Timberwise Reviews 

This review is specifically for **Forrest Hamilton** who is a surveyor for Timberwise in the Edinburgh area.

Absolutely brilliant experience, Forrest came across as very knowledgeable, took time to explain the nuances of damp and how to measure it accurately.

Furthermore, his advice was completely impartial. I have heard some horror stories about damp proofing companies and had my guard up a bit, half expecting to be hard sold on a damp course.

Thankfully my fears were unwarranted.

Forrest did find some damp in one of the external walls but said that he would not be recommending a damp proofing course because it was not warranted in this situation, and further took time to explain to my contractor how to do the remedial work to the plaster to resolve the issue.

Overall really impressed with Forrest from Timberwise, would not hesitate to recommend.

Excellent experience with Timberwise. We are buying a property in which had damp mentioned in the home reports. Forrest from Timberwise came out and the home seller said he was great. Very thorough and explained everything. We got an immediate update which enabled us to go for the house. I have also dealt with Kerri McFadden and customer rep and have received first class service from her. So helpful and goes above and beyond what’s expected. I would highly recommend this company.

The technician, James who came to do the work could not have been better. He rang on his way to confirm eta and parking etc in Cowley Oxford and his communications were superb throughout the two days. He worked really hard and stayed late on day one to ensure the job would complete on time. He did a good job and is a real credit to the company on account of his professionalism and customer care.

I’m really glad Stewart from Timberwise came by to verify what type of mushroom is growing out of our floor. Google searching had me worried dry rot would destroy our property.

Stewart answered my questions and got us on the path to a solution. And luckily this time it wasn’t dry rot!!

Five stars. ⭐️⭐️⭐️⭐️⭐️
Recommended.

Professional and honest, what else do you need?

I contacted Timberwise for the free survey on a property we are in the process of renovation. Free normally means a quick in and out. Quite the opposite! I met a lady called Carla Gonan who straight away diagnosed the problem with the chimney breast in the property. Carla then proceeded to carry out a comprehensive survey of all the other issues. The survey lasted over an hour and the report arrived promptly afterwards. Thanks Carla Gonan for all your help and knowledge in diagnosing the issues.

I was selling a property and potential damp came up in the survey, this survey was done in the winter months when everyone has a bit of condensation. My buyer got Timberwise round to look at the property who quoted about £15k worth of work will need to be done for rising damp. THERE WAS NO RISING DAMP IN THE PROPERTY. There was no water tide marks or rotting skirting boards, the walls were pristine that Timberwise said had damp issues. Funnily enough one of the walls that apparently needed treating stopped at the door frame to the understairs cupboard, how would a timber doorframe stop rising damp and why wouldn't you also treat the wall that continues under the stairs? Would it be too much of a pain on a fake job?
I already had documents from the previous damp proof course that was done on the property, but Timberwise just told my buyer that it must have failed ( rather than admitting they're liars) Needless to say my buyer pulled out.
My new buyer had a survey done and THERE WAS NO MENTION OF ANY DAMP, BECAUSE THERE WASN'T ANY!!!
Timberwise is an absolutely disgusting company that cost me thousands based on their lies.

Dry rot was found in our home in Glasgow. Stuart diagnosed the problem immediately and was always on call throughout the process while his team - Mark, Liam & Thomas worked extremely professionally in our home. All round very happy with the job that was done in a timely manner. Will use again in the future if needed.

Great Job of waterproofing our basement project in Glasgow. From the initial consultation with Stuart to the implementation by Mark and Liam, the Timberwise team were super professional and friendly. We are confident that they did a great job given us the reassurance that we wanted. Thanks guys.

Lewis and Colin were 5 star lads. Excellent work and really friendly! Thankyou!!

Being in the unfortunate position of having dry rot I obtained various quotes to carry out repair works. From start to finish, Timberwise surveyor Scott Heggie fully explained the works, treatment and also the downside of potential dust mess when taking down floors and ceilings in an old Victorian sandstone property. The delivery team of Mark Ross, Thomas McAlpine and Liam Ross arrived on day one and set about putting down protective covers to protect flooring, radiators, window ledges, doors etc. The team were excellent arriving at 8 am every morning and setting to work immediately and working continuously all day - all debris removed daily. 7 days later works completed, and although there was significant dust from deafening and plaster removal the guys left the rooms in perfect condition. Thoroughly recommend Timberwise for a very professional job.

