Tiles360 Reviews 

200
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the tiles, describing them as stylish, durable, and wonderful additions to their home renovations. People also find the online ordering process straightforward, highlighting that helpful tile samples arrive very quickly to assist with design choices. Consumers note that delivery is generally prompt, smooth, and well-managed by a helpful team. Some reviewers were not happy with receiving damaged items, noting that an occasional box contained broken or chipped tiles. Additionally, a few consumers mentioned that shipping fees for smaller follow-up orders can feel quite expensive.

What people talk about most

Product

Clients share positive opinions on product, highlighting the stunning quality, beautiful styles, and great... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Quality

Users describe satisfaction with product quality, noting that the tiles look fantastic and contemporary.... See more

Order

Consumers experience mixed feelings regarding the order process, highlighting both positive and negative... See more

Service

Reviewers highlight positive aspects of service, describing the company as a joy to deal with. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile... See more

Rated 5 out of 5 stars

quick delivery liked getting a sample. Tiles lovely quality but tiler had problem pattern matching as slight difference. But they look really really great


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(200)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered four or five boxes of tiles…

I ordered four or five boxes of tiles and all seemed very efficient until they were delivered when I found that the majority of them were cracked! However, these things can’t be helped and when I contacted Tiles360 they were very helpful and arranged a new delivery and collection of the broken ones immediately. The delivery man was very nice and helpful as well, I’m sure that it was not his fault that they were broken. The next thing that happened was that my Tiler managed to forget where he had put one of the new boxes 🙄 and asked me to order one more box. He then discovered where he had put it and when I messaged Customer Services, they replied straight away with the cancellation and refund so their Customer Service is really first class - thank you!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

The tiles arrived in perfect condition

The tiles arrived in perfect condition, we’ve had 17 boxes of these tiles split over different deliveries and none of the tiles have been damaged at all. The tiles themselves are BEAUTIFUL and of a really high quality. Delivery was super quick too. Would definitely order from again.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round. Website really easy to navigate. Ordering process straight forward, delivery on time and delivered with care. Would definitely use again and recommend to others.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Online tiles

Placed an order one day and they were delivered the next day. The delivery man was very helpful and put them in my garage where I wanted them.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, great tiles

The whole experience from ordering was professional. Quick delivery, extremely well packed however we had couple of broken tiles on arrival, this was dealt with immediately and replaced following day.
Absolutely love the tiles ,and excellent customer service.
Thank you

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Delivery cost?

Ordered some samples. Arrived very quickly. Beautiful tiles, would have ordered but only needed 4 sq m. Found the delivery costs prohibitive.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Tile samples arrived very quickly and…

Tile samples arrived very quickly and they were great quality. I used all of them for my mosaic project, and would definitely order again when needed. They have great variety to chose from. Thank you Tiles360.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

very easy transaction

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but other than that great service.

15 December 2025
Unprompted review

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