Contacted Timberwise regarding wet rot to timber floor joist causing floor to drop in my 2 bed terrace house. Spoke to Kerri who was very helpful and gave all details. Surveyor Mark Quinn arrived at a... See more
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Review summary
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Reviews shaping this summary
Keith Wilcox (Yeovil Branch) came to my house this morning to identify if I had a woodworm problem in my front of house windows and frames. I was relived to find I have not got an infestation problem... See more
Company replied
We engaged Timberwise to apply a woodworm treatment in our loft. The communication and service was excellent throughout. The contract manager Mark gave us very clear and detailed information prior... See more
Company replied
Felt supported throughout the process. Jack visited multiple properties with us before we purchased and it always felt like he was on our team. He clearly explained what he saw in a way that we unders... See more
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Company details
Written by the company
Timberwise is the UK’s largest privately owned, family run, Property Care Company and that is something we are hugely proud to say. Our service offering spans nationwide with Timberwise branches across the country. Not only does this mean we can offer a quality services we are proud of to every home in England, but it also means we have critical local knowledge no matter where you live. Our professional experience has been gained over 50 years and is backed up by long term guarantees. We provide Property Care and Preservation services for both domestic and commercial properties so no matter what the scale of the issue may be, our experts have the knowledge and skills to make your property great again. Our services include, Basement Waterproofing, Dry Rot, Wet Rot, Damp and Woodworm amongst many more. Your property is likely to be the largest single investment you will ever make and with Timberwise you will have the peace of mind that professional excellence comes as standard. You can trust Timberwise to provide you with the ideal solution for all your property preservation needs.
Contact info
1 Drake Mews, CW9 7XF, Northwich, United Kingdom
- 0800 99 11 00
- hq@timberwise.co.uk
- www.timberwise.co.uk
4.6
Excellent
326 reviews
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Professional, courteous, staff
Martin from Timberwise came out and completed a full survey on the property he was very professional advised on the best course of action to stop the water ingress, the quote came back in a very expedient time. From survey to starting on site three weeks and the tradesmen where fantastic, I highly recommend Timberwise for the professional standards they offer and the peace of mind insurance backed guarantee offered . Regards. Jeff Coupar
1 October 2025
Unprompted review
Reply from Timberwise
Thank you, Jeff, for your kind and detailed review. We’re so pleased to hear that Martin provided a professional and helpful survey and that the work was arranged and completed so efficiently. It’s great to know our tradesmen made such a positive impression and that you feel confident with the insurance-backed guarantee. We really appreciate your recommendation and will be sure to share your feedback with the team.
Timberwise have been an excellent…
Timberwise have been an excellent company to deal with start to finish. The office staff were polite and accommodating and the surveyor was brilliant. I assumed a plaster problem, perhaps rising damp and expected an expensive damp course quote. The surveyor noted that the problem was an external guttering problem and suggested having this fixed to see if the problem is resolved before spending thousands unnecessarily. The surveyor even managed to fit in a quick inspection with a neighbours fault, offering free, informed advice. Amazing service, and if I find that I do need a damp course long term, I won't hesitate to go back to Timberwise.
9 October 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review Julie. We’re so pleased to hear that your experience with Timberwise was positive from start to finish. It’s great to know our team were polite and accommodating, and that the surveyor took the time to give honest, practical advice that helped you avoid unnecessary expense. We really appreciate your kind words and look forward to helping again should you ever need us in the future.
We had Timberwise carry out wet rot…
We had Timberwise carry out wet rot treatment at our property , they were thoroughly professional from start to finish , Forrest Hamilton is very professional and goes that extra mile to ensure great customer service, Dale who assisted Forrest in carrying out the work is also a credit to the company.
