Ticketweb Reviews 

I thought I had lost my tickets, but a quick email to TicketWeb and everything was quickly sorted out.

I had a problem receiving my e-ticket and Hanz sorted it out for me rapidly with just a day to go until the concert. If only all customer support was this reliable and effective :D

Absolutely brilliant Customer Service from Hanz Godwin who helped me get a refund when I stupidly bought the wrong ticket date!
Can't thank you enough Hanz for your friendly efficient service, I did not think I would get the help I needed!! Restored faith in the ticket industry xx

I had a few issues with purchasing the wrong tickets.
They were extremely helpful and responded immediately.
Thank you so much for sorting my issues out.

I lost all my e tickets and ticket ref numbers and when I got in contact with TicketWeb they were so helpful. They resent all my info within 20 mins of my email.

Thank you so much Ally for your help. Keep up the good work

Required refund as performance date changed. Hanz sorted as quick as a flash. Cheers!

problem with my tickets, sorted with one email. thank you Hanz for your service!
much appreciated!

Couldn't find the email with my ticket. Contacted them and they sent me pdf next day. Amazing service

I had a problem with my QR code for an event in Edinburgh. Ann from fan support was very prompt with an email that resolved the issue. Great customer service but this is the second event that I have had only purchased confirmation but no ticket by email

Thank you so so much Louie E! I was in a bit of a panic because I hadn't received tickets to a show and only realised the day before. Thank you for immediately responding to my request! I was anticipating getting to the event with a receipt and pleading with the venue. I'm really grateful. Have a lovely day :)

Diverted to website via Ticketmaster, sent me to the wrong date/ location, didn't realise until ticket confirmation was emailed over. Tried contacting them to resolve the issue... 3 weeks in and they still haven't responded.

AVOID AT ALL COSTS!!

Excellent service in which I needed a prompt response. That’s exactly what I got. Professional and detailed from Louie.

I had a minor complaint about some after party tickets we purchased. I submitted a form online, got an instant response that they had my query and within 2 working days after a few emails my issue was resolved. Great customer service from Katie C thank you !

I had a problem with my booking and contacted the support e-mail.
They replied quickly and were able to solve my problem quickly.
They took a very 'customer-centric' approach and were very helpful.
Thanks Louise!

Fab customer service, resolved my issue straight away. 😁
Thank you Ann

I am writing to express my thanks for the exceptional customer service I have recently received and cannot thank all of the customer services team enough for their understanding and refund of my ticket payment as we could not make our night out due to my urgent medical treatment commencing earlier than thought. Fantastic thank you all. We cannot wait to be able to book a great night out again soon. Jayne xx

3 days prior to a concert I realised I had not received my tickets so I contacted customer services. I filled out an online form with the reference details just before going to bed and when I awoke the next day my tickets were in my inbox. Excellent customer service, thank you Ann for your very prompt and polite response

Problem with non-arrival of concert tickets. Issue resolved promptly & follow up e-mail with clear explanation. Great customer service

Louie responded & resolved my 'misplaced ticket' issue within 10 minutes of submitting my online request...

An outstanding customer experience! :-)

Julian

I purchased tickets for an event at the Jazz Cafe,spending over £400 on 4 tickets to within 3 hours finding out my wife would be undergoing an operation on the same day..i sent an email explaining my perdicament worried i would be stuck with tickets i could not use..i was contacted the following morning by Ann of Ticketweb saying there would not be a problem and a full refund would be issued within 5 days.Fantastic quick solution which i greatly appreciated and would recommend and use Ticketweb again *****