Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... See more
I realised yesterday afternoon that Id not ordered enough tiles for our bathroom renovation. Within less than 12 hours I now have my additional tiles and the project can continue without delay... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Very Satisfied
Ordered some samples, very easy and arrived really quickly. Still making up our minds but will probably be placing an order soon
29 July 2026
Absolutely amazing service
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it to come all in one piece.
The flooring itself is flawless. It got laid down beautifully and easy.
30 July 2026
Excellent customer service
Excellent customer service. I had an issue with 29 damaged tiles, but the team responded quickly and processed a partial refund. Communication was helpful throughout, and I’m very pleased with how the matter was resolved. Five stars!
13 August 2026
Unprompted review
You make it so hard to return that it…
You make it so hard to return that it is not worth it. Poor service
30 July 2026
Easy to order and delivery was great
Easy to order and delivery was great - tracked which makes a big difference. Thank you.
30 July 2026
Easy website with good quality content
Easy website with good quality content, tiles came fast delivered with care and none broken. Will use this company again
23 July 2026
The service and assistance from…
The service and assistance from Rachael, from the confirming of order to current status was exceptional, delivered with pleasure and customer satisfaction, precise, uncomplicated.
29 July 2026
Samantha in customer support was quick…
Samantha in customer support was quick and helpful!
13 August 2026
Unprompted review
fast and helpful
I made a mistake on my order, as i noticed the tiles were out of stock after paying. my fault! so i called the helpline and spoke with Saba, she was very helpful and fast to help. i requested a refund for the tiles that were out of stock, Saba was strait on to it with no nonsense questions. refund received quickly.
13 August 2026
Unprompted review
The communication from Tile Mountain…
The communication from Tile Mountain and Bathroom Mountain is unique and exceptional compared to almost every other business. My experience dealing with them is absolutely brilliant.
13 August 2026
Unprompted review
Friendly customer support
Really helpful after receiving broken tiles, provided placements easily enough and nice people to deal with.
One star dropped as it did take a while to sort the replacements.
12 August 2026
Unprompted review
Very helpful at the show room spending…
Very helpful at the show room spending enough time explaining and giving prices immediately
29 July 2026
delivery on time no fuss everything was…
delivery on time no fuss everything was intact.Thanks
21 July 2026
Great communication
Great communication, friendly and professional understanding of client issues, resulting in a great resolution to personal online difficulties. I wouldn’t hesitate to recommend Tile Mountain to friends, especially the dedicated help of Katz, who dealt with my problem immediately and efficiently, and inspired total confidence in this companies policies regarding client comes first. The tiles arrived on time, as was promised. 100% satisfaction and 5 star rating.
8 August 2026
Unprompted review
Staff very helpful
Staff very helpful. Fantastic showroom in Peterborough made viewing tiles very easy.
22 July 2026
Great Service
Website easy to use, items shipped immediately, tracking updates were great had next day delivery from ordering in the afternoon
29 July 2026
Quickly rectified damages received on…
Quickly rectified damages received on two separate occasions, with replacements delivered the next morning. Great customer service from Misbah!
12 August 2026
Unprompted review
Beautiful tiles and excellent customer service
This is my second order. Everything was very good order. Tiles are beautiful.
Few of them came broken but customer service is very helpful and proactive.
Shout out to Misbah for providing excellent service.
Thank you very much.
12 August 2026
Unprompted review
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