Well laid out web page, easy access and review. Clear pricing and guidance. Sample sent and arrived promptly ( and we are relatively remote). Excellent sample and will be preserving shortly once ti... See more
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Review summary
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Reviews shaping this summary
Excellent service. Tiles are really good quality but good value Slight problem with delivery but sorted out by very proactive staff at tile mountain before I even knew there would be about a 24 ho... See more
It was very easy to order online . I realised that the order has been placed to be delivered at my different address . I contacted the customer services by email. It was all sorted out very easily. I... See more
Ordered my bathroom tiles from a huge selection, tiles arrived without any problems and they are beautiful. I had a slight delay in delivery but when I called them they have been helpful and arranged... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Very Happy with the service provided.
Listened very carefully yo our problem and sorted it out quickly. Very helpful service. We we very pleased.
27 August 2026
Unprompted review
Fahad was extremely helpful and dealt…
Fahad was extremely helpful and dealt with our enquiry efficiently
28 August 2026
Unprompted review
The best place to get your tiles from!
The best place to get your tiles from!! Very happy with the prompt delivery and price for the quality offered .
7 August 2026
Great Customer Service
Had a very good interaction with Seemab at Tile Mountain when we had a problem with a delivery of tiles. Despite being a bit late in contacting them, she sorted a replacement for us as a goodwill gesture and they were delivered promptly the next day. Highly recommended.
25 August 2026
Unprompted review
The whole experience with Tile Mountain…
The whole experience with Tile Mountain has been absolutely brilliant from start to finish. From ordering to delivery has been excellent and even when there was a problem they dealt with it brilliantly. There representative Misbah dealt with tge issues quickly and maintained contact throughout. Overall a fantastic experience! I can thoroughly recommend Tile Mountain
28 August 2026
Unprompted review
Quote payment link
Rabia Idrees helped me with link in the quote not working properly. Applied full discount from the original quote.
28 August 2026
Unprompted review
Just been in Stockport branch
Just been in Stockport branch, the most unhelpful staff I gave ever experienced.
Friday 28th August. I asked for information on an item on the website, I was told "we are just a showroom."
Terrible service
28 August 2026
Unprompted review
Very helpful and friendly service
Very helpful and friendly service. They were quick to respond, answered all my questions clearly, and made the whole process easy to understand. Really appreciated the support!@MARYAM
28 August 2026
Unprompted review
Customer service was very good
Customer service was very good. Especially Rabia Idrees was extremely helpful and proactive and she organised my delivery .
27 August 2026
Unprompted review
Fantastic service and the tiles are the…
Fantastic service and the tiles are the best ones for fraction the price
7 August 2026
Good service and quick responses from…
Good service and quick responses from Marine thank you again
28 August 2026
Unprompted review
tiles of mixed batch
The tiles themselves are fine, the problem is that the delivery was made up of several different batches of tiles with different calibrations so in effect we had 3 different size of tiles, this should not happen
7 August 2026
Misbah was extremely helpful and sorted…
Misbah was extremely helpful and sorted the situation very quickly
26 August 2026
Unprompted review
Rabia Idrees
Rabia is knowledgeable and thorough, and researches her answers if necessary. Her manners are excellent.
At first she was talking too fast for me, an older customer. Its not just my age. My generation grew up without phones or media so we talk more slowly. Rabia slowed down when I asked her to, and remembered that when I rang back subsequently.
27 August 2026
Unprompted review
Patio Slab Purchase
Ordered in store which had a fantastic selection of patio slabs. Slabs then delivered on the date and within the time frame given. Also slabs were individually packaged for added protection during shipping
5 August 2026
You cannot fault the service
You cannot fault the service, price and quality of products from Tile Mountain.
5 August 2026
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