Tip de Bruin Reviews 1,206

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

First time ordering from here and a beautiful experience already. Received my product within 2 days of placing the order!

Rated 5 out of 5 stars

Very good, good price, always informed about my parcel. I highly recommend it!

Company replied

Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store
  3. Shoe Store
  4. Streetwear Store
  5. Sunglasses Store
  6. Women's Clothing Store

Information provided by various external sources

Natuurlijk kent u ons al meer dan 60 jaar van onze uitgebreide collectie smokings, avondkleding en trouwpakken. Maar wist u ook dat wij al jaren de trendsetter zijn in de meest modieuze jassen, sneakers & jeans en meer van alleen de allerbeste labels? ...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolute worst company in NL!

If you decide to use this terrible company online don’t pick trunkrs, tip de bruin allow it to be stated on their checkout page that by selecting them, it will be next day delivery, this is just 100% lies, no way this shambles of a company could provide that service that only a competent company could achieve

I won’t use this tip de bruin again after this experience (still ongoing)
If you want to avoid being disappointed that delivery drivers from trunkrs are stealing the high value clothes your paying your hard earned money for and tip de bruin want to avoid blame, so the customer (you and me) gets nothing, tip de bruin get their money and the thief gets new clothes your paying a lot of money for, for free. you get nothing but meaningless, fake apologies while waiting ten more days on top of the initial 7 days and lots of emails to get to that point, absolute joke! Disgusting to be honest.

If you buy clothing and realise its faulty when you get home rest assured tip de bruins solution isn’t to refund you like any decent company, no they hit you with a gift card for their shop so you can buy something else that’s faulty

This wouldn’t happen when shopping at the Bijenkorf

Edit in response to your reply:

how very stupid are you to broadcast how you treat customers 😂 a fully deserved apology for your errors followed by an insult that my custom is not good enough for tip de bruin, well I’m afraid In reality its the opposite, your company is not worthy of me as a customer, or anybody else in my opinion 👍🏻
after dealing with your company it’s not surprising, I knew it was run by fools anyway.
In that case refund me my money now then, don’t make me wait 18 days for your stupidity.
Finally,
Don’t worry I wouldn’t use you crooks again anyway, trunkrs said they never physically received the parcel and you expect the customer to just accept both of your incompetences? By the way I’ve kept every email and I will make sure I spread it far and wide, good luck in the future, fools!👍🏻

Update: I write this on the 11 February now almost a full month later and still no package or refund from this bunch of thieves, yes thieves because until I get my refund you’ve more or less stolen my money, even consider using this company and you deserve all you get, most amateur company I’ve ever experienced. Reputable 😂 don’t make me laugh, cowboys is more appropriate.

13 February the 30 days since I paid is up and this bunch of thieves still won’t refund the money, you literally couldn’t make this up🤦🏻‍♂️ lawyers involved now so unless you think this type of thing is amusing I’d stay well clear.

14 January 2023
Unprompted review
Tip de Bruin logo

Reply from Tip de Bruin

Hello again Ross, as we said before;

We are sorry that you have to deal with this unfortunate situation, our sincere apologies. We are doing our best to solve your problem as soon as possible. We are trying to get the items back you ordered. You are dealing with Tip de Bruin so you don't have to worry about your money. Of course you will get your money back, so we are pretty irritated you are calling us fake and thieves.

We will solve the problem as soon as possible.

And please, in the future , buy your clothing at the bijenkorf! (and stay as far away as possible from Tip de Bruin)

Rated 5 out of 5 stars

Very good

Very good, good price, always informed about my parcel. I highly recommend it!

8 January 2023
Tip de Bruin logo

Reply from Tip de Bruin

Thank you so much! Enjoy your Woolrich coat.

Rated 5 out of 5 stars

Good

Good customer care that was able to find a solution to solve the problem.

7 December 2022
Tip de Bruin logo

Reply from Tip de Bruin

Merci beaucoup!

Rated 1 out of 5 stars

Wrong size sent, no apologies, had to pay for return

I wanted a size 54. On the Tip de Bruin website, only S, M L, XL sizes could be ordered. According to the site 54 was XL and I ordered that size. However, I received 52. I had to return at my own expense. I requested an exchange with size 54, but instead received a refund (without ever any communication). This is not the level of service I expect.

19 April 2022
Tip de Bruin logo

Reply from Tip de Bruin

Good afternoon, thank you for your review.
When we received your return package, you've explicitly notified on our return form that you already had ordered a size 54.
In other words; the 52 will be returned and you will receive the purchase amount back just like a normal return.
Apparently this is based on a misunderstanding.
Nevertheless, we wish you a good weekend and we look forward to seeing you again!

Rated 5 out of 5 stars

Super service

Super service , en altijd feedback

14 April 2022
Tip de Bruin logo

Reply from Tip de Bruin

Fijn om te lezen dat u onze service waardeert. Wij wensen u veel plezier met de aankoop.

Rated 1 out of 5 stars

rot muts

rot muts
ughhhhhhhhhhh

22 December 2020
Tip de Bruin logo

Reply from Tip de Bruin

Hallo Mika,

We begrijpen niet helemaal deze 1-ster review. We hebben geen klacht van jou ontvangen per mail of telefonisch. Wat is er mis met je Stone Island muts? Is deze niet Stone Island genoeg? Waar kunnen wij jou mee helpen?

Ik hoor het graag!

Met vriendelijke groet/kind regards,
Joyce

Rated 5 out of 5 stars

Fantastic shop and people

I am from the uk and had went online to order from them because found them on Instagram! And I swear couldn’t ask for a better team that have amazing customer service skills (you don’t get that very often) they helped me with loads of questions. I had just an amazing experience! Thank you so much Tip de Bruin :)

19 December 2020

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