TicketTree.com Reviews 

2,204
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

WARNING—BUYER BEWARE: I purchased Premier Access tickets through TicketTree for the Sail4th 250 event on Governors Island. The promoter canceled access for Premier ticket holders, blaming the weathe... See more

Company replied

Rated 2 out of 5 stars

Seats at the theatre were shocking could only see the tops of their heads disappointed as it was my 40th not very special

Company replied

Rated 3 out of 5 stars

We thoroughly enjoyed the show, The Tina Turner musical and would love to go again. Unfortunately, although I had requested end of aisle seats so as not to be hemmed in, we found we were next to a wal... See more

Rated 1 out of 5 stars

Ticket Tree did everything I expected it to do. I had no problem and I find no fault.

Company replied

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.6

All reviews

(2,204)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer care

Best customer care you could ever wish for. Friendly and efficient. Nothing too much trouble for TicketTree. Wouldn't use anyone else for booking theatre trips, etc.

6 April 2017
Unprompted review
Rated 1 out of 5 stars

Ticket Tree did everything I expected …

Ticket Tree did everything I expected it to do. I had no problem and I find no fault.

6 April 2017
Unprompted review
TicketTree.com logo

Reply from TicketTree.com

Hi Bruce,

Many thanks for taking the time to review our service, we're delighted to hear you had a good break.

After speaking to you we were sorry to hear of the issues when leaving a review and being unable to correct the score left to the one you intended (neither ourselves nor Trustpilot can do it on your behalf), if you do want to try again please take a look at these guidelines here - https://support.trustpilot.com/hc/en-us/articles/201839063-How-do-I-edit-or-delete-my-review-

If there's anything else we can help you with please do get in touch!

Kind regards

Phil

TicketTree.com

Rated 5 out of 5 stars

Excellent birthday experience booked through ticket tree.

Good service from the telephone person to make the booking as I couldn't do it over the Internet. Documents arrived in time and were correct. Good to have train tickets. Hotel booked was excellent and seats in theatre good. All in all a well prepared birthday experience for my husbands birthday. Thank you ticket tree for your efficiency,.

5 April 2017
Unprompted review
Rated 5 out of 5 stars

Theatre Break in London

Excellent booking online, great email feedback and service from the team. Fantastic price in comparison to other sites. Would def use again and recommend.

29 March 2017
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

From the moment this was booked until the date the break was taken the whole experience was excellent. Communication was fantastic. Help and assistance was top notch. Helping out with a mistake on my part - the service was above and beyond. I can't speak highly enough of the great customer service we received. Outstanding!

28 March 2017
Unprompted review
Rated 4 out of 5 stars

Theatre visit

Easy to deal with, good communications regarding tickets, hotel and sorting an unused ticket which they re-sold and refunded the sale proceeds back to us

28 March 2017
Unprompted review
Rated 5 out of 5 stars

Weekend to remember rail,hotel and show booking

No nonsense very smooth service and worry free. We booked a rail,hotel and show package. TicketTrees smooth and personable service was worry free and we had a fabulous weekend away staying in the centre of London with great seats to watch the Lion King at the Lyceum. In leading up to the weekend break TicketTree kept in touch via email, checking that we had no concerns and that we were happy with everything. I am a customer service Manager and thought for an online booking service it was very personable, and I felt like they cared. Would recommend this to everyone looking for this sort of package.

10 March 2017
Unprompted review
Rated 5 out of 5 stars

Efficient, polite and very helpful

The booking of my chosen trip details was easy and informative.
Unfortunately, I was taken very ill a few weeks before the trip and it had to be delayed for a month. None of this caused a problem for Ticket Tree.
Everything they could have done to make my trip a success was done.
I would recommend them without hesitation.

10 March 2017
Unprompted review
Rated 5 out of 5 stars

Perfect from start to finish!

I was apprehensive using this company for a two night theatre break as I had never heard of them before.
All I could find was good reviews before we went,but that made me wonder where the bad ones were?
Well, I can see how there aren't any! It was perfect from start to finish! Communication was great and any requests were met where they could be. The hotel was perfect and the show Thriller Live was brilliant!
I would definitely use these guys again!

9 March 2017
Unprompted review
Rated 5 out of 5 stars

Sisters in the metropolis.

I took my sister to London for a few days for a land mark birthday with Ticket Tree. It was easy to book and the conformation was prompt, I had the theatre ticket and hotel information the very next day. They even provided transport information the day before we travelled. Everything went smoothly and we had a fabulous few days. Would definitely use Ticket Tree again for any future breaks.

8 March 2017
Unprompted review

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