Timber Composite Doors Reviews 

Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterplate and changed the threshold size post survey, which was no problem at all. Staff in the office are friendly and helpful. No pushy sales tactics unlike some of their competitors (Value Doors) who I can't get off the phone.

Lovely door which was delivered on time. The whole process was easy from beginning to end and the fitters were professional and knowledgeable as well as polite and friendly.i would highly recommend this company.

Very easy to organise, professionally carried out and very pleased with the resting

IF you live locally to Timber Composite Doors (TCB) so you are able to go in and speak to them face to face, I imagine you just maybe able get a half decent service; their main issue throughout has been their very poor communication.

There were issues with the designs of both doors; we were told that the design of stable door we had selected would not fit (after the survey) so they gave us a range to pick from. We did as suggested, and then were told twice, that these ones were also not available due to size restrictions. When we did finally select a door that would fit, their design came back with different colour glass, complete with lead work – neither of which we had selected. The final design for the other door came through with an electronic type lock – which we had at no time even looked at.

There were emails from several different people within TCB, and at times, it would seem as though they do not speak to each other, or look at the same mailbox as details had to be repeated on several occasions. One of the emails even came through with the details of a different company that they also represent, which was a little disconcerting.

When the doors were installed, there were a couple of snags (the surround of one door needed to be sorted, and a sticking lock on the other) that would need a second visit; this was understandable as these things happen. However, what I didn’t expect to happen is when TCB took the remaining 50% of the balance without even checking the jobs had been completed – and to the customers satisfaction – especially as the fitters has logged the works that still remained to be completed.

Before TCB would actually agree that a tradesperson needed to visit again, there was a disagreement about the ‘making good’ to the damage around the first door. Apparently, the TCB policy states they will not repair ‘inevitable damage’; when I read the T&C’s they sent me, this was very subjective.

On the 2 occasions that the sub-contractors needed to come back, they didn’t seem to have been told much about why they were here. On the first occasion, he thought he was here to replace the lock (which was correct), but knew absolutely nothing about the ‘making good’ around the other door. On the second occasion, they believed they had to take out and refit the whole door, when actually they were here to fill gaps at the bottom of the frame.

As I said to TCB, a lot of these issues, individually, would not be the end of the world, but the cumulative effect seems to display very poor customer services. Because if all of these issues, I would not recommend TCB to others.

As a regular specifier of doors and windows I found the ordering process to be easy and straightforward. Responsive assistance from staff and faultless delivery and receipt of the door-set. All very much appreciated.

The fitting by Martindales was done professionally and swiftly,before Christmas. The door has functioned excellently since installation

Great service from start to finished Job. Very happy with my new door.

Totally excellent
Exceptional quality
Perfect fit
Really looks the part
We are well pleased

Easy to plan and order. Good communications. Faultless installation. Nice quality door.

Excellent communication, service and
product - faultless. Very pleased.

Punctual, reliable, great product

I paid for their services 2 times. Around a year apart from each other.
The first time the guy came for the survey and measured my door. At the end of it he told me I should double check with the Council (freeholder) just to confirm I didn't need a Fire Door so I don't end up wasting money.
I then decided to end the process (£60 for the survey, fair enough).
The following year, after chasing the Council in vain for a year. I decided to just go ahead and start the process again and get the door anyway.
Although, they had all my details from less than 1 year before they told me I needed to do the survey again. The same guy came and did the survey (£60). Next day I was told that they wouldn't proceed with my order because they would need a confirmation in writing from the Council (even though I'm the leaseholder and it's my door).
So basically I have been robbed of £60.

Great quality door, fast delivery and good communication

Really quick delivery.
We love the quality of the door and colour!
Would definitely recommend using Timber Composite Doors.

Prompt delivery and nicely made door.

I am so pleased with the quality of my door, it looks GREAT ⭐️
Brilliant customer service when I rang with questions before I ordered.

Really pleased with our new front door and side panels, Quality is excellent. Communication prompt through all stages from surveyor to fitting. Wouldn’t hesitate to recommend.

Absolutely love my door from start to finish this company have given an excellent service. Highly recommend

The customer service was great. Very easy to order and Carla was very patient with me. Door arrived exactly the way I designed it.

My experience with Timber Composite Doors started well... but went fundamentally wrong... twice!

Planning to replace my front door, I did plenty of research and decided on TCD after reading online reviews.

I designed my door online at the end of August, and paid the 50% deposit. So far so good.

The first attempt to fit the door, on 27th September, failed as a completely different door to the one I had ordered arrived with the fitters. My door had gone to a customer in Luton instead of being delivered to Glasgow. I then had to wait three weeks for a new fitting date and for the correct door. The second attempt also failed as despite the door being the correct design, its orientation was the opposite to what I ordered and had paid a deposit on, meaning the door was hinged on the wrong side and would open the opposite way to what I had ordered. My original front door had been removed by the fitters who had obviously discovered the problem as they then disappeared into their van for a long while as they called in to advise the situation to Timber Composite Doors. I was eventually called by a Timber Composite Doors employee who explained the situation and a discussion followed about how the matter might be resolved. This included returning the door and waiting for the correct door to be manufactured and waiting for yet another date and a third attmpt for fitting, or; accepting the wrong door with a potential discount on the balance.

Accepting that door meant the lightswitch would be behind the open door. Not ideal as the new door would need to be closed before I can turn the lights on. The switch would need to be relocated and the hall redecorated. The initial offer of a reduction of £150 was insulting and I requested a manager to call me back. The fitters, leaving me with no front door, left to complete another job while the matter was being resovled as I was waiting for my call back. They returned some time later but I had still not received a call. I eventually called Timber Composite Doors and spoke to yourself. An offer of £350 was made if I accepted the door. The fitters said there was no time to fit the door on that day now and left after replacing my original front door.

Having discussed it with my wife and not wanting any further delays, I decided to go ahead with fitting the incorrect door and emailed you confirmation of this. A third fitting date was arranged for another two weeks time. I would still be left with work to do to relocate the lightswitch to the other side of the hall and redecorate. Jobs that would not have been required had the correct door been supplied as ordered. The second offer to reduce the outstanding balance by £350 will not cover this addtional expense so I will be out of pocket for a twice postponed installation with the wrong door turning up on both occasions.

I am pleased with the new door but the levels of incompetence I experienced getting it was frustrating to say the least.

Time off work, having to keep my dogs couped up while I had no front door for hours and undervalued compensation have left a bitter taste in the mouth.

I hope everyone else has better luck with their new door and I don't have any issues with mine!