Tile Mountain Reviews 

Angelo was so helpful from start to finish. He was able to get my Belize tiles to me without delay. Unfortunately there was damage to one of the boxes and Angelo, again, sent my replacement tiles the next day. Very happy with the quality of the tiles and the fantastic customer service will definitely ensure I return to Tile Mountain in the future.

Omg cannot be more happier I’ve found the exact tiles I wanted lovely help from a tall gentleman the first visit followed by Robbie who served me what lovely Staff could not have been more helpful will definitely be back and will recommend to friends and family. Lovely guy who delivered them too Thankyou Isobel Parker

Seemab Sarfraz - Shout out to you!
Thank you so much for your support today.

I made an incorrect choice when placing my order. Seemab went out of her way to cancel my order by calling the warehouse and then also supported me in ordering the item i wanted. I'm fully refurbishing my house, and the extra kindness given here can go unnoticed.
Also thanks for the leadership team at TM for allowing their employees wider scope to reach the warehouse and make decisions!

Great products! Very quick service at very competitive prices 5 stars

I purchased the Carrera Gold Marble Effect Rectified Polished Porcelain Wall & Floor Tile expecting a predominantly white tile, as depicted in the product images. Unfortunately, once installed, the tiles appeared much more yellow in tone than advertised, which was very disappointing and not at all what I had anticipated.

While the quality of the tile itself may be acceptable, the colour representation online was misleading in my experience. This made it difficult to make an informed purchase decision, especially for such a significant part of the room’s overall look.

To make matters worse, any surplus tiles cannot be returned under the company’s policy, which leaves little flexibility if you need to order extra for fitting and then find the product is not as expected.

Overall, I feel let down by the inaccurate product depiction and the restrictive returns policy. I would advise others to request a sample first and clarify the returns terms before purchasing.

I received excellent customer service from Rachael at Tile Mountain today. I contacted them because I wanted to add some extra items to an order I had already placed. Rachael immediately put my original order on hold, explained exactly what I needed to do, then merged the two orders and refunded the additional delivery charge.

Everything was dealt with quickly, efficiently and in a really friendly manner. It was so refreshing to have a straightforward problem resolved without any fuss. Thank you, Rachael — excellent service and very much appreciated!

I have been trying to source some tiles to replace a few cracked tiles in my kitchen. I spoke with Seemab Sarfraz from Tile Mountain who couldn't have been nicer. I told her of the tile I had and suggested that a tile from Tile Mountain was the closest I had found, but she suggested two other tiles would might meet my needs and is in the process of sending me samples of these new tiles. I'm sure that with her help I will find a tile which closely resembles the tiles already laid.

very good delivery service turned up on time

We were impressed with the variety of tiles to choose from and staff were helpful.We would prefer samples to be available to purchase in store rather than order on line/deliver to home address and when the design is random shadings to be able to purchase several to see the effect in the home.
We had 3 unopened boxes surplus within a week of purchasing but we're not able to return them.This will deter us from using tile mountain in the future

Helpful staff and a good price

Beautiful tiles received from tile mountain, our go-to online store. Unfortunately 3 were a different colour but this was quickly resolved and rectified by Karen in customer service, it was super easy and replacement tiles sent out the same day with next day delivery! Thank you Karen for your wonderful help! Highly recommended ⭐️⭐️⭐️⭐️⭐️

We ordered 2 types of floor and wall tiles which are stunning and just as we had hoped for. However, we needed to return part of our order and contacted customer services for support, I found our advisor Rabia Idrees extremely helpful, I received quick responses and the return was resolved promptly. We would definitely use tile mountain again and would highly recommend them.

Good options
Tile samples arrived swiftly and service was excellent. Final tiles look great!

Excellent tiles, excellent price

Tile was chipped on arrival. Won’t be ordering. Not a real quarry tile.

Great choice of tiles. Found exactly what we were looking for. Also useful info about grout colour to use.
Easy to order and quick delivery.

Very quick response to my query from Rabia Idrees. Thank you.

Rabia Idrees was very helpful and replied quickly which is always much appreciated.

Easy to deal with, answered phone calls, and addressed all my queries.
Products arrived as stated, and the courier placed the tiles as near to the entrance as was physically possible. This helped us, we could then place the individual packages into the lift withouth any hastle.