We have moved to an old house that needs a lot of timber maintenance and repair and I'd say without hesitation that Timberwise are our trusted partners on this journey. We've had the same surveyor, Marc and the same on site craftsmen, Aiden and Jack and they are a great team: sharing their knowledge and expertise as well as completing the remedial work which has been significant. Their manner is kind, courteous and professional, they turn up when they say they will and their quality of work and wood craftmanship has transformed the horribly neglected, rotten, hole-ridden outside beams of our home to a condition that makes me smile every time I look at it. I recommend this company based on our experience which has been consistently great. You feel the team cares about the task and nothing was too much trouble .. including working around and through quite a few feisty climbing roses!!

We had a damp survey carried out, and followed this survey up with a damp course from Timberwise. The Timberwise worker (Donald) that did the damp work was very kind and thorough.

Midlothian, near Edinburgh: Forrest Hamilton came to conduct a damp survey to provide advice and a quote on remediation. Unlike other surveyors he came (a) free of charge, (b) with a moisture probe (more expensive than a meter) and (c) got down on his hands and knees to investigate. Apart from one other surveyor, no other surveyor came so prepared, active and well informed. He educated me more on the conditions for dry rot which l had thought I knew all about. The upshot is he explained that I had done everything right and there was no longer any potential for rot, also showing my moisture reader was giving readings 5% too high! He was here an hour and I was not charged. Yet l now have peace of mind. Highly recommended.

I'm making the effort to write a review to specially thank Craig Jones of Timberwise's Bristol branch. We had him in to do some damp-proofing and plastering. Really happy with the work and he did. He was super considerate and an absolute gent. Would definitely use Timberwise again.

This review is for a damp survey carried out on 17/5/24 by Senior Surveyor Andy Clarke at Timberwise.
Andy very quickly diagnosed the cause of a longstanding damp issue and explained the best solution to remedy it.
He understood the concerns put to him regarding both the cause and the remedy, and took the time to address these with comprehensive advice and guidance - including photos and web links on best products - all in a way that was easy to understand, so incredibly helpful, and much appreciated.
I would highly recommend Andy Clarke at Timberwise for his highly knowledgeable, focussed and down-to-earth surveying, carried out with utmost professionalism and impeccable personal skills.

Fantastic service from Timberwise for the work dry rot work they did on my parent’s house. Communication was swift and detailed every step of the way. Contractors were always on time, professional, courteous and explained every job in detail.
I can’t thank Timberwise enough for a stress free process!

Since moving house 18 months ago we have experienced occasional musty smells in one room. Having had a great experience with Timberwise in a previous house we again turned to them. Forrest Hamilton came out within days and surveyed the situation (for free) and on this occasion it was something simple we could sort ourselves. If we have any issues in future we will definitely turn to Timberwise.

I was very inconveniently required by my mortgage provider to have a Damp & Timber Survey carried out on the property that intend buying before they would release the funds. Initially I was very concerned that any survey company would have an absolute field day with unnecessary recommendations. I was very tempted to go with an independent surveyor as they don’t actually carry out any works recommended so have no irons in the fire and not trying to look for work.
The one independent surveyor that I found who was available was from out of the area and very pricey. After some consideration and trepidation I decided to go with the much more reasonably priced Timberwise and just see where the chips may fall. Well it turns out that I had no reason to worry at all. Right from the beginning I was helped by Luke Stevenson who was absolutely brilliant and even found me an earlier date. He answered all my emails and was forthright with all information. The surveyor who was assigned to carry out the survey was equally brilliant. His name is Marc Manton and he did an amazing job. I asked if he could telephone me once he had completed the survey if possible to give me a brief summary of his findings. Well he did telephone me the same afternoon and gave me a very detailed and concise verbal report which gave me much peace of mind until I received the very detailed written report a few day’s later.
Anyway, it turns out I had no need to worry. They did find a few concerns but all were relevant as I identified them myself when viewing the property. All I can say is that I am most impressed with their honesty and wouldn’t hesitate to recommend them to anyone. A very satisfying experience indeed. Well done Timberwise. I thank you.

Excellent communication, friendly and efficient service. The team at Timberwise were brilliant, working in a dark, damp cellar, going above and beyond the call of duty ! Thanks for a great job.

Tim the surveyor, was helpful in confirming that we had a woodworm problem, made suggestions about the best way of dealing with it and followed this up with a detailed report and quote.
Matt, the technician showed up on time, was friendly and helpful and did a good job spraying our wooden floor with the woodworm treatment. I also had a very good experience dealing with Anouska in the office, so overall I'm very happy with the Timberwise service.