17 September 2025
Unprompted review
Reply from Timberwise
Thank you for your feedback Douglas. We’re delighted to hear that your wet rot treatment was handled so professionally from start to finish. It’s great to know that Forrest went the extra mile to deliver excellent customer service and that Dale’s support helped ensure the work was completed to a high standard. We’ll be sure to share your kind words with them both
Timberwise sent Cameron to sort our problems
Cameron did a great and efficient job installing doc and hacking out wall and replastering. Very polite and tidy and everything cleaned up after him.
3 October 2025
Unprompted review
Reply from Timberwise
Thank you for your review James. We’re pleased to hear that Cameron carried out the installation and replastering efficiently and to a high standard. It’s great to know he was polite, tidy and left everything clean and orderly.
Excellent
From Colin the surveyor coming and giving advice to the joiner coming and mending and treating the beams everything was done faultless which is rare these days .
Would definitely recommend
12 September 2025
Unprompted review
Reply from Timberwise
Thank you for your review. We’re really pleased to hear that Colin’s advice and the joiner’s work on your beams made the whole process feel faultless. It’s great to know everything met your expectations, and we truly appreciate your recommendation.
Great service from survey to finish
Great service from survey to finish.
Steve B a multi skilled and knowledgeable craftsman was excellent and very accommodating working with our electrician and adjusting details we required to finish the job off.
3 September 2025
Unprompted review
Reply from Timberwise
Thank you for your kind review Mick. We’re glad to hear the whole process went smoothly from survey through to completion. It’s great to know Steve’s skills, knowledge and flexibility made such a positive difference, and we’ll be sure to pass on your feedback to him.
My experience with Timberwise was very…
My experience with Timberwise was very professional from initial survey to the operative who carried out the works. The operative was very concientious & when faced with a problem overcame it in a workmanlike manner. He was also very clean & tidy, not easy with this type of work in a newly fitted kitchen.
Richard
29 August 2025
Unprompted review
Reply from Timberwise
Thanks for leaving a review Richard and the feedback on your experience. Much appreciated.
Rodney came round to do a survey and…
Rodney came round to do a survey and inspection of our property and 2 other people told us we had a rising damp issue. Rodney was very thorough and explained everything he was doing. He also was the only person who did a drill test and inform us that we don’t actually have a damp issue. He said he will write us up a full report advising us of the plaster we need to use to fix the issue. Very happy with the service
14 August 2025
Unprompted review
Reply from Timberwise
Thank you for your review Kayleigh. We’re really pleased to hear that Rodney’s thorough approach gave you clear and accurate advice. It’s great to know he took the time to explain everything and carry out the right tests to get to the root of the issue. We’re glad you’re happy with the service and the guidance provided.
The Timberwise Report has been a gamechanger.
The cost of the report from Timberwise was excellent value for money. The inspection of my property was comprehensive/thorough and the report was excellent. I am now able to get quotes for the repairs required based on an accurate assessment of the work needed. I do not have to rely on the trades folk making their assessment, which from previous experiences has not always been accurate. I definately will be using Timberwise again.
21 July 2025
Unprompted review
Reply from Timberwise
Thank you for your great feedback Vanda. We're so pleased to hear that the report made such a positive difference and provided the clarity you needed. It's good to know you found the survey thorough and the report useful for moving forward with the right repairs. We really appreciate your comments about the value and are glad to hear you'll be coming back to us in the future.
knowledgeable, polite and thorough
Martin arrived on time and was professional courteous yet down to earth and very knowledgeable. He gave a thorough assessment and explained options in a way which was easy to understand.
25 July 2025
Unprompted review
Reply from Timberwise
Thank you taking the time to leave a review. We're really pleased to hear that Martin made a great impression and that you found his approach professional, polite, and easy to follow. He always aims to offer clear, helpful advice and a thorough service, so it's great to know that came across. We appreciate you taking the time to share your experience.
Great information and no pushing for work
Keith came around and assessed the level of damp in our cellar which had previously been raised as a concern by a surveyor. He took measurements showed us the minor issue we had and recommended that minimal works were needed. He did provide some advice on what may help improve the airflow in the cellar but made it clear it was completely optional. Very professional and gave great unbiased advice.
