Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacing broken delivery
Took a little persuasion, but the problem was resolved amicably. Replacement tiles have now been safely recieved with only one broken out of 16 delivered.
29 May 2026
Rachael resolved my issue instantly!
22 July 2026
Unprompted review
Service & delivery fantastic
Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered replacements or 50% off the 3 l chose the refund which they transferred over within a couple of days. Would definitely recommend them. Gill
1 July 2026
We cannot fault the service and quality…
We cannot fault the service and quality provided by Tile Mountain and Bathroom Mountain.
Both the porcelain tiles and Trepanels were excellent quality. Yet to fit the bath but also looks quality.
We were in need of more tiles urgently, ordered 5pm and delivered next day by 11am so plumber didnt have to wait.
Excellent service with a huge choices at reasonable prices.
22 July 2026
Unprompted review
Excellent customer service
Excellent customer service. Rachael
is really really nice, sorted out my problem in a second.
22 July 2026
Unprompted review
Fantastic beautiful products
Fantastic beautiful products, fantastic prices, fast delivery if product is in stock, worth the wait if it isn’t.
8 July 2026
Had a few broken tiles
Had a few broken tiles, contacted Tile Mountain and they sent me new ones without fuss and they have arrived today. Great service. Will definitely use again.
22 July 2026
Unprompted review
Cannot recommend Tile Mountain enough
Cannot recommend Tile Mountain enough. They have a fantastic choice at great prices. Delivery is super fast. Will definitely use them again
30 June 2026
Samples requested arrived quickly and…
Samples requested arrived quickly and were a good size to give a good indication of colouring and texture.
6 July 2026
Karen on customer services was…
Karen on customer services was excellent and amazingly helpful. She is a credit to the company. I will definitely be using Tile mountain again
21 July 2026
Unprompted review
Karen was fantastic
Karen was fantastic. She phoned me immediately she heard that a tile samples arrived damaged and refunded me promptly. What excellent customer service! Don't hesitate to use Tile Mountain.
21 July 2026
Unprompted review
Great experience
Tiles were beautiful and the customer service from Scott was quick and really helpful! Would definitely recommend!
21 July 2026
Unprompted review
I live on a narrowboat and I couldn't…
I live on a narrowboat and I couldn't find the right tiles in shops. So I looked online and bang there are the tiles I like. They look amazing in my little kitchen and got enough left over for my bathroom. Very quick delivery and they kept in touch all the way from beginning to end. Definitely recommended
7 July 2026
Scott provided excellent support with…
Scott provided excellent support with my order and the damaged tiles.
21 July 2026
Unprompted review
Rabia could not have been more helpful
Rabia could not have been more helpful, I was trying to source a now discontinued tile, the responses and help I received were second to none, I couldn't recommend town mountain highly enough
21 July 2026
Unprompted review
Quick and easy delivery
Quick and easy delivery. X4 tiles came broken, to which have been replaced ASAP. Fahad was amazing with arranging the replacements. The tiles look absolutely beautiful cannot wait to get my bathroom completed :)
21 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.