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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the website's ease of use and navigation, finding it straightforward to book and understand. People often highlight the ability to find competitive prices, with some noting that all fees are included upfront, which is a significant advantage. Several users have consistently saved money on various bookings, such as movie tickets and theme park admissions, and value the opportunity to earn points for future use. However, some people were dissatisfied with the booking process, encountering issues with price discrepancies, unavailable rooms, and difficulties adding special instructions. A significant number of customers also reported negative experiences with refunds and payments, with many struggling to obtain refunds for cancelled bookings or facing unexpected charges. Some users also mentioned problems with billing, including double charges or issues with payment processing, and a lack of clear communication regarding refund policies.

What people talk about most

Price

Reviewers mention ambiguous feedback about price. While some customers appreciate finding good deals,... See more

Website

Reviewers highlight ambiguous aspects of the website. While many customers praise its ease of navigation,... See more

Booking process

Customers had ambiguous experiences with the booking process. While some found it easy to complete... See more

Refund

Clients share negative opinions on refund. Many customers report that they were denied refunds, even when... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues such as hidden... See more

Reviews shaping this summary

Rated 3 out of 5 stars

iT CAN BE HIT OR MISS WHEN CHECKING OUT. ESPECIALLY FOR HOTEL ROOM THEY MAY CHANGE THE PRICE WHILE YOURE CHECKING OUT THEN YOULL HAVE TO START ALL OVER AND FIND THE ROOM AND REBOOK OR BOOK SOMETHING E... See more

Company replied

Rated 3 out of 5 stars

I have given this site a second chance. I lost several dollars during the Christmas holidays being unable to retrieve the proof of purchase. I am having the same issues again. There has to be an ea... See more

Company replied

Rated 3 out of 5 stars

Gave room options that continued giving error messages at time of checkout. Message was “ The hotel booking does not match the searched data” also “ There is a discrepancy in price”. I went to the ho... See more

Company replied

Rated 3 out of 5 stars

The user interface was a bit cumbersome. It took a while to figure out how to delete an item from the cart. I was booking a hotel and there was nowhere to put any special instructions. Now I have t... See more

Company replied


Company details

  1. Corporate Entertainment Service

Written by the company

TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to use

Easy to use! Great deals!

3 October 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you and enjoy.

Rated 1 out of 5 stars

There was an issue with a purchase and…

There was an issue with a purchase and getting someone through customer service has been a nightmare! I still have not been helped. I would not recommend!!

2 October 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you have not been assisted. Can you please provide us an order number and we can assist.

Rated 1 out of 5 stars

Cinemark site did not accept ticket code

Cinemark site did not match instructions and would not take ticket code; so, feel a waste of time and money. Had to buy tickets through site and these are not useful.

2 October 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize that they did not take your ticket. Please provide us with an order number and we will look into this matter.

Rated 1 out of 5 stars

If it was possible to rate them -5 I would

If it was possible to rate them negatively I would. Spent over 2 hours on the phone trying to get ahold of my concert tickets, never did get them. Now they're refusing to refund the money. DO NOT DO THIS.

ETA - They replied below but I've already been following this issue with them for a MONTH. They said they would make a decision in 72 hours! They will not help me. The below is a PR exercise. DO NOT, DO NOT USE THIS SERVICE.

30 August 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you did not get the tickets. Please provide us the order number and we will gladly look into this issue.

Rated 1 out of 5 stars

Avoid at all costs. Ripoff artists at work

Ripoff artists at work. Sold me Disneyland tickets at an inflated price with worthless dining dollars that are not accepted anywhere.

You’re better off buying directly from Disneyland. Don’t trust these scammers.

28 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We're very sorry to hear about your experience and truly apologize for any frustration this has caused. We always aim to offer competitive pricing and clear value, and it's disappointing to hear we missed the mark in your case.

To help us look into this further and make things right, could you please provide your order number? We want to better understand what happened and ensure we address your concerns properly.

Rated 5 out of 5 stars

The ease in selecting and ordering…

The ease in selecting and ordering tickets and how fast I received my tickets in my email box! WooHoo!

26 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Enjoy all the wonderful deals.

