Titan Airways Reviews 74

Titan airways operated a BA Euroflyer flight to Las Palmas, the crew were brilliant and very attentive, the plane had excellent legroom and was very comfortable compared to the older BA Gatwick fleet.

Once again thanks for all at Titan

Not recommended. The Titan flight itself was fine. But a very disappointing check-in experience indicating substantial skillset and customer service gaps. The basic problem is that the check in ground staff don’t know what they’re doing.

Firstly my check-in bags were miss-allocated to standby creating a problem at the boarding gate (though fortunately more competent BA staff dealt with boarding gate who could fix it).

Secondly check-in staff were hopeless in dealing with an understandable plane re-routing (due to a backlog from earlier weather disruption). Our Titan flights were part of an Inghams ski package. And the airport our plane had been diverted to (Grenoble) was no further from resort destination than the originally scheduled Chambéry destination. So the obvious solution which Inghams implemented was to send the transfer coaches to pick us up at Grenoble instead of Chambery. However the Titan staff took it upon themselves to miss-advise passengers that we were legally required to be bussed to Chambery first before proceeding to our destination and were adamant that Inghams would not and could not send transfer coaches to Grenoble. And kept doubling down on that despite escalation to the (sadly not very skilled) head of check-in at their Gatwick base. They also resisted suggestions that they should check the situation with Inghams rather than continuing to provide non-sensical information. And even when we contacted Inghams ourselves to get correct information on the rearranged transfers and informed Titan staff of this they were entirely unapologetic and didn’t even recognise that misinforming passengers about something they could easily have checked was a concern.

The result was a lot of unnecessary stress and hassle that Titan could easily have been avoided with ground team competency.

We were booked on a British Airways flight coming home from Rhodes, instead we ended up on Titan Airways. We receieved no email to say it would be a different airline and neither of us had even heard of this airline. We were sat at the back of the plane, the only way I can describe it was like cattle. Neither of us have ever enjoyed a flight so little. The plane was warm and stuffy, there was no room on the seats to do anything (including move), the plane absolutely reeked of dirty feet, no rubbish collected from us before landing, despite asking for it to be taken and being told "I'll come back". Absolutely horrendous flight and I hope that I never have the displeasure of flying with them again.

Advised of change should of been B.A flight but they subcontracted to Titan.Good all round experience professional cabin crew noticeably well presented polite and professional efficient cabin service throughout the flight.Thank you

We had booked with BA on flight BA2660 to Faro on 5th October 2025 and the evening before our flight received an email from BA to say there had been changes to our flight the following morning!!!! We would be travelling with Titan Airways - who are they we wondered. Couldn’t get on to the BA site, well I could, but only in German. Not happy, but what choice did we have. Paid BA premium price to get this sort of last minute, no real option treatment.
No need to have worried, all the crew on the Titan plane were excellent, the seats were in a slightly reclined form (not bolt upright like BA) and the legroom was great in ordinary seats (no extra payment for this). The captain and second officer were very informative in a welcoming manor and the cabin crew were excellent throughout the flight.
My hope is that when we book a flight with BA in future that the same happens again, as this was essentially a free upgrade and therefore well justified the BA premium price.

I didn't know they were a charter airline. It do explained the polite, helpful and energetic air stewards. I wish BA would use them more often.

Hi, just flown from Menorca on BA2677. The cabin crew were good however I'm not sure the flight captain was fully clear about why our flight was delayed by over two hours even though we were embarked only 20 minutes later than scheduled. We were told our flight was delayed due to heavy rain at Gatwick and the southeast that had caused chaos across London airports. Fair enough, but we all started to check Gatwick arrivals and there weren't any delays apart from our flight. In fact, the Easyjet flight that left 15 minutes before us actually landed whilst we were still in Menorca. Lastly, on arrival at Gatwick I asked several workers about the "awful weather and rain storms" they had experienced during the morning. No of them had. I'm confused.

