Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Reply from Tile Mountain
Hi Phil,
We're sorry to hear that our stock levels didn't meet your expectations.
We'd like to understand more about the items you were looking for and your experience. We've reached out to you directly for further information so we can investigate this and see how we can help.
Best Wishes,
The Tile Mountain Team
Tile order placed with Misbah who was…
Tile order placed with Misbah who was very helpful, cant wait for delivery!
17 July 2026
Unprompted review
Amazing service
Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing.
Delivery as scheduled and we were constantly informed throughout the day about delivery time.
Overall, great service with excellent products
25 June 2026
Impressive back up service
Tiles received were broken, and some issues with the delivery service, but back up service very good
and you always get someone on the phone if there is a problem,replaced broken tiles very quickly
Would certainly use them again
3 July 2026
Absolutely brilliant customer service
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explain. I received a refund for the incorrect order and couldn't be happier. 2nd order placed straight away (with correct details this time). Brilliant experience and value. Would recommend Tile Mountain to anyone. 😁
17 July 2026
Unprompted review
Need to give their head a wobble over their courier choice and customer engagement.
Product fine. Happy with price. End of good news. Because of health issues and the delivery site being without water or toilet, asked for an early delivery. Was told no chance, but you'll get a text giving you a 2 hr window. Ok. Day of delivery, a phone call. "I'm at the delivery address, there's no one here". Where was my text / call, to give me a 2 hr window? "We don't do that" the delivery driver laughed at me. Left my order in the road with no one there to pick it up and drove off. Talk about the arse not knowing what the elbow was doing. .. Absolute disgrace of a company in terms of customer service and communications. Will never use again and would warn others to expect to be lied to and paid lip service about all the effort their staff put in to contacting you about your delivery, with no success. Complete bollocks. So embarrassed, they gave me my delivery fee back. No difference, will never use again.
7 July 2026
Unprompted review
Reply from Tile Mountain
Hi Alex,
We're sorry to hear about your experience and apologise for the frustration caused by the delivery and communication.
We have tried to contact you by phone to discuss what happened but haven't been able to reach you. As an apology, we've also offered a gesture of goodwill, as we genuinely regret the experience you had.
Best Regards
The Tile Mountain Team
There on the ball
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers to my questions. Looking forward to my tiles arriving to brighten up my garden 😊
16 July 2026
Unprompted review
The staff member who served was…
The staff member who served was excellent . Helped with the order , provided advice and support. Very happy
2 July 2026
Ordering of samples was easy and good…
Ordering of samples was easy and good secure delivery with no damages. I like their range of tiles and prices seem competitive. Now to decide on which ones to purchase.
1 July 2026
Good quality tiles
Very pleased with my new tiles, very good quality for a good price and very quickly delivered!
1 July 2026
Perfect customer services
I needed to amend my order and the customer service assistant Rabia Idress was very helpful, knew exactly how to sort it out so no delay in delivery.
She was very knowledgeable and a professional.
14 July 2026
Unprompted review
Excellent customer service and…
Excellent customer service and advice,quick delivery and quality product..
Will definitely use again.!!
1 July 2026
Ordering in store was easy and staff…
Ordering in store was easy and staff helpful. Called to say tiles arrived earlier than planned which was a bonus!
7 July 2026
Lovely items
Lovely items, good service and good price but delivery options require very high spend compared to many.
1 July 2026
Very helpful staff
Very helpful staff, so friendly and supportive. Order was quick to arrive and the staff helped load into my car for me. Excellent customer service 😊
1 July 2026
Received a damaged order
Received a damaged order, job had a deadline had to source an alternative tile as couldn’t be used as cuts or else wouldn’t have even messaged - only to be stalled at every turn. Won’t be using the service again and will be posting a negative review under any Facebook post to warn others
30 June 2026
Reply from Tile Mountain
Hi Glen,
We're sorry to hear about your experience and that your order arrived damaged, especially with a project deadline to meet. We understand how frustrating that must have been.
We have tried to contact you to discuss what happened and work towards a resolution, but unfortunately, we haven't been able to reach you. We're sorry you felt delayed and unsupported during the process, as that is certainly not the level of service we strive to provide.
We would still welcome the opportunity to speak with you and resolve this matter should you wish to discuss it further.
Best Wishes
The Tile Mountain Team
Love the tiles!
Love the tiles, and good customer service. Delivery was smooth and as planned. Four stars because website wasn't working when I wanted to order so I missed out on the bigger discount, but minor issue.
24 June 2026
Some tiles where broken sent picture
Some tiles where broken sent picture
Paid it back to my visa
Good service the where well packed on pallet driver brought it to my doorstep
Would have no problem recommending friends and family
D Ccoper Solihull
24 June 2026
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