23 July 2025
Unprompted review
Reply from Timberwise
Thank you fortaking the time to leave a review Alexander. We're really glad to hear that Keith provided such a clear, professional, and no-pressure assessment of your cellar. It’s important to us that customers feel informed and confident in the advice they receive—without feeling pushed into unnecessary work. We’ll make sure to pass your comments on to Keith. If you ever need further help or advice, we’re here when you need us.
Excellent from start to finish
Our buyer had a homebuyers survey on our property which noted some areas with high damp readings so we arranged for Timberwise to carry out a damp survey & report, and advise on any remedial works needed.
They are really easy to get in touch with, the team who answer the phone are friendly and helpful. The survey was cheaper than all other companies we enquired with and we found them the most upfront and easy to arrange things with.
Our surveyor Thomas Knight was prompt, down to earth and helpful -- he confirmed that we indeed had no issues with damp and no remedial works needed. He could've easily pushed us a damp proofing treatment but instead he was totally upfront and honest that nothing was required -- that's how you know this is a company based on integrity and good service rather than money making.
We were advised a 3-5 day turnaround for the report however we received it in under 36 hours and the report was exactly what we needed.
Many thanks to Thomas and the team at Timberwise -- we hope to not need your services again, but you will be our first choice if we do.
21 July 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review. We're really pleased to hear that your experience with Timberwise was such a positive one—from the initial phone call right through to the survey and report. It's good to know that Thomas provided honest, clear, and professional advice, and that our team’s transparency and quick turnaround gave you peace of mind during what can be a stressful time when selling a home.
We’ll be sure to pass your kind words on to Thomas and the rest of the team. Should you ever need us again in the future, we’d be more than happy to help.
Donald - damp proofing superstar! Amazing service.
Donald did an amazing job damp proofing our walls, then plastering over them. He is also a lovely chap to boot, and would absolutely recommend him to anyone for great banter and a job very well done! :)
16 July 2025
Unprompted review
Reply from Timberwise
Thank you for your fantastic review. We're so pleased to hear that Donald provided such excellent service and delivered high-quality damp proofing and plastering work. It’s always great to know our team not only does a great job but brings a positive attitude to site too. We’ll be sure to pass on your kind words - and the praise for the banter - to Donald. Thank you for your recommendation and for choosing Timberwise.
Woodworm treatment
Richard and Matty gave our loft and garage treatment for woodworm after finding active woodworm in the garage roof. The team were polite, efficient and friendly, they cleaned up well after themselves, all good.
7 July 2025
Unprompted review
Reply from Timberwise
Thank you for your review. We're glad to hear that Richard and Matty provided an efficient and friendly service while treating your loft and garage for woodworm. It's great to know they left everything clean and tidy afterwards. We’ll be sure to pass on your kind words to them both. Thank you for choosing Timberwise.
Timberwise - 5 Star Service
Timberwise were contracted by our insurance company to undertake repairs to the Solum of our property. Communication prior to arrival was first class with Chris stepping us through all proposed works via the telephone. Simon was then assigned to complete the works, we found him to be very polite and courteous and worked tirelessly whilst on site. He completed all works to a very high standard whilst taking every effort to ensure the rest of the house was unaffected by the works. Upon completion he then stepped us through all elements of the repair with images provided to demonstrate the work that was done. We cannot thank him again for the professionalism demonstrated whilst at our home. My wife and I would not hesitate to recommend Timberwise.
25 June 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed and thoughtful review. We're very pleased to hear that your experience with Timberwise, from the initial communication with Chris to the completion of the work by Simon, was so positive.
It’s great to know that Chris kept you fully informed from the outset, and that Simon carried out the repairs with such professionalism, care, and attention to detail. We're especially pleased that efforts were made to protect your home throughout, and that Simon took the time to walk you through the completed work with clear explanations and supporting images.
We’ll be sure to pass on your kind words to both Chris and Simon. Thank you again for your recommendation and for trusting Timberwise with your home.
