IGNORED by her too
TK MAXX YOURE A DISGRACE!!!

NOT WAY TO TREAT ELDERLY DISABLED LADY !
THE Bridgemead branch failed miserably today 28th September
At a minute or two before 1.30pm
at first floor level, their lift doors SMASHED into my mobility scooter as I was reversing out ! A lady, eith a pram and her son witnessed it ...the son was shocked too and asked me if I was alright....which is more than the response I got from James who had come in answer to my phone call - there arent any sales personnel upstairs. James gave me impression it hadnt really happened which left me feeling upset. Fortunately, my little service dog want hurt but it was close! I DID expect an apology at least! He went in and out of the lift and told me :"its working fine" More invalidation ! He took my name and number but I'm not holding my breath.
TK Maxx have a duty to enter the incident FORMALLY I honestly feel its been mismanaged
Its put me right off the store. Im 81 years old and disabled - I'm heavily reliant on my lovely scooter....but Im not impressed at the cavalier way I've been treated
I think I have an idea why the doors smashed into me but TK MAXX dont want to know....pathetic

Lexus understood my situation and dealt with issue immediately. Great online customer service. Glasgow staff were not sympathetic at all

Anna Maria providing very good and professional service.
She is so kind and respectful for customers.

It was excellent..whoever was in the call deserve 5 star

Absolutely unacceptable experience at TK Maxx Lakeside.
During my visit, I was nearly knocked over by an unsupervised child wearing Heelys who skated directly into my path at speed. There were no parents in sight, no staff intervention, and no acknowledgement that this behaviour poses a clear safety risk to customers. As a result of this incident, I am now suffering from severe back and hip pain.

A retail store is not a playground, and TK Maxx has a duty of care to ensure a safe environment for all shoppers. Allowing children to race around the shop floor without supervision is negligent, and it is astonishing that no public announcements or staff guidance are in place to remind parents to control their children.

I will be contacting TK Maxx formally regarding this matter. It is about time the company addressed this ongoing issue and took responsibility for maintaining a safe shopping environment