At first, when I learned that the flight from Rome to Madrid with Iberia would be operated by Titan, I was a bit skeptical. However, thanks to Michele I quickly changed my mind. From boarding to landing, he impressed me with his professionalism, kindness, and warm smile, which made the journey truly enjoyable.
Kudos to him for the passion and dedication he shows in his work!

We flew Titan Airways from London Gatwick to Verona in Italy. Without permission and once we were all locked in the plane they announced they were going to spray us all with insecticide, which they did, even the babies. They said if we didn’t want to breathe it we could put our hands over our mouths! I guess we breathed it all the way to Verona. They didn’t say what insecticide it was or what it was for. Appalling! There were many children and babies on that flight!

BA, were unable, for whatever reason, to fly us to Catania and as our good fortune would have it, Titan were asked to step in. And we were delighted. The staff were kind, courteous and smiled; BA staff, take note. The plane was new and clean.
Titan Management, Please fly from Heathrow. As a business traveller, I would chose you over BA anytime; your service was impeccable.

Titan A320 and Titan crew Gatwick to arreciefe charter from BA. Sooooo much better than BA, and far more comfortable than the budgets. Recommended.

Titan operating BA2655 from Alicante to Gatwick today. We were in Business Class. The crew, service and the food were really good (probably best airline food I’ve had). Late leaving. Arrived on time. I am also thrilled beyond words that both the Captain and the First Officer were women. So refreshing. Well done Titan Airways. And a shout out to Lucy and Amanda leading the way for female pilots.

TUI charter LGW-CHQ (Chania, Crete) end May 2025. Was very impressed with the aircraft A321. Legroom was amazing for short haul and fwd toilet was huge! Very comfortable flight. A mix of titan/TUI crew. All very friendly. Absolutely does not compare to a cramped Ascent aircraft on the way home!

The crew, including pilots, were so friendly, positive, happy, informative and helpful. Mark and Maisie were looking after all the passengers needs and were above and beyond what was required… a pleasure to fly with! Thanks so much.

Probably better than the BA flight I booked. Plane had more legroom, service was great and overall was a really positive experience.

BA replacement flight from Palma to Gatwick. We were in business class and had great service throughout the very smooth flight. Seats were comfortable. Food was good and staff were great. My sister had left her iPhone on a seat at the gate and the crew got it brought over on the last bus from the terminal. Luckily it had been handed in to the gate crew. All in all I was impressed with Titan and their crew.

In most respects the flight was decent apart from the fact the seats do not recline at all, legroom seemed less than the equivalent BA plane ( A320 ) and the dropdown table is tiny, not enough room to eat food and have a drink. Staff were helpful and freindly but didn't seem enough of them, only one drinks trolley for the whole cabin, took forever to get from the front to row 23.

Was on a replacement BA flight to Cyprus. I have to say it was one of the best flights I've had with an airline. The flight itseld was very smooth, the seat was more comfy than BA and the staff were great. We even left late and arrived early so can't complain!

We were on a replacement BA flight to Lanzarote on 18th March. Agree with other people aircraft more modern & comfortable than BA. But we had over an hr sitting on the tarmac at Gatwick whilst luggage was moved from the front to back hold due to the aircraft not being full & uneven weight distribution. Surely this was known when bags were loaded & could have been actioned then or asked passengers to move? Such a frustrating experience & in all my years travelling never experienced that before. Maybe I have been lucky but others said the same. This was already on top of a delay. Not much better experience travelling home as some passengers were boarded then a lull for 40mins or so before more boarding?. Then as we get on board the flight attendant basically tells everyone to get to their seats quickly as our slot to leave is in 5mins. That was never going to happen. Once doors closed & we were thanked for being speedy the Pilot says we missed that slot & now a2hr delay! Incredibly 20mins later we were air bourne. The sceptic in me thinks he said that to make the original delay seem acceptable.

The replaced BA flight from Gran Canaria , Mon 17th March 14.50 was excellent.
The air craft was clean and the staff were amazing. So helpful and friendly.
A big shout out to Jess and Pete who went above and beyond to make us feel comfortable and offering fantastic service.
Thank you