Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Great staff, good delivery
Having previously used this company online, I discovered that there was a branch not too far away in Basildon. I visited and the staff (especially Tony) were extremely helpful, giving good advice and tips. I returned a few days later to confirm my choices and to order in person. I'm glad I did as the tile trim colours available in-store are more varied than what was offered online so I could take my preferred colour with me. When the delivery arrived, again the driver was extremely helpful and polite and offloaded the pallet exactly where I wanted. All in all this was an excellent experience and good example of outstanding customer service.
13 July 2026
May use AI-assist with repliesRead more
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refunding me 52p for broken tiles
refunding me 52p for broken tiles, 50% of their cost saying they could partly be used is really poor, never mind having to fill out 2 forms and I'd already sent photos, packaging was exceptionally poor which is why they broke, so tile mountain you are in the bottom 10%
18 July 2026
Reply from Tile Mountain
Hi Jane,
We're sorry to hear that you're disappointed with the outcome of your claim and apologise for the inconvenience caused.
Our damage assessment is based on the information and photographs provided. Where damaged tiles are still usable for cuts or smaller areas, a partial refund may be offered in line with our claims process. We appreciate this wasn't the outcome you were hoping for.
As an apology for your overall experience, we have also processed a gesture of goodwill. We have noted your comments regarding the packaging and claims process and will ensure this feedback is passed on to the relevant teams.
Best Wishes
The Tile Mountain Team
Had a question regarding the sample I…
Had a question regarding the sample I rec’d
Advisor answered staightway once project is underway I will probably place the order
2 August 2026
Unprompted review
Quck delivery of sample and will order…
Quck delivery of sample and will order shortly . Good quality and great finish
16 July 2026
Cause it was simple to make my choice…
Cause it was simple to make my choice straightforward and delivered the samples very quickly and it is a very good price on the tiles
19 July 2026
Exceptional service. Highly recommended
Tiles ordered at lunch time on Thursday, delivered Friday at 10:30 am.
Not a single broken tile out of the hundreds we ordered. Exceptional service.
We had recieved free tile samples by post (free next day delivery).
A great range of styles and prices. Would happily use again and recommend to anyone.
31 July 2026
Unprompted review
I received the tiles and it went wrong…
I received the tiles and it went wrong from before they even left the lorry. The delivery man lost control of the pallet and the wheel of the pump truck came off the tail lift causing the whole order to crash. There were 5 broken tiles and despite contacting the team they only sent two. Now looking at alternatives and will be sending the order back as there are not enough tiles to complete the project. Poor customer service, repeatedly having to complete qr codes only to be told to resend images. Lived the tiles online but the experience has not been good.
18 July 2026
Reply from Tile Mountain
Hi Aveen,
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it is when an order arrives damaged, particularly when it impacts your project.
When your damage claim was submitted, the claim form stated that there were 2 damaged tiles, so this is what was processed.
As an apology for the damage to your order and the overall experience, we have now processed a gesture of goodwill. We hope this demonstrates that we have listened to your concerns and that we genuinely value your feedback.
Best Wishes,
The Tile Mountain Team
Great tiles fast and friendly service…
Great tiles fast and friendly service will always use again
11 July 2026
Friendly staff and great tile selection
The staff were very friendly and helpful when i was choosing tiles for our new kitchen
10 July 2026
They don't let you refund part orders
They don't let you refund part orders. I accidentally added more adhesive than I needed and only realized when I received my goods. Contacted the company after a few days and they refuse to refund me because I accidentally put an extra one in front of my order. I had the adhesive in a dry indoor room and they said the couldn't trust me of how I stored the adhesive. The company doesn't follow UK laws. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 bought online and should have the option to return good within 14 days. I have open a case on paypal now see how that goes. I'm happy to drive to the wear house and return some of the unwanted goods but they are not entertaining the idea.
25 June 2026
Reply from Tile Mountain
Hi Mr P,
We're sorry to hear that you've been left feeling this way.
We understand you accidentally ordered more adhesive than you needed and were disappointed that you couldn't return the excess. As adhesive is a perishable product, we're unfortunately unable to accept returns once it has left our warehouse, as we cannot verify how it has been stored.
We have now reached out to you directly and offered a resolution in the hope of resolving this matter for you.
Best Wishes
The Tile Mountain Team
Highly Recommended
Love my new patio and top quality Spanish porcelain slabs. Have received many compliments even from landscape gardeners. SO happy that I found this company
8 May 2026
Great service from beginning to end…
Great service from beginning to end lovely driver as well 100 💯 use agen
18 July 2026
Callled liar, missed delivery and damaged
Took time out of work to receive delivery, driver never showed. Called Tile Mountain and they couldn't help, then called back and after challenging the chap on the phone coincidentally he just had the delivery times through. I had to figure out the courier and chase them myself, delivery arrived a day late.
Then I had 11 damaged tiles and they asked for photos, I sent photos of boxes where multiple tiles in each were broken, but they clearly didnt trust me as they said they couldn't see all 11 damaged tiles.
Fortunately I over ordered and didn't need to replace the damaged ones. Poor service, felt like I was being called a liar, tbe photos clearly showed multiple damaged tiles.
15 July 2026
Reply from Tile Mountain
Hi Robert,
We're sorry to hear about your experience. We completely understand your frustration with the delayed delivery and having to chase the courier yourself.
We're also sorry that our request for additional photographs made you feel your honesty was being questioned. That was never our intention – we sometimes need specific images to support claims with our delivery partners.
We've tried to contact you by phone and have also emailed you with a resolution. We hope this demonstrates our commitment to putting things right.
Best wishes,
The Tile Mountain Team
Doesn't keep promises to keep me informed :(
Nottingham branch:
Said they'd let me know when the tiles arrive.
Instead left me waiting...and it was only several days later when I phoned to check, they informed me the tiles had arrived. Two days after they said they'd contact me. Thanks then.
I know this has happened to others.
Guys, just don't make promises you have no intention or system for keeping.
Staff were also rushed, immediately yelling across the room 'if they can help' as I walked in, as it was 15mins to closing.
Sorry to inconvenience you this time.
24 July 2026
Unprompted review
Reply from Tile Mountain
We’re sorry to hear about your experience and understand your concerns. We have reached out to you for further information so that we can locate your order and look into this further.
Best wishes,
The Tile Mountain Team
Requested some outdoor tile samples
Requested some outdoor tile samples, which arrived quickly - we have made our choice & will be ordering a bit nearer the time -,thanks
16 July 2026
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