Rated 5 out of 5 stars

The fact that you saved me over $200

The fact that you saved me over $200! I have been hard-pressed to find a discount of this kind. This is amazing to me.

24 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the kind feedback. Thank you so much and enjoy all those wonderful deals.

Rated 5 out of 5 stars

The ordering of the ticket was easy and…

The ordering of the ticket was easy and seamless!
Now, let's hope we rec'd them as they are said to be delivered!

24 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Enjoy all those great deals and thank you.

Rated 5 out of 5 stars

Best Deal Around

Can't beat this deal. >$42 for a 4 pack of Regal ticket vouchers. 1 ticket alone is close to $20 through the Regal app.

17 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Enjoy all those wonderful deals and thank you!

Rated 5 out of 5 stars

Purchased dining credits for Planet…

Purchased dining credits for Planet Hollywood. It was $50 worth of dining credits - two $25 credits. I paid $32.50. Saved $17.50 for dinner! I purchased it right at the dining table. Both dining vouchers were redeemed on my phone. And the server was very polite and knew exactly what to do. She took it, redeemed it and I was good to go.

13 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback and glad you were able to save with that wonderful restaurant. Thank you so much and enjoy!

Rated 5 out of 5 stars

Very convenient and easy to use

Very convenient and easy to use

6 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Thank you for your awesome feedback. We are happy that our page was easy to use!

Rated 1 out of 5 stars

Terrible experience with car rental…

Terrible experience with my car rental reservation and its customer service. I upgraded and instead of paying the difference, I was charged a car rental twice: once by TicketsatWork and then again by Dollar Car Rental.

Dollar Car Rental would not calculate what I had already paid into the invoice of the upgrade. I thought TicketsatWork would advocate for me and honor the money it had already collected from me, but it wouldn’t. Maybe other “discount” features it offers are a legitimate service to its customers but the apparent contracts/financial agreements it has with car rental agencies is not trustworthy or ethical.

I disputed the charge with my bank. I have receipts and emails to prove my claim and my experience with the bank has been much better so hopefully after all of this hassle the outcome will be a fair one. I know TicketsatWork doesn’t care about one person no longer using it, but I’m writing to give anyone else thinking about using it to rent a car— a heads-up that their reservation could go sideways and if it does you won’t get the service or help it claims to give you. Go directly to the car rental agencies not through them.

5 August 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We’re sorry to hear you experienced issues with your booking. As a third-party service, we can reach out to the rental company on your behalf to check if a refund is possible.

Please provide us with your order number, and we’ll look into this for you as soon as possible.

Thank you for your patience.

Rated 1 out of 5 stars

Scam! Avoid at all costs!

I hope I could give zero star. This company is a scam. I purchased two "discounted tickets" from them at $112 each. When I received the electronic tickets from the venue, it has the face value printed as $46 each. I immediately called them to ask for a refund. They told me they would put in a request and get back to me within 72 hours. 72 hours passed and I didn't hear a thing. When I called them again, I was told that they would follow up with a new request and get back in 72 hours. Several phone calls and several days later they rejected my refund. It is a shame my employer lists them as a perk. Avoid at all costs!

23 August 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

The customer bought Preferred Access tickets from our broker section. These tickets do not come from us but from a trusted broker. As advised on the actual page for these type of tickets the ticket price can be higher or lower than face value. It is on our page and also one the agreed terms of sale as well. However, we do have a manager looking into this to see if there is anything we can do for the guest on our end.

Rated 5 out of 5 stars

No brainer. Easy decision…

All relevant info for my decision making was readily available. Discounted rate much appreciated.

10 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Thank you so much and hope to hear from you soon.

Rated 5 out of 5 stars

GREAT DEALS WITH VARIETIES OPTION

EASILY AND UNDERSTAND GETTING ACCESS. GREAT DEALS ALL AROUND. WOULD RECOMMEND TO OTHERS

10 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Thank you so much and hope to hear from you soon.

Rated 3 out of 5 stars

Apple pay/Venmo options did not work in…

Apple pay/Venmo options did not work in the check out process.
Had to submit credit card info twice to complete the transaction

9 September 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you had issues with your booking. Please call us as well and one of our specialized agents can assist you on your bookings as well.

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