Great service and great work
I received tremendous support from Forrest Hamilton at Timberwise Scotland, who had the patience of a saint answering an endless stream of annoying questions from the insurance company. The insurance claim approval process dragged out for nearly a year, and Forrest kept dealing with it with a great attitude.
When it came to the main work, which was horrifically messy and dusty, Ricky did a great job protecting our flat and minimising dust migration.
Finally, Jordan came to finish off the job (after plastering and cornice reinstatement by others) with some joinery work, which was top notch. Super friendly guy to boot!
Laura Ross, who coordinated the works, was also very friendly and helpful.
Overall, it went very smoothly with Timberwise, and I'd happily use them again (although I hope I won't have the need to!)
2 June 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to share such a detailed and generous review. We're really pleased to hear that Forrest, Ricky, Jordan, and Laura all played a part in making a challenging process more manageable for you.
Forrest’s patience and professionalism throughout a lengthy insurance process is truly appreciated, and it's great to know Ricky took such care to protect your home during the messy stages of the work. We're also glad to hear that Jordan’s joinery work met your expectations and that Laura kept everything running smoothly in the background.
We understand how disruptive this kind of work can be, so it's great to know it was handled with care and consideration from start to finish. Thank you again for your kind words and for choosing Timberwise Scotland. We hope you won’t need us again any time soon—but should you ever do, we’ll be here to help.
The Timberwise technician that visited…
The Timberwise technician that visited our house was Chris Ricketts. Chris was with us 7 days in total. Each day Chris was prompt, courteous, worked extremely hard during some very hot weather and left the house clean and tidy at the end of every day. His work was exemplary and we are very pleased with the finish of the treated walls. If you are using Timberwise in the South East be sure to ask for Chris!
25 June 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review. We're delighted to hear that you were so pleased with the work carried out by Chris Ricketts. His dedication, professionalism, and attention to detail—especially in challenging conditions—are very much appreciated. It’s great to know the treated walls were finished to such a high standard and that your home was left clean and tidy throughout. We’ll be sure to pass on your kind words to Chris. Thank you again for choosing Timberwise and for your recommendation.
Good impartial advice.
We’d had bad experience of a previous timber company who changed us for a non report and wouldn’t answer our complaints so we were cautious when Keith arrived to check our woodworm issue. Keith the surveyor was courteous and professional. He said that the problem was not active and didn’t try to talk us into any expensive (and unnecessary) treatment. This was professional and impartial advice with no upselling and I’d be happy to recommend Timberwise to anyone.
24 June 2025
Unprompted review
Reply from Timberwise
Thank you for your review and for sharing your experience. We're really pleased to hear that Keith was able to provide clear, honest, and professional advice, especially after the difficulties you'd had with a previous company. It's important to us that our customers feel confident and well-informed, without any pressure. We’ll be sure to pass on your kind words to Keith. Thank you again for your recommendation and for choosing Timberwise.
Absolutely superb service from the…
Absolutely superb service from the whole Timberwise team from start to finish. Special mention to Kevin who was neat and tidy, super friendly and the finish of the work completed was second to none.
Highly recommend
5 June 2025
Unprompted review
Reply from Timberwise
Thank you for your kind review. We're really pleased to hear you were happy with the service from start to finish, and especially with the work carried out by Kevin. It's great to know you found him friendly, tidy, and that the quality of the finish stood out. We’ll be sure to pass on your feedback to him and the rest of the team. Thank you for your recommendation and for choosing Timberwise.
We have just had some damp proofing…
We have just had some damp proofing carried out and the service was so professional, tidy and efficient. Thank you for all those that worked on this project. Special thanks to Adrian, Kevan and Justin.
4 June 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave a review Jane. We’re so pleased to hear that you were happy with the damp proofing work and the professional, tidy, and efficient service you received. We’ll make sure to pass on your special thanks to Adrian, Kevan, and Justin — Thanks again for choosing Timberwise.
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